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Recipient
Loop
SIS House, Eton Office Park West, Corner of Sloane Street and Harrison Avenue
Bryanston, Johannesburg , South Africa
REF/2025GRHS4
Cancellation Loop: Easy Method
What is Loop
Overview
Loop is a South African company name used for two distinct products: a zone-based 5G device/data service and a delivery management software platform. The delivery software is commonly referred to as Loop Delivery Management.
Primary uses
Loop Delivery Management is used by logistics teams to plan routes, dispatch drivers, and track proof of delivery. The device/data product provides zone-based mobile data plans tied to a physical device.
How to cancel Loop
Web cancellations (Loop.co.za)
- Startup and Core plans: provide at least 30 days’ written notice before the next billing cycle.
- Professional and Enterprise plans: these include an initial 90‑day trial and a 12‑month commitment; after the 12‑month period, provide 90 days’ notice to cancel.
- Send cancellation via the method specified in your contract or the billing portal on the Loop web platform.
In‑app cancellations (App Store / Google Play)
- If you subscribed via the App Store or Google Play, cancel directly in that Application Store account.
- Billing, refunds and any store‑side disputes are governed by the relevant store’s terms, not Loop’s web cancellation process.
What happens when you cancel
Access and service termination
Access continues until the end of the paid period or until the notice period specified by your plan has elapsed.
For device plans that use a free‑to‑use device, you must return the device on or after cancellation as required by the plan terms.
Data and account information
Account data and history may remain accessible for a limited time after cancellation according to Loop’s internal data retention practices.
If you need copies of delivery records or CSV exports, export them before your access ends to avoid losing important operational data.
Will I get a refund?
Standard refund position
Once a subscription period has started, fees are non‑refundable under Loop’s stated terms.
Refunds for prepaid periods are only considered in exceptional cases at the company’s discretion.
In‑app purchases and statutory rights
- If you bought via App Store or Google Play, any refund requests are handled under that store’s refund policy.
- Loop’s terms do not include an automatic 14‑day cooling‑off refund for software subscriptions.
Loop plans and pricing
Available plans
The table below reflects publicly available South African pricing for Loop’s device and delivery software products for 2024/2025.
Notes
“Free‑to‑use device” plans require the device to be returned on cancellation. Professional and Enterprise delivery plans include multi‑month commitments as noted in the cancellation rules.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Loop Pergig (free‑to‑use device) | R475.00 | Monthly | 25 GB data; access to Open Loopzones; device must be returned on cancellation |
| Loop Unlizones (free‑to‑use device) | R675.00 | Monthly | 10 GB data; access to Open + 1 Unli Loopzone; device must be returned |
| Loop Pergig (once‑off device purchase) | R250.00 | Monthly | 25 GB data; access to Open Loopzones; device purchased outright |
| Loop Unlizones (once‑off device purchase) | R450.00 | Monthly | 10 GB data; access to Open + 1 Unli Loopzone; device purchased outright |
| Startup (Loop delivery software) | R1,750.00 | Monthly | 500 tasks; unlimited users; dispatch control; API; route optimisation; support; extras per task/SMS |
| Core (Loop delivery software) | R4,500.00 | Monthly | 1500 tasks; geofencing; standard reporting; exception management; driver wallet; extras per task |
| Professional (Loop delivery software) | R7,500.00 | One‑time | 3000 tasks; SLA optimisation; professional reporting; onboarding; account manager |
| Enterprise (Loop delivery software) | R7,501.00 | One‑time | 10,000+ tasks; custom reporting; solutions engineer; priority support |
Your consumer rights in South Africa
General protections
South African consumers have rights under the Consumer Protection Act and related legislation to receive services of good quality and as advertised.
These rights include protection against misleading terms and unfair billing practices.
How rights interact with Loop’s terms
- Loop’s terms state no automatic 14‑day cooling‑off for software subscriptions; this is not the same as statutory protections for defective goods or materially misleading conduct.
- If you believe Loop breached consumer law, you can lodge a complaint with the National Consumer Commission or seek legal advice.
Customer experiences
Positive feedback
Reviewers on Capterra praise Loop for strong support, real‑time driver visibility and operational efficiency.
Example: reviewers report seamless experience and effective dispatch tools as key strengths.
Negative feedback
Some users report difficulties with customer service responsiveness and warranty or returns handling in non‑software product contexts.
There are reports of unhelpful automated responses and challenges obtaining physical return labels or repair support.
Balance these views by checking current support channels and confirming device return procedures before subscribing.
Documentation checklist
Before you cancel
- Contract or order confirmation showing your plan type and billing cycle.
- Proof of payment for the current billing period.
- Any device serial numbers and device return instructions (if applicable).
What to include in your cancellation request
- Your account name, email and customer ID.
- Plan name (Startup/Core/Professional/Enterprise) and effective date for cancellation.
- Request for confirmation of receipt and final billing date.
Common mistakes
Missing required notice periods
Example: attempting to cancel a Core plan without giving the 30‑day notice will likely result in one more billing cycle.
Always confirm the exact notice window for your plan and allow time for processing.
Assuming in‑app refunds follow Loop web policy
Example: expecting Loop to process an App Store refund - instead, you must request the refund via the store where you purchased the subscription.
Check whether your purchase was processed by Apple/Google before submitting a refund request.
Comparative recap
Key contract differences
The table below summarizes cancellation notice and refund positions across the main plan groups to help with quick comparison.
How to use this table
Use the table to verify which notice period and refund expectations apply before you submit a cancellation.
| Plan group | Cancellation notice | Refunds for prepaid period |
|---|---|---|
| Startup / Core | 30 days’ notice | Non‑refundable once period starts (exceptions at company discretion) |
| Professional / Enterprise | 90‑day trial then 12‑month minimum; after that 90 days’ notice | Non‑refundable once period starts (exceptions at company discretion) |
| In‑app subscriptions | Manage via App Store / Google Play | Refunds handled by the Application Store’s policies |
After cancelling
Confirmations to expect
Request written confirmation of cancellation, the effective termination date and any device return instructions.
Keep copies of your cancellation request and the provider’s confirmation for at least one billing cycle.
Helpful links and next steps
- Check independent reviews and product details on Capterra: Loop on Capterra (South Africa).
- If you purchased via an app store, follow that store’s refund and subscription management processes in your account settings.
Address
Registered address
SIS House, Eton Office Park West, Corner of Sloane Street and Harrison Avenue, Bryanston, Johannesburg, South Africa.
Notes on contact
Use the billing portal, contract contact details or the method specified in your subscription agreement to submit cancellations or return requests.
Keep a record of all communications in case you need to escalate a dispute or reference the timing of your notice.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel the Startup or Core plans, you need to provide at least 30 days' written notice before the next billing cycle. Ensure to send your cancellation via registered mail or email.
If you subscribed via the App Store, you need to cancel directly in your App Store account. Remember to keep proof of your cancellation request.
Your access continues until the end of the paid period or until the notice period specified by your plan has elapsed. Make sure to return any free-to-use devices as required.
Refunds are generally not provided once the subscription period has started, except in exceptional cases at the company's discretion. Check your contract for specific terms.
If you need copies of your delivery records, make sure to export them before your access ends to avoid losing important operational data after cancellation.