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Artlist

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Artlist Subscription | Postclic
Artlist
Artlist Ltd, PO Box 84
1514800 Afikim Israel
support@artlist.io
Cancellation of Artlist contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Artlist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Artlist
Artlist Ltd, PO Box 84
1514800 Afikim , Israel
support@artlist.io
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Artlist: Easy Method

What is Artlist

Overview

Artlist is a subscription-based service that provides royalty-free music, sound effects, footage, templates and AI assets for filmmakers and content creators.

It is designed to give creators commercial licenses for tracks and assets used in videos, ads and online projects.

Who uses it

Typical users include independent filmmakers, YouTubers, agencies and social-media producers looking for cleared music and SFX.

Plans vary by asset type (music, SFX, footage, AI credits) and by usage needs such as channel limits and commercial use.

How to cancel Artlist

Cancel on the web (recommended)

  • Sign in at your Artlist account on the website.
  • Go to My Account → Plan & Billings → click the three‑dot icon → Subscription Info → Cancel renewal.
  • The subscription remains active until the end of the current billing period and will not auto‑renew.

Cancel via app stores or support

  • If you subscribed through Apple or Google Play, cancel via your Apple ID or Google Play subscription settings; Artlist does not support in‑app cancellation.
  • You can also contact Artlist Customer Support and ask them to cancel the renewal on your behalf.

What happens when you cancel

Access after cancellation

When you cancel auto‑renewal, your paid access continues until the end of the current billing period.

You retain rights to use assets downloaded while your subscription was active, according to Artlist licensing terms.

Billing and account data

No further auto‑charges occur after the active period ends unless you re‑subscribe.

Your account data (downloads, license history) is typically retained; contact support if you need copies of receipts or licences.

Will I get a refund?

Artlist refund policy (standard)

  • Refunds are possible if payment (new subscription or renewal) was made within the last 14 calendar days AND no assets were downloaded, generated, used in a project, or exported during that period.
  • If any assets were used or downloaded in that 14‑day window, Artlist’s policy disallows a refund.
  • Reference: Artlist Refund Policy.

Exceptions and stronger local rights

  • Consumers in jurisdictions with stronger mandatory consumer protections (for example, immediate cancellation or prorated refunds) may be able to invoke those rights instead of Artlist’s standard policy.
  • If you believe local law applies, contact Artlist support and reference applicable consumer rights; Artlist’s Terms note this possibility.
  • Reference: Artlist Terms of Use.

Artlist plans and pricing

Pricing overview

The prices below are approximate conversions to South African rand (ZAR) from USD and may differ from official regional prices or App Store charges.

Check the South African App Store or contact Artlist support for exact ZAR pricing including VAT.

Plans table

Plan Price (approx.) Period Features
Music & SFX Social (annual) approx. R199.80/month Monthly (billed annually) Music + SFX, 1 personal channel per platform
Music & SFX Social (monthly) approx. R284.81/month Monthly Music + SFX, 1 personal channel per platform
Music Pro approx. R315/month Monthly (billed annually) Music only, commercial use, up to 3 channels
Music & SFX Pro approx. R473/month Monthly (billed annually) Music + SFX, commercial use, up to 3 channels
AI Voiceover approx. R228/month Monthly (billed annually) ~1.5 hr AI voiceover credits, AI images, commercial use
Footage & Templates approx. R608/month Monthly (billed annually) 8K stock footage, templates, LUTs, commercial use
Artlist Max approx. R760/month Monthly (billed annually) All assets + 5K AI credits, plugins, footage, music, SFX
AI Suite (credits tier) approx. R570 - R1,330/month Monthly (billed annually) AI video/image/voice via credits (40K - 120K tier based)

Your consumer rights in South Africa

General protection

South African consumers are protected by the Consumer Protection Act and related regulation which require fair value, good quality and that terms are not deceptive.

Rights may include remedies for misleading representations, defective services, or unfair contract terms depending on the situation.

Practical steps to enforce rights

  • If Artlist policy appears to conflict with mandatory South African consumer protections, raise the issue with Artlist support and cite local law.
  • If unresolved, you can escalate to the National Consumer Commission or seek local consumer advice or dispute resolution services.

Customer experiences

Positive reports

Some users praise Artlist’s customer support and successful refunds in cases where they were charged after forgetting to cancel.

Review platforms also note the breadth of music and asset coverage as a strong point.

Negative reports

Other users report frustrations such as perceived poor value for certain plans, unexpected credit usage on AI features, and disputes over refunds for used assets.

Reviews and forums mention issues with account or billing management; experiences vary by user and plan.

See consumer reviews at: Trustpilot and G2.

Documentation checklist

What to prepare before contacting support

  • Your Artlist account email and username.
  • Receipt or proof of payment (date, amount, transaction ID).
  • Screenshot of your subscription status or billing page showing the charge.

Proofs for refund claims

  • Evidence you did not download, generate or use assets during the 14‑day refund window (if claiming a refund).
  • Record of any correspondence with Artlist support and timestamps of attempted cancellations.

Common mistakes

Assuming cancellation is immediate

Many users expect instant termination; canceling auto‑renewal usually only stops future charges while the current period remains active.

Always check the billing end date after canceling to avoid surprise charges.

Trying to cancel in the wrong place

If you subscribed via Apple or Google Play, canceling on the Artlist website will not stop the app‑store renewal.

Users sometimes miss that refunds are disallowed if any assets were used during the refund window.

Comparative recap

Quick comparison

Method Ease of cancellation Refund likelihood Key note
Web account Easy - cancel renewal in account settings Possible if within 14 days and no assets used Subscription remains active until period end
Apple / Google Play Cancel via Apple ID or Google Play subscriptions Refunds handled by the app store policy Artlist cannot cancel in‑app purchases for you
Artlist Support Support can cancel renewal on your behalf Support follows Artlist refund rules; local law may override Useful if you have billing disputes or need written confirmation

After cancelling

What to check

  • Confirm in your Artlist account that auto‑renewal is canceled and note the service end date.
  • Save licences and download history for any assets you used while subscribed.

Helpful links

Address

Primary registered address

Artlist Ltd, PO Box 84, Afikim, Israel, 1514800.

Use this address for formal correspondence if required by vendor-registration or cancellation templates.

Similar cancellation services

FAQ

To cancel your Artlist subscription on the web, sign in to your account, go to My Account → Plan & Billings, click the three-dot icon, select Subscription Info, and then click Cancel renewal. Remember to keep proof of your cancellation.

Yes, you can receive a refund if you cancel your Artlist subscription within 14 days of payment and have not downloaded or used any assets during that time. Ensure to send your cancellation request in writing to maintain proof.

After canceling your Artlist subscription, you will retain access until the end of the current billing period and can continue using any assets downloaded while your subscription was active. Keep a record of your cancellation for reference.

If you subscribed via an app store, you need to cancel through your Apple ID or Google Play subscription settings, as Artlist cannot cancel in-app purchases for you. Make sure to document your cancellation request.

If you have a billing dispute with Artlist, you can contact their support for assistance or request them to cancel your renewal on your behalf. It's advisable to keep a written record of your communication.