Cancellation Flowkey: Easy Method

What is Flowkey

Overview

Flowkey is an interactive music-learning platform focused on piano lessons, song tutorials and practice tools for all levels.

It combines video instruction with real-time note recognition and a library of songs and exercises.

How it works

Users subscribe to access full lessons, practice modes and progress tracking across devices.

Subscriptions can be purchased directly on the web or through Apple App Store and Google Play.

How to cancel Flowkey

Cancel via Web (browser)

• Log in on a laptop, PC or Mac.
• Click the gear icon (bottom-left) → Account → Cancel subscription (or Unsubscribe).
• Confirm cancellation when prompted; you will retain access until the end of the paid period.

Cancel via App Store or Google Play

• Apple (App Store): Manage via App Store app - tap your profile → Subscriptions, or use device Settings → your name → Subscriptions.
• Google Play: Open the Play Store and go to Subscriptions to manage or cancel.
• For app-store purchases, billing and refunds are handled by Apple or Google Play, not Flowkey.

What happens when you cancel

Access after cancellation

After cancelling, access to Flowkey continues until the end of your current paid subscription period.

Cancellation prevents automatic renewal but does not typically end access immediately.

Renewal and billing timing

Cancel at least 24 hours before renewal to avoid auto-renewal; some Terms note billing may still occur if cancellation is too close to period end.

If billing has already been initiated less than 48 hours before period end, the amount may still be charged; overlaps can be refunded under certain conditions.

Will I get a refund?

Web purchases (direct)

Flowkey offers a 14-day cooling-off period for direct web purchases: you may receive a full refund if you change your mind within 14 days of purchase.

After the 14-day cooling-off period, refunds for subscription fees already paid are generally not provided.

App Store and Google Play purchases

If you bought your subscription through Apple or Google Play you must request refunds through those providers.

Flowkey’s refund policy applies only to direct web purchases; platform purchases are subject to Apple or Google refund rules.

Flowkey plans and pricing

Pricing overview

No verified pricing data is available in the provided sources.

Please contact Flowkey or check the app store listing for current prices and promotions.

Contact for current rates

Your consumer rights in South Africa

Cooling-off and the CPA

Under the South African Consumer Protection Act (CPA) there is commonly a five-business-day cooling-off right for certain transactions.

Digital subscriptions and online services are often excluded unless specifically offered, so the statutory right may not apply in all cases.

Flowkey’s published policy and additional rights

Flowkey’s 14-day cooling-off (for web purchases) is more generous than the CPA minimum where the CPA applies.

If there are technical failures or misrepresentations, consumers may have remedies (repair, re-performance, refund) under CPA Section 54.

Customer experiences

Positive feedback

• Users praise clear, well-structured lessons and effective practice modes like “wait” and separate-hand practice.
• Many reviewers mention responsive customer support in positive cases.

Negative feedback

• Some users report the app can fail to recognize notes, particularly in rapid sequences or with slight timing deviations.
• Complaints include limited additions to the content library and removal of favorites.
• There are reports of delayed or unhelpful customer-support responses in certain cases.

Documentation checklist

What to have ready

• Account email and username used for the Flowkey subscription.
• Proof of purchase or receipt (web order confirmation or store receipt).
• Subscription ID or invoice number if available.

When contacting support

• Note the device and platform used (Web, Apple App Store, Google Play).
• Record the date and time of the attempted cancellation and renewal date.

Common mistakes

Canceling the wrong place

Users sometimes unsubscribe via the app but forget to cancel the platform subscription (or vice versa), leaving billing active.

Always cancel in the same place you purchased the subscription: web, Apple or Google Play.

Waiting too close to renewal

Cancelling within 24 - 48 hours of renewal can result in unintended charges because billing may already be initiated.

Allow sufficient time before the renewal date to ensure cancellation is processed.

Comparative recap

Easy reference table

Key takeaway

Cancel where you purchased and allow adequate time before renewal to avoid charges.

Request refunds through the original payment provider when required.

After cancelling

What to check

• Confirm you received a cancellation confirmation email or on-screen message.
• Keep receipts and take screenshots of cancellation confirmations for your records.

Further actions

If you purchased on the web and are within 14 days of purchase, request a refund under the cooling-off policy.

If purchased via Apple or Google Play, contact the relevant store for refund requests and follow their procedure.

Address

Registered office

flowkey GmbH, Alt‑Moabit 103, 10559 Berlin, Germany.

Use this address for formal correspondence regarding subscriptions or account issues.

Support note

For account-specific help, check your account settings or the app store where you purchased the subscription.

Keep documentation ready when contacting support to speed up resolution.