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Cancel YOURSELF FIRST
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Yourself First service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yourself First: Easy Method
What is Yourself First
Overview
Yourself First is a subscription-based service marketed to women that combines a personality/assessment quiz with ongoing “journeys” or content and an insurance-related offering. The service operates on a recurring billing model for ongoing access.
Who it is for
The product is aimed at users seeking personalised self-discovery tools and an associated subscription service. Before subscribing, users should read the terms and billing details carefully to understand recurring charges.
How to cancel Yourself First
Cancel via the website (recommended)
- Sign in at the app: https://app.yourselfirst.com.
- Go to Profile → Account Settings → Manage Plans.
- Select the active plan and follow the on-screen option to cancel.
- If you need help, email the support address: hello@yourselfirst.com.
- See the official cancellation article: How to Cancel My Subscription.
Other cancellation notes and alternatives
- There is no publicly available official guidance from Yourself First about cancelling via the App Store (iOS) or Google Play (Android); the help centre documents web-based cancellation.
- If charges continue after cancellation, contact support in writing and keep records (screenshots, emails, dates and amounts).
What happens when you cancel
Access and content
After cancellation, your subscription should stop future renewals and you will no longer be billed for the plan you cancelled.
Access to premium content or “journeys” typically ends at the end of the paid period or immediately, depending on how the provider enforces cancellations.
Billing, renewals and records
Cancellation should prevent future recurring charges, but you must confirm a cancellation confirmation from Yourself First and monitor bank statements for any unexpected charges.
Keep all confirmation emails and screenshots as proof in case you need a refund or to dispute a charge with your bank.
Will I get a refund?
Official refund policy
Yourself First offers a 100% money-back guarantee and reviews refund requests on a case-by-case basis.
The help centre indicates refund requests are usually considered if submitted within 30 days of purchase; approved refunds are processed within about 5 - 10 business days. See: Refund Policy - Money-Back Guarantee.
Exceptions and statutory rights
- The refunds described are part of the company’s guarantee and do not explicitly reference South African statutory cooling-off rights.
- If you believe the service was misrepresented or charged incorrectly, submit a refund request promptly and keep written records.
Yourself First plans and pricing
Current official pricing
No official South African (ZAR) pricing is published by Yourself First in the verified help pages.
For exact prices and billing currency for South Africa, contact the company directly or check your purchase receipt in-app.
Contact for pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Initial Personality Test Quiz | Contact for pricing | One-time | Unlocks quiz results |
| Recurring Monthly Subscription | Contact for pricing | Monthly | Ongoing access to content/journeys |
Your consumer rights in South Africa
Key statutory protections
South African consumers are protected under the Consumer Protection Act (CPA) and related regulations that require fair, honest and transparent business practices.
These protections can apply to misleading advertising, failure to deliver contracted services, or unfair billing practices.
Practical steps under South African law
- Keep evidence of the transaction, subscription terms, and any communications with the provider.
- If you cannot resolve the issue with the company, you can lodge a complaint with the National Consumer Commission (NCC) or seek assistance from your bank for an unauthorised or disputed charge.
Customer experiences
Positive feedback
Some users leave favourable reviews describing a good experience with the product and customer support.
Positive ratings exist online, but they are often brief and should be considered alongside other feedback.
Negative feedback
- There are many user reports of a small initial charge followed by recurring monthly fees that were not clearly disclosed.
- Users also report difficulty cancelling and problems getting timely responses from customer support.
- Complaints include dissatisfaction with the depth or quality of the test results and journeys.
Documentation checklist
Before you cancel
- Account username/email and subscription ID (if available).
- Order confirmation or receipt showing date and amount charged.
- Screenshots of the active subscription page in the app.
After you cancel
- Written cancellation confirmation (email or screenshot).
- Bank or card statements showing any disputed charges.
- All correspondence with support and timestamps.
Common mistakes
Not keeping proof
Many users fail to save screenshots, confirmation emails or receipts when subscribing or cancelling. This makes disputes harder to resolve.
Always capture a timestamped record of cancellation and any support replies.
Assuming app store cancellation applies
Some people assume cancelling via the App Store or Google Play will be covered in the provider’s help pages, but Yourself First’s help documentation focuses on web-based cancellation.
If you subscribed through an app store, check your App Store/Google Play subscriptions and your card statement to see who billed you.
Comparative recap
At-a-glance comparison
| Feature | Yourself First | Typical subscription service |
|---|---|---|
| How to cancel | Via app.yourselfirst.com → Profile → Account Settings → Manage Plans; or email support. | Varies: often via provider website, app-store subscription, or customer support with clearer documented paths. |
| Refunds | 100% money-back guarantee; requests considered case-by-case (usually within ~30 days). | Refund policies vary; many services offer prorated refunds or defined cooling-off periods in terms and conditions. |
| Pricing transparency | Reports of opaque initial low-fee followed by recurring charges; official help pages do not publish South African pricing. | Reputable providers usually display currency, recurring price and billing frequency clearly at sign-up. |
How to use this recap
Use the table to compare cancellation effort, refund approach and clarity of pricing before subscribing or when disputing a charge.
After cancelling
Monitor and verify
- Check your bank/card statements for at least two billing cycles after cancellation.
- Look for a cancellation confirmation email or screenshot as proof you ended the subscription.
Next steps if problems continue
- If charges continue, reply to support in writing and request a refund, supplying your evidence and dates.
- If support is unresponsive, contact your bank to request a chargeback for unauthorised or recurring charges.
- For formal escalation in South Africa, consider lodging a complaint with the National Consumer Commission and keep all documentation.
- Official help centre links: cancellation - How to Cancel My Subscription; refunds - Refund Policy - Money-Back Guarantee.
Address
Postal address for correspondence
Put Yourself First Ltd
Sycamore Drive, Radcliffe, Manchester M26 4SA, United Kingdom
What to include when writing
- Your full name and account email/ID.
- Details of the subscription, dates, amounts charged and a clear request (cancel/refund).
- Copies of receipts and screenshots of account/subscription pages.