Cancellation Visible: Easy Method

What is Visible

Service overview

Visible is a flat-rate mobile subscription service that offers unlimited talk, text and data using Verizon’s network in the U.S.

Plans are billed monthly and managed primarily through the Visible app or account settings online.

How Visible is delivered

Visible operates as an app-driven, no-frills carrier focused on value pricing and self-service account control.

Support is largely app-based; many account actions (including cancellation) are done inside the app or via account settings.

How to cancel Visible

Cancel in the Visible app

• Open the Visible app and tap Profile → My Account → Manage my membership → Cancel.
• Cancelling in the app stops auto-renewal; your service remains active until the end of the current billing cycle.

Cancel via app-store subscriptions or porting

• If you subscribed through Apple or Google, cancel the subscription in your Apple ID or Google Play subscriptions settings.
• Alternatively, porting your number to another carrier will automatically cancel Visible service for that number.

Cancel via website or other methods

• Visible’s Terms & Conditions state you can cancel anytime; they do not provide refunds for payments already made.
• If you need to send a formal request, Visible’s Terms & Conditions allow written notices - use account contact channels or mail where applicable.

What happens when you cancel

Service access and billing

Cancellation through the app stops future auto-renewals but does not cut your service immediately.

Your line remains active until the current billing period ends; you retain access for that paid period.

Porting and account closure

Porting your number out automatically cancels Visible for that number once the transfer completes.

Make sure any active device financing or payment agreements (e.g., third-party lenders) are settled before porting.

Will I get a refund?

Service refunds

Visible’s policy is that no refunds are provided once service is activated or used.

Cancelling forfeits any remaining prepaid balance or promotions unless Visible’s policy states otherwise.

Device returns and app-store purchases

• Device returns: Visible accepts returns of wireless devices within 14 days if in like-new condition and all components are included; refunds go to the original payment method and may take up to about three weeks to process.
• App-store purchases: Refunds for purchases made via the App Store or Google Play follow Apple’s and Google’s refund policies; those platforms handle such refund requests.

Visible plans and pricing

Available U.S. plans (USD)

Below are the publicly available U.S. plan names, monthly prices and core features as listed by Visible.

No official Singapore (SGD) pricing for Visible was found; the plans below are U.S.-centric and shown in USD.

Plan table

Your consumer rights in Singapore

General Singapore consumer protections

Singapore consumers are protected by local consumer laws and advice bodies such as CASE (Consumers Association of Singapore).

If you buy goods or services while in Singapore, you can seek guidance from local consumer protection resources about remedies and disputes.

Practical steps if you have a dispute

• Gather documentation (receipts, screenshots, communications) and contact the merchant first to resolve the issue.
• If unresolved, consider contacting CASE or your card issuer for dispute/chargeback options; regulations and remedies differ from U.S. policy.

Customer experiences

Positive feedback

• Customers commonly praise Visible’s affordability and flat monthly pricing as a strong value proposition.
• Many users report good coverage (using Verizon towers), reliable data and straightforward self-service setup and porting.

Negative feedback

• Recurring complaints include limited or impersonal customer service access and difficulty reaching human support.
• Other issues raised are device return/refund difficulties, porting problems causing delays or lost numbers, and occasional service reliability problems.

Documentation checklist

Before you cancel

• Account email, username and password.
• Order number(s) and payment method used for your Visible plan or device.

If returning a device or disputing charges

• Device IMEI/serial, original packaging and all components for a 14-day return.
• Screenshots of billing, subscription pages, chat transcripts, and any error messages.

Common mistakes

Assuming immediate disconnection

Many users expect service to stop immediately after cancelling; in most cases Visible keeps service active until the paid billing period ends.

Plan your port-out or new carrier start date accordingly to avoid overlap or gaps.

Missing return windows or wrong cancellation method

Attempting to return a device after the 14-day window or cancelling through the wrong app-store account can block refunds or leave a subscription active.

Always confirm where you originally subscribed (app vs. Apple/Google) and check the 14-day device return window.

Comparative recap

Quick comparison

The table below compares the three core Visible plans by price and primary suitability.

All prices shown are U.S. monthly prices; features focus on typical use-cases.

Comparison table

After cancelling

What to check immediately

Confirm your cancellation in the Visible app or via your Apple/Google subscription settings.

Save confirmation screenshots, final bills and any cancellation reference numbers for your records.

Where to get more help

• If you want community experiences or troubleshooting threads, see related discussions: Visible community thread.
• Another community discussion: Visible plan discussion.
• For refunds of App Store or Google Play purchases, contact Apple or Google support through their stores.

Address

Visible customer service address

Visible Attn: Customer Service

1200 17th Street, Denver, CO 80202, United States of America

Other contact notes

For written requests, you can use the mailing address above. Keep copies of all correspondence.

If you used App Store or Google Play to subscribe, manage cancellations through those accounts for fastest processing.