Cancellation Yokee: Easy Method

What is Yokee

Yokee is a karaoke app and music‑streaming service that lets users sing along to a large catalogue of tracks, view lyrics, record performances, and share recordings. It operates on a freemium model with optional VIP/All Access subscriptions that unlock recording, sharing and ad‑free features.

The service is available on mobile devices and Android TV, and subscriptions can be purchased via the Apple App Store, Google Play, Android TV in‑app flows, or directly on Yokee’s website.

Core features

Yokee offers lyric display, backing tracks, voice effects and in‑app recording. Many advanced features require a paid subscription.

Where it’s available

Yokee is distributed through the Apple App Store and Google Play, has an Android TV app, and offers direct subscriptions through its website. Purchase channel determines how you manage billing and cancellations.

How to cancel Yokee

Cancel if you subscribed via Apple App Store / iTunes

• Open your Apple subscription settings and cancel the Yokee subscription there.
• Yokee cannot cancel App Store subscriptions on your behalf; see Yokee’s help article for details: Yokee cancellation help.

Cancel if you subscribed via Google Play, Android TV or web

• Google Play: Open Google Play > Payments & Subscriptions > Subscriptions and cancel the Yokee subscription there.
• Android TV: In the Yokee app go to Manage My User → Billing → scan QR code → Cancel Plan.
• Web (direct purchase via Yokee website): Contact Yokee directly to request cancellation; web cancellations become effective at the end of your current billing period. See Yokee’s Terms of Service: Yokee Terms of Service.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep access to paid features until the end of the current billing period. After that date, your account reverts to the free tier with limited features.

Billing and renewal

Cancellation prevents future automatic renewals, but does not usually prorate the current billing cycle. Make sure you cancel through the same store where you purchased the subscription.

Will I get a refund?

Yokee’s stated refund policy

Yokee’s Terms of Service state that recurring billing fees are non‑refundable once the transaction has been processed. They say refunds or credits for subscription periods are not provided to the extent permitted by applicable law.

See Yokee’s Terms of Service for the official statement: Yokee Terms of Service.

Store refunds and exceptions

• If you subscribed via Apple or Google Play, any refund requests must be made to Apple or Google through their purchase/refund process; Yokee cannot directly issue store refunds.
• Depending on local law and circumstances, refunds may still be possible - consult the store’s refund page and Yokee’s terms for details. Third‑party guides note the same requirement to request refunds via the store.

Yokee plans and pricing

Summary of in‑app prices (ZAR)

Below are prices observed for App Store South Africa in ZAR. Apple uses its own pricing tiers and may apply different billing periods.

Important note

Periods (e.g., weekly, monthly, annual) are not specified in the App Store data. Confirm the billing period in the purchase flow before subscribing.

Your consumer rights in South Africa

Cooling‑off and digital purchases

The Consumer Protection Act (CPA) provides a 14‑day cooling‑off period for unsolicited goods or services bought electronically in some situations.

Whether the CPA cooling‑off rule applies to digital subscriptions like Yokee depends on the specific transaction and terms; confirm eligibility in context.

Enforceability of contract terms

• Clauses that attempt to waive statutory consumer rights may be unenforceable under the CPA.
• If Yokee’s terms conflict with South African statutory protections, the law may override those contract terms.
• You may lodge complaints with the National Consumer Commission or seek remedies through the Consumer Goods and Services Ombud.

Customer experiences

Positive feedback

Users in South Africa generally praise Yokee for its large catalogue, sing‑along experience, recording features and voice effects.

The App Store shows a strong overall rating with many users enjoying basic functionality and song variety.

Common complaints

Frequent negative feedback concerns confusion about how to cancel (for example, deleting the app without cancelling the subscription) and losing access when cancellation is not completed correctly.

Other complaints note that core features such as saving, sharing and posting are gated behind VIP subscriptions, which some users find restrictive or costly.

Documentation checklist

What to gather before you cancel

• Proof of purchase (App Store or Google Play receipt, or web payment confirmation).
• Account email/username used for Yokee and the device/store account (Apple ID / Google account).
• Dates: subscription start date and next billing date.

What to include when contacting support or a dispute body

• Order/transaction ID, screenshots of receipts, and the cancellation confirmation if available.
• Clear statement of requested outcome (cancel future renewals, request refund where applicable).

Common mistakes

Deleting the app without cancelling

Many users mistakenly delete the Yokee app but do not cancel the subscription in the App Store or Google Play. This does not stop billing and will result in continued charges.

Assuming Yokee can cancel for you

Purchases made through Apple or Google must be cancelled via those stores; contacting Yokee directly cannot stop store billing for those purchases.

For web purchases, cancelling via Yokee support is required - check Yokee’s Terms of Service for how web cancellations are handled: Yokee Terms of Service.

Comparative recap

Quick channel comparison

The table below summarises how to cancel and refund availability for each purchase channel.

Use this to pick the right route

After cancelling

Check that cancellation took effect

After you cancel, confirm you no longer see an active subscription in your Apple ID or Google Play subscriptions list, or that you received a cancellation confirmation from Yokee for web purchases.

Useful links

• Yokee cancellation help: https://yokeekaraoke.zendesk.com/hc/en-us/articles/6895737637915-Canceling-your-Yokee-Karaoke-subscription
• Yokee Terms of Service (web purchases & refunds): https://yokeemusic.com/terms-of-service/
• Third‑party guide on cancelling Yokee (information): https://www.postclic.com/en-nz/letters/music-streaming/cancel-yokee/

Address

Primary operational address

Room 106, Building 1, No. 28 Qinglan Street, Xiaoguwai Street, Panyu District, Guangzhou City, China

Support and corporate notes

Yokee’s service operations list multiple corporate addresses in different regions; for billing or legal matters refer to the contact details provided in Yokee’s Terms of Service.