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Iheartradio

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel iHeartRadio Subscription | Postclic
Iheartradio
32 Avenue of the Americas, 21st Floor
10013 New York United States
support@iheartradio.com
Cancellation of Iheartradio contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Iheartradio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Iheartradio
32 Avenue of the Americas, 21st Floor
10013 New York , United States
support@iheartradio.com
REF/2025GRHS4

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Iheartradio: Easy Method

What is iHeartRadio

Overview

iHeartRadio is a music streaming and internet radio service offering live radio stations, curated playlists, and podcasts on free and subscription tiers.

The service is international and can be used on smartphones, web browsers, smart devices and via platform stores such as Google Play and the Apple App Store.

Service scope

Subscriptions provide ad-free listening and additional features depending on the plan chosen.

Some features and pricing vary by platform and country; South African customers should check the purchase platform used for their subscription details.

How to cancel iHeartRadio

Cancel via Google Play Store (Android)

  • Open Google Play Store on your Android device.
  • Go to Subscriptions → iHeartRadio → Cancel Subscription.
  • Your subscription continues until the end of the current billing cycle or free trial.

Cancel via iOS App Store (iPhone/iPad or desktop)

  • On device: Settings → [Your Name] → Subscriptions → iHeartRadio → Cancel Subscription.
  • On desktop: App Store → sign in → View Information → Manage Subscriptions → Cancel.
  • Subscription access remains until the end of the current billing cycle or free trial.

Cancel via Web (iHeart.com)

  • Log in at iHeart.com and go to my/settings → Subscription → Change Plan → Cancel Subscription → Confirm.
  • Cancellation through the website also leaves access active until the current billing period ends.
  • If you purchased through a third-party platform, cancel via that platform instead (see platform steps above).

What happens when you cancel

Access and renewal

When you cancel, your subscription will stop renewing at the next billing date but you retain access for the remainder of the paid period or free trial.

After the end of that period, premium features will be removed and your account will revert to the free tier (if available).

Data and account handling

Your account, playlists and saved data typically remain in place so you can re-subscribe later without losing saved items.

Requests about deletion of personal data should follow privacy procedures under POPIA (see consumer rights section).

Will I get a refund?

Standard refund policy

iHeartRadio generally does not refund the unused portion of a subscription if you cancel before the billing period ends.

You retain access for the remainder of that billing cycle but no pro‑rated refund is provided.

Exceptions and platform purchases

  • If you bought through Google Play, the App Store, Amazon or Roku, any refund requests must be made through that platform’s support process.
  • Special cases (billing errors, duplicate charges) may be assessed case-by-case; keep receipts and contact platform support first.

iHeartRadio plans and pricing

Pricing availability

Localised South African pricing in ZAR is not available in verified sources as of 2024/2025.

If you need exact current pricing, check the platform where you purchased the subscription or contact iHeartRadio support.

Contact for pricing

Plan Period Price / Note
iHeartRadio (Free tier) One-off / Ongoing Available with ads; check app for feature limits
iHeartRadio Premium / Paid plans Contact for pricing Contact the purchase platform or iHeartRadio; no confirmed ZAR pricing found

Your consumer rights in South Africa

Key legislation

Consumer Protection Act 68 of 2008 (CPA) provides rights to fair, reasonable terms and protection from unfair terms in contracts and services.

This applies to digital services offered to South African consumers even when the provider is international.

Electronic & privacy laws

Electronic Communications and Transactions Act (ECTA) covers electronic services and may affect digital-service cancellation and consumer recourse.

Protection of Personal Information Act (POPIA) ensures lawful processing of personal information and gives rights to access, correction and deletion requests.

Customer experiences

Positive feedback

There are few distinctly positive reviews specific to South Africa in verified sources; most public feedback skews negative.

Some users appreciate the range of stations and podcast availability on the platform.

Negative feedback

  • Excessive, repetitive ads reported by multiple listeners, disrupting the listening experience.
  • App stability issues such as freezing or timing out when switching stations are commonly mentioned.
  • Some users describe targeted marketing or contests that felt deceptive or "scam-like".

Documentation checklist

What to have before you cancel

  • Account email and username used to subscribe.
  • Receipt or order confirmation showing purchase date and platform.
  • Name of the platform used (Google Play, App Store, iHeart.com, Roku, Amazon).

Evidence to keep for disputes

  • Screenshots of subscription status, renewal date and billing charges.
  • Any correspondence with iHeartRadio or the platform support team.
  • Bank or card statements that show the charge in question.

Common mistakes

Cancelling in the wrong place

Many users try to cancel on iHeart.com when they actually purchased through Google Play or the App Store.

Always cancel via the platform used to purchase to ensure the subscription is stopped.

Expecting immediate refunds or immediate loss of access

Users sometimes expect an immediate pro‑rated refund or immediate loss of access when cancelling; iHeartRadio normally provides access until the end of the paid period and no pro‑rated refunds.

Check your billing cycle and keep confirmation of cancellation to avoid unexpected renewals.

Comparative recap

Quick service comparison

Service Main advantage Main drawback Price availability
iHeartRadio Large selection of live radio stations and podcasts Ad volume and regional app stability concerns reported Check purchase platform; no confirmed ZAR pricing
Other streaming services (e.g., Spotify, Apple Music) Localized pricing and wide device support May focus more on on‑demand music than live radio Varies by country and platform

After cancelling

What to check immediately after cancelling

  • Verify subscription status on the platform where you cancelled (Subscriptions page or account settings).
  • Save cancellation confirmation, screenshots and any reference numbers.
  • Monitor your payment method for any unexpected charges in the following billing cycle.

Privacy and further actions

If you want your personal data deleted or have privacy concerns, submit a POPIA request to iHeartRadio’s data controller or follow the privacy instructions on your account settings.

For billing disputes from platform purchases, contact the platform’s support channel and provide receipts and screenshots as evidence.

Address

Primary mailing address

iHeartMedia, Inc.

Attn: iHeartMedia Digital Customer Service

32 Avenue of the Americas, 21st Floor, New York, NY 10013, United States

Notes on contacting

Use the address above for written correspondence about digital customer service or cancellation queries that require mailed notices.

For account changes, cancellations and refunds, first use the platform or in‑app/account settings where the subscription was purchased.

FAQ

To cancel your iHeartRadio subscription via the Google Play Store, open the app, go to Subscriptions, select iHeartRadio, and then choose Cancel Subscription. Remember to keep proof of cancellation.

iHeartRadio generally does not provide refunds for the unused portion of a subscription if you cancel before the billing period ends. You will retain access until the end of that billing cycle.

To cancel your iHeartRadio subscription purchased through the iOS App Store, go to Settings, tap your name, select Subscriptions, find iHeartRadio, and then choose Cancel Subscription. Keep a record of your cancellation.

When you cancel your iHeartRadio subscription, your account, playlists, and saved data typically remain intact, allowing you to re-subscribe later without losing your saved items. Ensure you have proof of your cancellation.

Yes, you can cancel your iHeartRadio subscription through their website. Log in at iHeart.com, navigate to my/settings, go to Subscription, select Change Plan, and then Cancel Subscription. Keep a record of your cancellation.