Cancellation Boomplay: Easy Method

What is Boomplay

Overview

Boomplay is a music streaming service focused on African and international music, offering free and paid subscriptions with streaming, playlists and downloads.

The service is operated by Transsnet Music Limited and is widely used across African markets, including South Africa.

Key features

Boomplay offers a large music catalog, offline downloads and premium audio options on paid plans.

The app is available on iOS and Android and also offers web access for account management.

How to cancel Boomplay

Cancel via iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then choose Subscriptions.
• Select "Boomplay Monthly Subscription" (or the relevant Boomplay plan) and tap Cancel to stop auto-renewal.

Cancel via Android (Google Play)

• Open the Google Play Store app on your Android device.
• Tap Menu (three lines) then Subscriptions.
• Select "Boomplay: Music & Live Stream" and choose Cancel.
• For step-by-step guidance, see a cancellation walkthrough: Google Play cancellation guide.

Cancel via the web (Boomplay account)

• Log in to your Boomplay account on the web.
• Go to Account Settings or the Billing/Subscription section.
• Locate your active subscription and choose the option to cancel auto-renewal.

What happens when you cancel

Access after cancellation

Cancelling stops future automatic renewals but typically preserves access until the end of the current billing period.

You can continue using premium features until that expiry date, unless otherwise stated by Boomplay.

Data and downloads

Downloaded tracks associated with a premium plan may become inaccessible after your subscription expires.

Your account, playlists and preferences are normally retained, but availability can change if you switch plans or delete the account.

Will I get a refund?

General refund policy

Boomplay generally does not provide full or partial refunds once a subscription has been used or access provided.

Cancellation typically takes effect at the end of the current billing period and does not trigger refunds for unused time.

Possible exceptions

• Refunds may be considered in rare cases for billing errors or if requested through the platform where you purchased the subscription (App Store/Google Play).
• Always check the purchase platform’s refund rules and request a review there if you believe an error occurred.

Boomplay plans and pricing

Summary

Below are the commonly available Boomplay plans and South African prices reported for App Store and Carry1st top-up options.

Prices reflect reported in-app rates and voucher/top-up equivalents.

Your consumer rights in South Africa

Cooling-off and refunds

There is generally no statutory 14-day cooling-off or refund right once a digital subscription has started and access is provided.

Users should cancel before the next billing date to prevent future charges.

Managing auto-renewal

• Consumers must cancel via the platform used to purchase (App Store, Google Play, or Boomplay web).
• Keep receipts and platform purchase records to support any disputes with the platform provider or Boomplay.

Customer experiences

Positive feedback

Users frequently praise Boomplay’s large music catalog and the ability to download tracks for offline listening.

Offline downloads and many local African tracks are commonly cited as strong points.

Negative feedback

• Ads are often reported as excessive and interruptive to playback.
• Technical issues have been reported, such as disappearing downloads and playback interruptions.
• Some creators report misattribution of tracks on artist profiles, affecting analytics and identity.

For user-collected reviews and experiences, see a community summary: user reviews and notes.

Documentation checklist

What to gather before you cancel

• Account email or username used for Boomplay.
• Proof of purchase (App Store or Google Play receipt) if the subscription was bought through a store.
• Device information (phone model, OS version) and app version.

When disputing charges

• Keep screenshots of active subscriptions and billing dates.
• Record the date and method of cancellation and any confirmation messages.

Common mistakes

Not cancelling through the correct platform

Users often try to cancel inside the Boomplay app but purchased via App Store or Google Play, so the auto-renewal remains active.

Always cancel through the platform where the payment is billed.

Waiting until after renewal

Cancelling after a renewal does not usually produce an automatic refund, it only stops future renewals.

To avoid unwanted charges, cancel before the next billing date and keep evidence of cancellation.

Comparative recap

Quick feature comparison

After cancelling

Verify cancellation

• Check your App Store/Google Play subscriptions or Boomplay account settings for a cancellation confirmation.
• Save any confirmation emails or screenshots showing the subscription end date.

Where to get help

If you need step-by-step help for Google Play cancellation, refer to this guide: Google Play cancellation guide.

For community feedback and common issues reported by users, see: user reviews and experiences.

Address

Corporate address

Transsnet Music Limited, 5C Aderibigbe Shitta Street, Maryland, Lagos 100211, Nigeria.

Using the address

This address is the corporate office for the company that operates Boomplay and may be used for formal correspondence.

For subscription management and refunds you should first use the purchase platform (App Store/Google Play) or the Boomplay account web interface before sending mailed correspondence.