Cancellation Wave: Easy Method

What is Wave

Overview

Wave is a cloud-based accounting and small-business finance platform that includes invoicing, bookkeeping, payment processing and paid add-ons such as Pro features and advisory services.

The company offers a free tier plus paid Pro features and advisor services managed through Wave’s online account and, in some cases, via app-store subscriptions.

How Wave is commonly used

Small businesses and sole proprietors use Wave to create invoices, track expenses, and accept online payments.

Paid features (for example, Pro or Receipts plans) add automation such as bank transaction imports, receipt capture and payment reminders.

How to cancel Wave

Cancel a Pro or Receipts plan on the web

• Sign in to your Wave account on the web.
• Go to Business Settings → Manage Subscriptions → Manage subscription → Cancel Subscription.
• Access continues until the end of the current billing period after you cancel.

Cancel if you subscribed on mobile

• If you subscribed through Apple App Store, cancel via your App Store / Apple ID subscriptions settings.
• If you subscribed through Google Play, cancel via Google Play > Subscriptions; the store handles the cancellation and refunds.

Cancel Bookkeeping or Coaching services

• For Bookkeeping services, you must email [email protected] to cancel. Service ends at the end of the month; refunds are prorated only for unused full months (initial setup month is non-refundable).
• For Coaching services, email [email protected] within 60 days of payment for a full refund minus any services already provided; no refund after 60 days.

What happens when you cancel

Access and billing

When you cancel a paid plan from the Wave web interface, your paid access remains active until the end of the current paid period.

After that date, the paid features are removed and you revert to the free Starter functionality unless you re-subscribe.

Data and account retention

Your account data (invoices, bookkeeping records, receipts) remains in Wave unless you delete the account or data explicitly.

Export any records you need before deleting an account; cancellation of a subscription does not necessarily delete stored data.

Will I get a refund?

General refund policy for subscriptions

Wave’s publicly stated policies do not provide a general 14-day cooling-off refund for SaaS subscriptions in its global terms; refunds for subscriptions are handled case-by-case per Wave’s terms.

If you cancel a Pro or Receipts plan, access remains until period end and refunds are not automatically guaranteed.

Refunds for advisor services and customer payments

• Bookkeeping services: refunds are prorated only for unused full months; initial setup month is non-refundable. Contact [email protected].
• Coaching services: full refund available if you cancel by email within 60 days minus value of any services already provided; no refund after 60 days.
• Customer payment refunds (payments you processed to your customers): refunds can be issued via the Payments UI; processing fees are prorated and funds return to customers in the timelines Wave publishes.

Wave plans and pricing

Plan summary

Wave publishes a free Starter plan and a paid Pro plan. Prices for paid plans are stated in USD.

South African users will typically pay via their card or payment method and see currency conversion handled by their bank or card issuer.

Pricing table

Your consumer rights in South Africa

How South African law may apply

South African consumer-protection law, including the Consumer Protection Act, requires fair, reasonable terms and may allow consumers to cancel recurring services or seek redress where services are not rendered.

Wave’s global terms reference generic cooling-off rights for some jurisdictions, but applicability to SaaS in South Africa is unclear and limited.

Practical steps if you have a dispute

• Keep written records of cancellation attempts, receipts, and screenshots of billing.
• If Wave charges after cancellation or provides poor service, you can file a complaint with the National Consumer Commission or seek advice from a consumer-rights organisation in South Africa.

Customer experiences

Positive feedback

Many users praise Wave for being user-friendly, budget-friendly and useful for small-business bookkeeping and invoicing.

Reviewers often highlight the attractive UI and easy invoice generation as key benefits.

Negative feedback

Frequent complaints relate to payroll problems, inability to pay employees after provider changes, and billing issues after attempted cancellations.

Many users report poor or slow customer support, chatbot loops and difficulty getting live assistance, which can complicate cancellations or refunds.

Documentation checklist

What to collect before cancelling

• Account email, business name and subscription details (screenshot of the Manage Subscriptions page).
• Payment receipts and the date of the last charge.
• Confirmation screenshots or emails after you request cancellation.

What to keep after cancelling

• Cancellation confirmation (email or on-screen confirmation) and any ticket/reference number.
• Exported copies of important invoices, bookkeeping records and customer payment histories.

Common mistakes

Not cancelling in the right place

Many users try to cancel via Wave’s app but actually subscribed through Apple or Google. In those cases the store must be used to cancel.

Always check whether your subscription was purchased via Wave’s website or via an app store before cancelling.

Not keeping proof of cancellation

Users often fail to save cancellation confirmation or ticket numbers and then get charged again; this makes disputes harder to resolve.

Always take screenshots and keep emails that show the cancellation date and policy references.

Comparative recap

Quick feature comparison

Use the table below to compare the Starter and Pro plans at a glance so you know whether cancelling a paid plan will remove features you rely on.

After cancelling

Follow-up actions

• Confirm you received a cancellation confirmation and save it.
• Export any accounting data you need before access to paid features ends.

Helpful official links

• How to cancel a Pro or Receipts Plan (Wave Help Center)
• Refund a customer payment (Wave Help Center)
• Wave Advisors terms (Bookkeeping and Coaching refund rules)
• Wave Terms & Conditions (global)

Address

Operator address (South Africa)

Wave Technologies, Techno Park, Stellenbosch, 7600, South Africa.

If you need to send correspondence, include account identifiers and a clear subject line describing the cancellation or dispute.