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Cancel LOOPMASTERS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Loopmasters service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loopmasters: Easy Method
What is Loopmasters
Overview
Loopmasters is a music-production platform that sells royalty-free sample packs, loops and sound libraries.
It also operates Loopcloud, a subscription service offering points, cloud storage and additional features for producers.
Primary services
Products include downloadable sample packs, physical CDs/DVDs, and subscription plans for Loopcloud access.
Purchases are governed by Loopmasters' online Terms and Refund/Cancellation policies.
How to cancel Loopmasters
Cancel a one-off order (downloads & physical)
- Contact Loopmasters clearly before the 14-day cooling-off period ends (email is accepted).
- Provide order number, account email, date of purchase and reason for cancellation if known.
- Note: once a digital download (ZIP/file) has begun, the statutory right to cancel is lost.
Cancel a Loopcloud subscription
- Request cancellation by contacting support; Loopmasters may also terminate with one month’s notice.
- If you cancel, request confirmation and ask about any unused prepaid portion for a refund.
- Include subscription details (plan name, payment date, account email) when requesting cancellation.
What happens when you cancel
Access and downloads
If a digital product has already started downloading, the right to cancel usually no longer applies.
For subscriptions, access typically continues until the paid period ends unless otherwise stated.
Account and data
Loopmasters retains order and account records under its terms; ask support for specifics on data retention.
Request written confirmation of cancellation and any details on data removal if needed.
Will I get a refund?
Standard refund rules
Consumers have up to 14 days to cancel purchases and may be eligible for a refund subject to conditions.
Refund eligibility generally lasts up to 60 days from purchase for requests under Loopmasters' policy.
Key exceptions and conditions
- No refund if digital content has started downloading or been accessed (unless fraudulent charge).
- Full refunds for downloads only if the charge was fraudulent, ZIPs were not downloaded, and a reasonable explanation is provided.
- Physical goods (CD/DVD) require intact shrink-wrap for a refund in most cases; bundles are non-refundable.
- Loopcloud subscription refunds: possible if points are unspent, payment within three months, and any gifted subscriptions are unclaimed.
Loopmasters plans and pricing
Local approximate pricing (ZAR)
Below are approximate South African Rand equivalents of Loopcloud plans converted from USD.
Actual charges may vary due to exchange rates, bank fees or local taxes.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Artist (Monthly) | R151.81 (approx.) | Monthly | 100 points, 5 GB storage, full Loopcloud features |
| Artist (Annual) | R1,519.81 (approx.) | Annual | 1,200 points, 5 GB storage, full Loopcloud features |
| Studio (Monthly) | R227.81 (approx.) | Monthly | 300 points, 50 GB storage, full Loopcloud features |
| Studio (Annual) | R2,279.81 (approx.) | Annual | 3,600 points, 50 GB storage, full Loopcloud features |
| Professional (Monthly) | R417.81 (approx.) | Monthly | 600 points, 250 GB storage, full Loopcloud features |
| Professional (Annual) | R4,179.81 (approx.) | Annual | 7,200 points, 250 GB storage, full Loopcloud features |
Your consumer rights in South Africa
Statutory protections
South African consumers benefit from the Consumer Protection Act, which gives rights to fair value, quality and safety.
These rights may apply even if Loopmasters’ contracts state English law governs the terms.
How local rights interact with Loopmasters' terms
Loopmasters’ Terms & Conditions are governed by English law, but mandatory South African consumer protections remain enforceable.
If you believe your statutory rights have been breached, you can seek redress through South African consumer bodies or legal advice.
Customer experiences
Positive feedback
Many users praise high-quality samples, broad genre coverage and helpful customer service resolving issues quickly.
Customers also appreciate free demos, regular deals and a generally easy-to-navigate platform.
Negative feedback
Some users report that preview tracks did not match the purchased sample content in a few cases.
There are occasional reports of delayed or difficult customer support responses and unresolved account/email issues.
Read broader user reviews at Trustpilot.
Documentation checklist
Required information for a cancellation request
- Order number and date of purchase.
- Account email used to buy or subscribe.
- Payment method and proof of payment (receipt or bank/PayPal statement).
- Statement whether the digital ZIP/file was downloaded or accessed.
Additional helpful items
- Screenshot of the product page or receipt.
- Subscription details (plan name, renewal date, points balance).
- Any correspondence with Loopmasters support for reference.
Common mistakes
Waiting too long to request cancellation
Some customers miss the 14-day cooling-off window or fail to contact support before downloads begin.
Always start the cancellation process early if you intend to exercise your right to cancel.
Not documenting download status
Failing to confirm whether a ZIP or files were downloaded can jeopardise refund eligibility.
Keep clear notes and screenshots showing whether you started any downloads.
Comparative recap
Quick comparison
The table below summarises cancellation windows, refund likelihood and access outcomes for easy reference.
| Feature | Cancellation window | Refund eligibility | Access after cancelling |
|---|---|---|---|
| One-off digital purchase | 14 days (cooling-off) | Refund possible if not downloaded; up to 60 days to request | No access if download prevented; if downloaded, no cancellation right |
| Physical CD/DVD | 14 days | Refund if shrink-wrap intact and conditions met | Return required for refund; no access while returned |
| Loopcloud subscription | Cancel any time; provider may terminate with one month’s notice | Refund for unused prepaid portion; additional conditions apply for points | Access typically continues until the prepaid period ends |
After cancelling
Follow-up actions
Request written confirmation of cancellation and any refund details from Loopmasters support.
Monitor your payment method for any refund and keep all correspondence for 60 days.
Useful links
Address
Company address
Loopmasters Ltd., Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, UK
Support contact recommendation
For cancellations and refund requests, contact Loopmasters via the support channels listed on their Help Centre pages linked above.