Cancellation Flowkey: Easy Method

What is Flowkey

Overview

Flowkey is an interactive, subscription-based piano learning platform that offers sheet music, video tutorials, and real-time note recognition for learners at different skill levels.

Core features

Key features include separate hand practice, a “wait” mode, video-over-sheet-music playback, and progressive lessons aimed at beginners and adult learners.

How to cancel Flowkey

Cancel via web (browser)

• Log in on a PC or Mac.
• Click the gear icon (bottom left) → Account → Cancel/Unsubscribe.
• Recommended: cancel at least 24 hours before the next renewal to avoid being charged.
• Source: Flowkey help.

Cancel via App Store or Google Play

• App Store (Apple): cancel through the App Store (tap your profile → Subscriptions) or via device Settings (your name → Subscriptions).
• Google Play: cancel in Google Play Store → Subscriptions for the account used to purchase.
• Also cancel at least 24 hours before renewal to prevent charges.
• Source: Flowkey help.

What happens when you cancel

Access after cancellation

When you cancel, you generally keep access until the end of your paid billing period.

Access does not typically end immediately unless stated otherwise by the platform used for purchase.

Renewal and billing

Cancelling stops future automatic renewals; it does not usually issue a pro‑rata refund for the remaining period.

For App Store/Google Play purchases, billing and renewal are governed by Apple or Google, not Flowkey directly.

Will I get a refund?

Direct web purchases

Flowkey provides a voluntary 14-day cooling-off period for direct web purchases during which you may request a full refund if you change your mind.

After that 14-day period, refunds are generally not provided for direct web purchases.

App Store and Google Play purchases

• Refunds must be requested via Apple or Google Play procedures; Flowkey does not process refunds for those platforms.
• Follow the platform-specific refund flows in Apple’s or Google’s account/subscription support pages for requests.
• Reference: summary from Postclic: Postclic summary.

Flowkey plans and pricing

Available prices (Singapore App Store listing)

The following prices reflect in‑app purchase options visible in the Singapore App Store as of 21 Feb 2026.

Notes on periods

Exact billing periods (monthly, annual, multi-year) are not labelled in the App Store listing provided.

Open the Flowkey app with a Singapore App Store account to see which price corresponds to which billing cycle.

Your consumer rights in Singapore

Key legal context

Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) prohibits misleading or unfair trade practices and requires clear disclosure of key contract terms.

Sellers must not hide subscription traps; cancellation terms should be disclosed clearly under CPFTA principles.

Cooling-off and digital services

Statutory cooling-off rights in Singapore generally apply to certain direct sales and off‑premises contracts, not routinely to digital subscriptions.

Therefore, digital subscriptions usually do not have an automatic statutory 14‑day refund right in Singapore.

Flowkey’s voluntary position

Flowkey’s 14-day voluntary refund for direct web purchases exceeds the usual statutory protections for digital services in Singapore.

Keep receipts and correspondence if you rely on Flowkey’s voluntary refund policy when raising a dispute.

Customer experiences

Positive feedback

• Users praise the feature-rich design, hand-separated practice modes, and progressive lessons that motivate learners.
• Many report a wide song selection and responsive customer support as strengths.

Common complaints

• Technical recognition problems - app struggles to detect notes if timing or device conditions are not ideal.
• Content concerns - uneven course progression, limited or outdated song availability, and expiring promotional songs due to licences.

Documentation checklist

What to prepare before contacting support or requesting a refund

• Account email used for Flowkey and subscription platform (Web, Apple ID, or Google account).
• Proof of purchase: receipt, App Store/Google Play order ID, or card statement showing the charge.
• Subscription renewal date and billing method.
• Screenshots of subscription status in the Flowkey account or the platform’s subscription screen.

Why these items help

• They speed verification and make refund or dispute handling faster.
• Platform-specific receipts are often required for Apple/Google refund processes.

Common mistakes

Cancelling the wrong account

Users sometimes cancel a secondary or old account while the active subscription remains under a different email or platform account.

Always confirm which account or Apple/Google ID was used to purchase before cancelling.

Missing the 24‑hour window or expecting automatic refunds

Waiting until the renewal day can result in an unwanted charge; Flowkey recommends cancelling at least 24 hours before renewal.

Also, expecting an automatic refund for App Store/Google Play purchases is a common error - those refunds must go through Apple or Google.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund route, and key notes for each purchase channel.

How channels differ

After cancelling

Immediate steps

• Check your subscription status in the platform you used to purchase (Flowkey account, Apple ID, or Google account).
• Save confirmation screenshots or emails showing the cancellation.

Helpful links

• How to unsubscribe from Flowkey Premium: https://help.flowkey.com/en/articles/4466433-how-do-i-unsubscribe-from-flowkey-premium
• Cancellation summary and refund notes (third‑party summary): https://www.postclic.com/en-za/letters/music-streaming/cancellation-flowkey/

Address

Company address

flowkey GmbH, Alt‑Moabit 103, 10559 Berlin, Germany.

Use for formal correspondence

Use this address for any written cancellation correspondence or dispute letters if required by formal process.