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Cancellation service #1 in South Africa
Cancellation Visible: Easy Method
What is Visible
Service description
Visible is a mobile subscription service offering unlimited talk, text and data on a network powered by major U.S. carriers, managed through an app-based account system.
Who uses it
Visible is used by customers who want simple, flat-rate mobile plans and app-based account control. It is positioned for users seeking value and easy online management.
How to cancel Visible
Cancel inside the Visible app
- Open the Visible app and go to Profile.
- Select My account → Manage my membership → Cancel membership.
- Confirm the cancellation. Auto-renew will be turned off and service stays active until the end of the current billing cycle.
Cancel via Apple or Google subscriptions
- If you subscribed through the iOS App Store or Google Play, cancel from your Apple or Google subscription settings.
- Turning off auto-renew in the store stops future billing; Visible’s service continues until that subscription period ends.
Cancel by porting your number out or contacting support
- Initiating a port-out to another carrier is treated as cancellation; service ends when the port completes.
- Visible also allows cancellation requests through its website or support email in accordance with its Terms & Conditions.
What happens when you cancel
Service access after cancellation
When you cancel, auto-renew is disabled and your service remains active until the end of the current billing cycle.
If you port your number to a new carrier, Visible service ends when the port completes.
Billing and account status
Visible is prepaid: you keep access for the period you paid for; there is no pro-rata credit for unused days once the service period begins.
Any device financing or outstanding balances should be checked separately in your account before cancelling.
Will I get a refund?
Service-period refunds
Visible’s policy is that service is prepaid and, once activated or used, service-period refunds are not issued.
There is generally no refund for unused service days after a billing cycle begins.
Device refunds and store purchases
- Device returns are accepted within 14 days if the device is returned in like-new condition and follow the returns procedure.
- Refunds for purchases made through Apple or Google are governed by those stores’ refund policies, not Visible’s.
See Visible’s returns information for device return rules and timelines.
Visible plans and pricing
Pricing summary
Public plan pricing for South Africa was not available in the verified sources used to prepare this guide.
Contact Visible or your local reseller for current plans and pricing for your region.
Contact for details
Use the company website or customer support channels to obtain up-to-date plan options and costs.
| Plan | Price | Notes |
|---|---|---|
| Visible plans | Contact for pricing | Contact Visible for current South Africa pricing and availability |
Your consumer rights in South Africa
Service interruptions and credits
Visible’s terms state that if service is interrupted for more than 24 hours due to their fault, customers may contact Customer Care within 180 days to request a service credit.
This service credit is the remedy Visible specifies for interrupted service under its Terms & Conditions.
Return windows and statutory rights
Visible allows device refunds only within 14 days and if the device is returned in like-new condition; late or incomplete returns are not refunded.
Under South African consumer law (for example, the Consumer Protection Act), you may have specific rights about defective goods and services; check local consumer guidance for how these interact with Visible’s policies.
Customer experiences
Positive feedback
- Customers often praise affordable pricing, straightforward setup and good value compared with other carriers.
- Users commonly report useful features such as hotspot access and reliable service in many areas.
See reviews for more customer comments: Trustpilot - Visible.
Negative feedback
- Frequent complaints include slow or limited customer support (chat-only), difficulties obtaining device refunds, and inconsistent response times.
- Some users report coverage gaps, dropped calls, or activation/SIM issues in certain areas.
Community and review summaries are available here: Sitejabber - Visible.
Documentation checklist
Before you cancel
- Account email and password (or app access) to manage cancellation.
- Order number or receipt for any device purchased.
- Billing cycle date so you know when service will stop after cancelling.
For porting or returns
- Authorization code or details required by your new carrier to port the number.
- Proof of purchase and original packaging if you plan to return a device within 14 days.
- Photos of the device condition (recommended) before shipping a return.
Common mistakes
Not cancelling in the right place
Many users assume taping “cancel” in the app is unnecessary or that cancelling in-app and in the store are the same. If you subscribed via Apple or Google, you must cancel in those store settings.
Expecting pro-rata refunds or late device returns
Assuming you will get a refund for unused days of prepaid service is a common error; Visible’s policy does not provide pro-rata refunds once service is used.
Waiting past the 14-day device return window or returning an item damaged can void a refund - follow return instructions closely.
Comparative recap
Quick comparison
The table below compares key cancellation and refund points for Visible versus a typical mobile carrier.
| Feature | Visible | Typical carrier |
|---|---|---|
| Cancellation methods | App, port-out, web/support (app-based management) | App, website, phone & in-store options |
| Service-period refunds | No pro-rata refunds for prepaid service | Varies; some offer pro-rata refunds or credits |
| Device returns | 14-day return if like-new (conditions apply) | Typically 14 days or retailer policy |
| Support | Primarily chat/online support; mixed reviews on responsiveness | Phone and in-store support commonly available |
After cancelling
Next steps
- Confirm cancellation receipt or confirmation email from Visible.
- Verify the service end date and keep any confirmation numbers for your records.
Where to get help and documentation
For official terms and details about service credits, see Visible’s Terms & Conditions: Visible Terms & Conditions.
For device return rules and procedures, see Visible’s returns policy: Visible Returns Policy.
For an independent step-by-step cancellation overview, you can also review this guide: How to cancel Visible (Postclic).
Address
Office address
VISIBLE AFRICA
208 BERG N DAL, 246 RISSIK STREET, PRETORIA, GAUTENG, 0002, South Africa
Mailing & legal
Use the address above for legal or mailing correspondence. Confirm the correct recipient details before sending documents.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.