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Cancel ENDEL
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I hereby notify you of my decision to terminate the contract relating to the Endel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Endel: Easy Method
What is Endel
Overview
Endel is an AI-driven music and soundscape service that creates personalised audio environments to support focus, relaxation and sleep.
How it works
The app adapts soundscapes using inputs such as time of day and contextual parameters to generate continuous, adaptive audio.
How to cancel Endel
Cancel via mobile app store
- If you subscribed through Apple App Store or Google Play, open the respective store app and manage subscriptions there.
- Find Endel in your subscriptions list and choose Cancel Subscription to stop future renewals.
Cancel via Endel account or web
- Log in to your Endel account (if available) and check subscription or billing settings for cancellation options.
- If you cannot cancel online, contact Endel's support or use the legal address provided in this guide to request cancellation.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current billing period.
Access ends at the end of that paid period; you will not be billed again after cancellation.
Account and data
Cancellation usually stops billing but does not automatically delete your account or personal data.
If you want data removed, request account deletion explicitly from support or via statutory rights described below.
Will I get a refund?
General refund policy
Refund eligibility depends on how you paid and the platform used for purchase (app store rules often apply).
Endel’s own refund decisions may vary; check the purchase receipt and the platform’s refund procedures.
Exceptions and steps
- If you purchased via Apple or Google, use their refund request processes for transaction disputes.
- For direct purchases, contact Endel support and provide order details, purchase date and reason for the refund request.
Endel plans and pricing
Pricing availability
No verified pricing data is available in this guide. Please contact Endel for current plan prices.
Contact for pricing
The table below shows a simple contact-for-pricing message where official prices should appear.
| Plan | 期間 | Price |
|---|---|---|
| Individual | Contact for pricing | Contact for pricing |
| Family / Shared | Contact for pricing | Contact for pricing |
| Student / Discount | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and cancellation
South African consumer protection law provides rights for digital purchases, including certain withdrawal rights for distance transactions.
If a trial or subscription was offered, you may have the right to cancel and request remedies under the Consumer Protection Act where applicable.
Refunds and disputes
- You can lodge a dispute if the service materially differs from representations made at the point of sale.
- If a refund is refused and you believe your rights are breached, you can seek resolution through local consumer protection bodies or dispute resolution mechanisms.
Customer experiences
Positive feedback
Many users report improved focus, relaxation and sleep using Endel’s adaptive soundscapes.
Users often praise the personalised and unobtrusive nature of the audio environments.
Common criticisms
Some users raise concerns about subscription pricing clarity and the need for better cancellation instructions in-app.
Others expect stronger controls over data, offline features, or broader device support.
Documentation checklist
What to gather before cancelling
- Subscription receipt or order confirmation (email or app store receipt).
- Account email address and username used for the Endel account.
- Transaction date, payment method and last four digits of the payment card if available.
Optional supporting documents
- Screenshots of subscription settings showing active billing.
- Correspondence with support or proof of attempted cancellation.
Common mistakes
Canceling the wrong account
Users sometimes cancel an account on one device or store but forget a second platform where the subscription is active.
Always check Apple ID, Google account and any direct Endel account to ensure all subscriptions are managed.
Assuming cancellation equals deletion
Cancellation usually only stops billing; it does not delete personal data or remove the account automatically.
If you want your data removed, request account deletion explicitly and follow up if necessary.
Comparative recap
Quick feature comparison
The table below compares typical strengths and considerations when choosing Endel versus generic music or wellness apps.
Decision points
Use the table to weigh AI-driven adaptive soundscapes against broader music libraries or multi-feature wellness apps.
| Feature | Endel | Typical music streaming app |
|---|---|---|
| Personalisation | AI-generated, adaptive soundscapes | Curated playlists and algorithmic recommendations |
| Focus on wellbeing | Designed specifically for focus, sleep and relaxation | Broad entertainment focus; wellbeing features vary |
| Offline availability | Depends on plan and app functionality | Commonly available with premium plans |
| Pricing transparency | Contact for pricing (verify on purchase) | Varies by provider; usually publicly listed |
After cancelling
Follow-up actions
- Confirm cancellation via email or subscription page and keep confirmation for your records.
- Monitor your payment method for any unexpected charges after cancellation.
If issues remain
- If you do not receive confirmation or billing continues, contact support and provide your documentation checklist items.
- If you cannot resolve the issue, consider lodging a complaint with relevant South African consumer protection authorities.
Address
Legal address for cancellation
Endel Sound GmbH
Sophienstraße 21, 10178 Berlin, Germany
How to use this address
Use this address for formal notices, statutory withdrawal requests or certified mail where required by law.
Include your account details and order information when sending a cancellation or withdrawal request to this address.