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Recipient
Altrisk
Burnside Island Office Park, 410 Jan Smuts Avenue
2196 Johannesburg , South Africa
REF/2025GRHS4
Cancellation Altrisk: Easy Method
What is Altrisk
Overview
Altrisk is a subscription-style life insurance provider offering tailored risk cover to provide financial protection for policyholders and their beneficiaries.
How it operates
Altrisk issues life insurance policies on a recurring-premium model with different plans for smokers and non-smokers and options that reward healthier behaviour.
How to cancel Altrisk
Step-by-step written cancellation
- Prepare a written cancellation request including your full name, ID/passport number, policy number and signature.
- State the date you want the cancellation to take effect and the reason for cancellation (optional but useful).
How to submit the request
- Send the written request to Altrisk’s distribution office address by registered post or deliver in person where possible.
- Keep a copy of the request and proof of posting or delivery receipt for your records.
What happens when you cancel
Policy termination
When Altrisk accepts your cancellation, the policy will be terminated from the effective date you requested or from the insurer’s processing date.
Access and data handling
Your personal data will be retained and processed according to the insurer’s data-retention and privacy policies for regulatory and claims purposes.
Ask Altrisk for a confirmation letter or email showing the cancellation date and confirmation that premiums have stopped.
Will I get a refund?
Standard refund practice
Refunds depend on policy terms and the timing of your cancellation relative to billing cycles.
Prorated refunds or adjustments may apply if you cancel part-way through a paid period, but this is determined by your contract.
Exceptions and evidence
- If a premium was taken in error, request a refund and provide proof of deduction (bank statement).
- Disputed cases or delayed refunds should be escalated to the insurer in writing, and you should keep all correspondence.
Altrisk plans and pricing
Pricing overview
Below are illustrative premium examples available from historical information. These examples are for reference and may not reflect current rates.
Contact for final pricing
Always contact Altrisk directly or check your policy documents for current, personalised premium information before making decisions.
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Smoker Risk Cover (Standard) | R655.00 | 月額 | R1 million risk cover for a 45-year-old smoker |
| Smoker Risk Cover (Proactive Rate) | R443.00 | 月額 | Discounted for smokers committed to quitting |
| Non‑Smoker Risk Cover (Standard) | R350.00 | 月額 | R1 million risk cover for a 45-year-old non‑smoker |
| Non‑Smoker Risk Cover (Proactive Rate) | R224.00 | 月額 | Discounted for non‑smoker after quitting smoking |
Your consumer rights in South Africa
Key legal protections
South African consumers of financial products are protected by laws and oversight bodies that require fair treatment and disclosure from financial service providers.
Where to escalate complaints
- You have the right to lodge a complaint with the insurer in writing and request a written response within their prescribed timeframe.
- If unresolved, you may refer a dispute to the relevant industry ombud or the Financial Sector Conduct Authority (FSCA).
Customer experiences
Typical positive feedback
Positive experiences commonly reference straightforward pricing, sensible cover options and helpful onboarding when documentation and communication are clear.
Typical negative feedback
Negative feedback often relates to delays in cancellations, unclear policy terms, or difficulties in obtaining refunds or written confirmation.
Because verified review data for Altrisk is not provided here, check your own correspondence and request written confirmations for key actions.
Documentation checklist
Essential items to include
- Policy number and full policyholder name
- ID or passport number and contact details
- Signed written cancellation request with requested effective date
Useful supporting documents
- Proof of premium deduction (bank statements) if requesting a refund
- Copies of correspondence with Altrisk and any offer documents
- Certified ID copy if required by the insurer
Common mistakes
Missing or incomplete information
Submitting a cancellation without the policy number, clear signature or effective date often delays processing and leads to follow-up requests.
Not keeping proof
Failing to keep copies of your cancellation request, proof of posting or delivery and related correspondence can make it harder to pursue refunds or complaints.
Comparative recap
At-a-glance comparison
| Plan | Price | Period (期間) | Best for |
|---|---|---|---|
| Smoker Risk Cover (Standard) | R655.00 | 月額 | Smokers seeking standard R1m cover |
| Smoker Risk Cover (Proactive Rate) | R443.00 | 月額 | Smokers committed to quitting and wanting lower premiums |
| Non‑Smoker Risk Cover (Standard) | R350.00 | 月額 | Non‑smokers seeking standard R1m cover |
| Non‑Smoker Risk Cover (Proactive Rate) | R224.00 | 月額 | Non‑smokers (or recent quitters) seeking discounted premiums |
After cancelling
Confirmations to obtain
- Request written confirmation of cancellation and the effective date.
- Ask for a refund timeline if any refund is due and confirm how it will be paid.
Further actions
Keep your cancellation confirmation and all correspondence for at least the period required by regulatory rules or until you are satisfied the matter is closed.
If you encounter unresolved issues, escalate in writing to the insurer and then to the industry ombud or the FSCA if necessary.
Address
Distribution office (cancellations)
Altrisk (Distribution) (Pty) Ltd
Burnside Island Office Park, 410 Jan Smuts Avenue, Johannesburg, 2196, Gauteng, South Africa
Notes on contacting
Use the distribution office address for submitting written cancellation requests and for official deliveries where required.
Retain proof of posting or delivery and request a written acknowledgment from Altrisk when possible.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Your cancellation request should include your full name, ID or passport number, policy number, signature, and the desired cancellation date.
You can send your written cancellation request to Altrisk’s distribution office address by registered post or deliver it in person, ensuring you keep proof of posting.
Once Altrisk accepts your cancellation, your policy will terminate on the effective date you specified or the insurer’s processing date.
Refunds depend on your policy terms and the timing of your cancellation; prorated refunds may apply if you cancel part-way through a billing cycle.
If you were charged in error, request a refund and provide proof of the deduction, such as a bank statement, and escalate the issue in writing if necessary.