Cancellation Tomplay: Easy Method

What is Tomplay

Overview

Tomplay is an interactive music platform that provides sheet music combined with professional backing tracks and practice tools for multiple instruments.

The service offers annotated scores, tempo control, looping, and play-along features to support practice and performance.

How it is delivered

Tomplay is available via its website/web app and mobile apps distributed through the Apple App Store and Google Play Store.

Subscriptions are auto-renewing in-app purchases when bought on mobile, or managed directly in a Tomplay account when purchased on the website.

How to cancel Tomplay

Cancel via Tomplay website / web app

• Sign in to your Tomplay account on the website or web app.
• Go to My Account → My Subscription → Manage My Subscription and follow the cancellation prompts.
• Cancelling this way stops auto-renewal and access remains until the end of the current billing period.

Cancel via mobile app stores

• For iOS (Apple App Store): open Settings → [Your Name] → Subscriptions, find Tomplay and cancel there. Billing and refunds are handled by Apple.
• For Android (Google Play): open Play Store → Menu → Subscriptions, select Tomplay and cancel. Billing and refunds are handled by Google.

What happens when you cancel

Access after cancelling

When you cancel a subscription purchased on the Tomplay website, auto-renewal stops but you retain access until the current billing period ends.

For store-based purchases (Apple or Google), access typically continues until the end of the current paid period according to the store's handling.

Billing and data

Auto-renewal is disabled at cancellation; no further automatic charges will be taken after the current paid period ends.

Tomplay retains account information and purchase records per its terms; contact support for data or account deletion requests.

Will I get a refund?

Tomplay standard refund policy

Tomplay’s standard policy is that payments are final and non-refundable, with no pro-rata or partial refunds for unused time.

See Tomplay’s terms for the full clause on payments and refunds.

Exceptions and store purchases

• There is a 14-day cooling-off period during which you may receive a full refund if you have not accessed paid parts of the service.
• Purchases made through Apple or Google are subject to the respective store’s refund policies rather than Tomplay’s.
• Annual subscriptions with a 14-day free trial must be cancelled during the trial to avoid charges; refunds after the trial are generally not available.

Tomplay plans and pricing

Official South African App Store prices

Prices below were obtained from the South African App Store listing and reflect local ZAR pricing for in-app subscriptions.

Contact Tomplay if you need confirmation or your store shows different pricing.

Pricing table

Your consumer rights in South Africa

Applicable law and Tomplay’s statement

Tomplay’s Terms of Use indicate the service is governed by Swiss law but do not limit mandatory consumer protection rights in your country of residence.

Refer to the Terms of Use for Tomplay’s legal notices and governing law statement.

South African consumer protections

• South African consumers are protected by the Consumer Protection Act, which includes rights such as fair contract terms and access to redress for unfair practices.
• If you believe Tomplay’s practices breach your statutory rights (for example unlawful automatic renewals or failure to honour cooling-off rights), you may lodge a complaint with the National Consumer Commission or pursue alternative dispute resolution.

Customer experiences

Positive feedback

Many users praise Tomplay for a user-friendly interface, a broad catalogue, high-quality backing tracks, and practice tools like tempo control and looping.

Responsive customer service is also highlighted in positive reviews.

Negative feedback

Some users report difficulties cancelling, unexpected auto-renewals, unexpected charges, and repetitive or unhelpful support responses.

There are reports of partial refunds where fees were deducted and frustrations when access ends immediately after expiry, including to downloaded scores.

Documentation checklist

What to gather before contacting support

• Account email used with Tomplay and username (if any).
• Receipt or order ID for the subscription payment (App Store or Google Play receipt if applicable).
• Dates of purchase, cancellation attempt, and any relevant screenshots of charges or subscription pages.

Additional useful items

• Record of any support ticket numbers or previous correspondence with Tomplay support.
• Details of the device and app version used (iOS/Android/web) when the issue occurred.

Common mistakes

Expecting immediate refunds

Many users expect pro-rata or immediate refunds after cancelling; Tomplay’s policy generally does not provide partial refunds for unused time.

If you purchased through Apple or Google, expect the store’s refund policy to apply instead of Tomplay’s policy.

Wrong cancellation channel

Users sometimes cancel in the Tomplay web account but purchased via the App Store or Google Play; that does not stop store-managed auto-renewals.

Always cancel the subscription in the same place where it was purchased: Tomplay web for website purchases, Apple for iOS purchases, Google Play for Android purchases.

Comparative recap

At-a-glance comparison

After cancelling

What to check immediately

• Confirm cancellation in the method you used (Tomplay account, Apple subscriptions, or Google Play subscriptions).
• Save receipts, screenshots, and any confirmation messages for your records.

Useful links

• How do I manage my subscription plan? - Tomplay support article on managing subscriptions.
• Terms and Conditions - Tomplay payment, refund and legal terms.
• Apple-related terms - Tomplay information on purchases through Apple.

Address

Corporate address

Tombooks SA

Avenue Mon‑Repos 22, 1005 Lausanne, Switzerland

Contact suggestions

When contacting Tomplay support, include the documentation checklist items above and reference the relevant purchase channel (web, Apple, or Google).

Keep records of all correspondence and, if needed, contact your local consumer protection authority in South Africa for further advice.