Cancellation Yourself First: Easy Method

What is Yourself First

Overview

Yourself First is a subscription-based service marketed to women that combines a personality/assessment quiz with ongoing “journeys” or content and an insurance-related offering. The service operates on a recurring billing model for ongoing access.

Who it is for

The product is aimed at users seeking personalised self-discovery tools and an associated subscription service. Before subscribing, users should read the terms and billing details carefully to understand recurring charges.

How to cancel Yourself First

Cancel via the website (recommended)

• Sign in at the app: https://app.yourselfirst.com.
• Go to Profile → Account Settings → Manage Plans.
• Select the active plan and follow the on-screen option to cancel.
• If you need help, email the support address: [email protected].
• See the official cancellation article: How to Cancel My Subscription.

Other cancellation notes and alternatives

• There is no publicly available official guidance from Yourself First about cancelling via the App Store (iOS) or Google Play (Android); the help centre documents web-based cancellation.
• If charges continue after cancellation, contact support in writing and keep records (screenshots, emails, dates and amounts).

What happens when you cancel

Access and content

After cancellation, your subscription should stop future renewals and you will no longer be billed for the plan you cancelled.

Access to premium content or “journeys” typically ends at the end of the paid period or immediately, depending on how the provider enforces cancellations.

Billing, renewals and records

Cancellation should prevent future recurring charges, but you must confirm a cancellation confirmation from Yourself First and monitor bank statements for any unexpected charges.

Keep all confirmation emails and screenshots as proof in case you need a refund or to dispute a charge with your bank.

Will I get a refund?

Official refund policy

Yourself First offers a 100% money-back guarantee and reviews refund requests on a case-by-case basis.

The help centre indicates refund requests are usually considered if submitted within 30 days of purchase; approved refunds are processed within about 5 - 10 business days. See: Refund Policy - Money-Back Guarantee.

Exceptions and statutory rights

• The refunds described are part of the company’s guarantee and do not explicitly reference South African statutory cooling-off rights.
• If you believe the service was misrepresented or charged incorrectly, submit a refund request promptly and keep written records.

Yourself First plans and pricing

Current official pricing

No official South African (ZAR) pricing is published by Yourself First in the verified help pages.

For exact prices and billing currency for South Africa, contact the company directly or check your purchase receipt in-app.

Contact for pricing

Your consumer rights in South Africa

Key statutory protections

South African consumers are protected under the Consumer Protection Act (CPA) and related regulations that require fair, honest and transparent business practices.

These protections can apply to misleading advertising, failure to deliver contracted services, or unfair billing practices.

Practical steps under South African law

• Keep evidence of the transaction, subscription terms, and any communications with the provider.
• If you cannot resolve the issue with the company, you can lodge a complaint with the National Consumer Commission (NCC) or seek assistance from your bank for an unauthorised or disputed charge.

Customer experiences

Positive feedback

Some users leave favourable reviews describing a good experience with the product and customer support.

Positive ratings exist online, but they are often brief and should be considered alongside other feedback.

Negative feedback

• There are many user reports of a small initial charge followed by recurring monthly fees that were not clearly disclosed.
• Users also report difficulty cancelling and problems getting timely responses from customer support.
• Complaints include dissatisfaction with the depth or quality of the test results and journeys.

Documentation checklist

Before you cancel

• Account username/email and subscription ID (if available).
• Order confirmation or receipt showing date and amount charged.
• Screenshots of the active subscription page in the app.

After you cancel

• Written cancellation confirmation (email or screenshot).
• Bank or card statements showing any disputed charges.
• All correspondence with support and timestamps.

Common mistakes

Not keeping proof

Many users fail to save screenshots, confirmation emails or receipts when subscribing or cancelling. This makes disputes harder to resolve.

Always capture a timestamped record of cancellation and any support replies.

Assuming app store cancellation applies

Some people assume cancelling via the App Store or Google Play will be covered in the provider’s help pages, but Yourself First’s help documentation focuses on web-based cancellation.

If you subscribed through an app store, check your App Store/Google Play subscriptions and your card statement to see who billed you.

Comparative recap

At-a-glance comparison

How to use this recap

Use the table to compare cancellation effort, refund approach and clarity of pricing before subscribing or when disputing a charge.

After cancelling

Monitor and verify

• Check your bank/card statements for at least two billing cycles after cancellation.
• Look for a cancellation confirmation email or screenshot as proof you ended the subscription.

Next steps if problems continue

• If charges continue, reply to support in writing and request a refund, supplying your evidence and dates.
• If support is unresponsive, contact your bank to request a chargeback for unauthorised or recurring charges.
• For formal escalation in South Africa, consider lodging a complaint with the National Consumer Commission and keep all documentation.
• Official help centre links: cancellation - How to Cancel My Subscription; refunds - Refund Policy - Money-Back Guarantee.

Address

Postal address for correspondence

Put Yourself First Ltd

Sycamore Drive, Radcliffe, Manchester M26 4SA, United Kingdom

What to include when writing

• Your full name and account email/ID.
• Details of the subscription, dates, amounts charged and a clear request (cancel/refund).
• Copies of receipts and screenshots of account/subscription pages.