Cancellation Loopmasters: Easy Method

What is Loopmasters

Overview

Loopmasters is a music-production platform that sells royalty-free sample packs, loops and sound libraries.

It also operates Loopcloud, a subscription service offering points, cloud storage and additional features for producers.

Primary services

Products include downloadable sample packs, physical CDs/DVDs, and subscription plans for Loopcloud access.

Purchases are governed by Loopmasters' online Terms and Refund/Cancellation policies.

How to cancel Loopmasters

Cancel a one-off order (downloads & physical)

• Contact Loopmasters clearly before the 14-day cooling-off period ends (email is accepted).
• Provide order number, account email, date of purchase and reason for cancellation if known.
• Note: once a digital download (ZIP/file) has begun, the statutory right to cancel is lost.

Cancel a Loopcloud subscription

• Request cancellation by contacting support; Loopmasters may also terminate with one month’s notice.
• If you cancel, request confirmation and ask about any unused prepaid portion for a refund.
• Include subscription details (plan name, payment date, account email) when requesting cancellation.

What happens when you cancel

Access and downloads

If a digital product has already started downloading, the right to cancel usually no longer applies.

For subscriptions, access typically continues until the paid period ends unless otherwise stated.

Account and data

Loopmasters retains order and account records under its terms; ask support for specifics on data retention.

Request written confirmation of cancellation and any details on data removal if needed.

Will I get a refund?

Standard refund rules

Consumers have up to 14 days to cancel purchases and may be eligible for a refund subject to conditions.

Refund eligibility generally lasts up to 60 days from purchase for requests under Loopmasters' policy.

Key exceptions and conditions

• No refund if digital content has started downloading or been accessed (unless fraudulent charge).
• Full refunds for downloads only if the charge was fraudulent, ZIPs were not downloaded, and a reasonable explanation is provided.
• Physical goods (CD/DVD) require intact shrink-wrap for a refund in most cases; bundles are non-refundable.
• Loopcloud subscription refunds: possible if points are unspent, payment within three months, and any gifted subscriptions are unclaimed.

Loopmasters plans and pricing

Local approximate pricing (ZAR)

Below are approximate South African Rand equivalents of Loopcloud plans converted from USD.

Actual charges may vary due to exchange rates, bank fees or local taxes.

Your consumer rights in South Africa

Statutory protections

South African consumers benefit from the Consumer Protection Act, which gives rights to fair value, quality and safety.

These rights may apply even if Loopmasters’ contracts state English law governs the terms.

How local rights interact with Loopmasters' terms

Loopmasters’ Terms & Conditions are governed by English law, but mandatory South African consumer protections remain enforceable.

If you believe your statutory rights have been breached, you can seek redress through South African consumer bodies or legal advice.

Customer experiences

Positive feedback

Many users praise high-quality samples, broad genre coverage and helpful customer service resolving issues quickly.

Customers also appreciate free demos, regular deals and a generally easy-to-navigate platform.

Negative feedback

Some users report that preview tracks did not match the purchased sample content in a few cases.

There are occasional reports of delayed or difficult customer support responses and unresolved account/email issues.

Read broader user reviews at Trustpilot.

Documentation checklist

Required information for a cancellation request

• Order number and date of purchase.
• Account email used to buy or subscribe.
• Payment method and proof of payment (receipt or bank/PayPal statement).
• Statement whether the digital ZIP/file was downloaded or accessed.

Additional helpful items

• Screenshot of the product page or receipt.
• Subscription details (plan name, renewal date, points balance).
• Any correspondence with Loopmasters support for reference.

Common mistakes

Waiting too long to request cancellation

Some customers miss the 14-day cooling-off window or fail to contact support before downloads begin.

Always start the cancellation process early if you intend to exercise your right to cancel.

Not documenting download status

Failing to confirm whether a ZIP or files were downloaded can jeopardise refund eligibility.

Keep clear notes and screenshots showing whether you started any downloads.

Comparative recap

Quick comparison

The table below summarises cancellation windows, refund likelihood and access outcomes for easy reference.

After cancelling

Follow-up actions

Request written confirmation of cancellation and any refund details from Loopmasters support.

Monitor your payment method for any refund and keep all correspondence for 60 days.

Useful links

• Refund and Cancellation Policy
• Terms & Conditions
• Refund Policy (detailed rules)

Address

Company address

Loopmasters Ltd., Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, UK

Support contact recommendation

For cancellations and refund requests, contact Loopmasters via the support channels listed on their Help Centre pages linked above.