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Cancel MIX WITH THE MASTERS
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I hereby notify you of my decision to terminate the contract relating to the Mix With The Masters service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mix With The Masters: Step-by-Step Guide
What is Mix With The Masters
Service overview
Mix With The Masters (MWTM) is a subscription-based service providing masterclasses, seminars and archived sessions from experienced producers and engineers.
Content is delivered as streamed or scheduled Services such as webinars and one-day seminars, plus an annual Membership option.
Who uses it
MWTM targets audio engineers, producers and musicians seeking in-depth technical and creative training from industry professionals.
Membership gives access to a library of sessions and periodic live or scheduled Services when offered.
How to cancel Mix With The Masters
General cancellation method
- All cancellations must be done by contacting Mix With The Masters support directly, as stated in their Terms of Use.
- There is no separate cancellation flow documented for App Store or Google Play purchases - contact MWTM support regardless of purchase channel.
Step-by-step cancellation steps
- Identify the specific Service or Membership you wish to cancel (webinar, one-day seminar, or annual Membership).
- Contact Mix With The Masters support with your request and account details; refer to their Terms of Use for contact guidance: Terms of Use.
- Await confirmation from support that the Service or Membership has been cancelled and any next steps (if any).
What happens when you cancel
Access after cancellation
If you cancel a single Service you booked, MWTM does not specify continued access or credits for that Service after cancellation by you.
If you cancel an annual Membership, you remain responsible for payments remaining in the one-year subscription period.
Renewal and account data
Cancelling a Membership or Service will stop future opt-ins according to MWTM support confirmation; check that support confirms the cancellation in writing.
MWTM retains the right to manage your account data under their Terms of Use; contact support for specifics about your account data and retention.
Will I get a refund?
Standard refund policy
- If you cancel a Service yourself, MWTM states no refunds or credits are provided (Terms §2.2(e)).
- If you cancel an annual Membership, fees already paid are not refunded; you remain responsible for payments for the one-year term (Terms §6.1).
Exceptions and company cancellations
- If MWTM or a Master cancels a Service, you will be reimbursed for that Service or offered the option to request/book another Service (Terms §5.4(c)).
- If MWTM terminates a Membership for copyright infringement concerns, they may offer a pro‑rata refund or credit (Terms §4.4(b)(iii)).
Mix With The Masters plans and pricing
Availability of pricing
No exact prices in South African Rand are published in the available official materials.
Official plans and pricing are listed in USD on the MWTM site; specific amounts are not provided in the Terms of Use.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Single Service (webinar/one‑day seminar) | Contact for pricing | Prices listed in USD on the site; no ZAR pricing published. |
| Annual Membership | Contact for pricing | Annual billing applies; see Terms for payment obligations. |
Your consumer rights in South Africa
Cooling-off period and the CPA
South African consumers normally have a cooling-off right for certain online purchases under the Consumer Protection Act (commonly 7 - 14 days), unless the content has been accessed or downloaded.
MWTM’s Terms of Use do not explicitly reference these rights or offer an automatic 14‑day refund right for South African users.
Practical steps for South African users
- If you believe the CPA applies, you may still raise a claim locally despite MWTM’s Terms; keep records of purchases, communications and access to content.
- Contact MWTM support first and quote relevant local consumer law when seeking a resolution.
Customer experiences
Positive feedback
Some users report MWTM is valuable for a season and compare the content breadth to services like "Netflix" for audio training.
These users note there is a lot of high-quality material, although not every item will be relevant to every subscriber.
Critical feedback
Other users question the value relative to price and describe mixed impressions about whether the content justifies renewal every year.
Critiques include perceptions of promotional content or high production values not always translating to practical learning for all users.
Documentation checklist
What to prepare before contacting support
- Account email and username used to subscribe to MWTM.
- Order reference, invoice or transaction ID for the Service or Membership.
- Date(s) of purchase and the exact Service name (webinar, seminar or Membership).
Supporting items for South African claims
- Proof of payment in ZAR or USD (bank statement or card transaction).
- Any correspondence with MWTM support, confirmation messages, or evidence of access to content.
Common mistakes
Assuming App Store or Google Play handles cancellations
Many users assume platform stores manage cancellations. MWTM’s Terms require contacting MWTM support directly regardless of purchase channel.
Always confirm with MWTM support rather than relying solely on the App Store or Google Play receipts.
Expecting automatic refunds
Users sometimes expect refunds when cancelling; MWTM explicitly states no refunds for self-cancelled Services and no refund for fees already paid on annual Memberships.
Check whether MWTM cancelled the Service or whether you initiated cancellation, and keep written confirmation of the outcome.
Comparative recap
Quick comparison of key points
| Topic | Mix With The Masters (MWTM) |
|---|---|
| How to cancel | Contact MWTM support directly (per Terms of Use). |
| Refund if you cancel | No refund or credit if you cancel a Service yourself (Terms §2.2(e)). |
| Refund if MWTM cancels | Reimbursement or rebooking option provided if MWTM or a Master cancels (Terms §5.4(c)). |
| Annual Membership cancel | No refunds for fees already paid; you remain responsible for the one‑year subscription (Terms §6.1). |
| App Store / Google Play purchases | No separate procedure in Terms; cancellation must be handled via MWTM support. |
After cancelling
Confirmations and follow-up
Wait for written confirmation from MWTM support that the Service or Membership has been cancelled.
Save that confirmation along with any transaction references for future reference or disputes.
Where to get more information
Refer to Mix With The Masters' Terms of Use for authoritative policy language: Terms of Use.
If you are in South Africa and require legal guidance about your consumer rights, consider seeking local consumer-protection advice.
Address
Corporate address
MAVEN S.A.R.L.
4 Rue Botzaris, 75019 Paris, France
Official terms link
Official terms and conditions: Mix With The Masters - Terms of Use.