Cancellation Mix With The Masters: Step-by-Step Guide

What is Mix With The Masters

Service overview

Mix With The Masters (MWTM) is a subscription-based service providing masterclasses, seminars and archived sessions from experienced producers and engineers.

Content is delivered as streamed or scheduled Services such as webinars and one-day seminars, plus an annual Membership option.

Who uses it

MWTM targets audio engineers, producers and musicians seeking in-depth technical and creative training from industry professionals.

Membership gives access to a library of sessions and periodic live or scheduled Services when offered.

How to cancel Mix With The Masters

General cancellation method

• All cancellations must be done by contacting Mix With The Masters support directly, as stated in their Terms of Use.
• There is no separate cancellation flow documented for App Store or Google Play purchases - contact MWTM support regardless of purchase channel.

Step-by-step cancellation steps

• Identify the specific Service or Membership you wish to cancel (webinar, one-day seminar, or annual Membership).
• Contact Mix With The Masters support with your request and account details; refer to their Terms of Use for contact guidance: Terms of Use.
• Await confirmation from support that the Service or Membership has been cancelled and any next steps (if any).

What happens when you cancel

Access after cancellation

If you cancel a single Service you booked, MWTM does not specify continued access or credits for that Service after cancellation by you.

If you cancel an annual Membership, you remain responsible for payments remaining in the one-year subscription period.

Renewal and account data

Cancelling a Membership or Service will stop future opt-ins according to MWTM support confirmation; check that support confirms the cancellation in writing.

MWTM retains the right to manage your account data under their Terms of Use; contact support for specifics about your account data and retention.

Will I get a refund?

Standard refund policy

• If you cancel a Service yourself, MWTM states no refunds or credits are provided (Terms §2.2(e)).
• If you cancel an annual Membership, fees already paid are not refunded; you remain responsible for payments for the one-year term (Terms §6.1).

Exceptions and company cancellations

• If MWTM or a Master cancels a Service, you will be reimbursed for that Service or offered the option to request/book another Service (Terms §5.4(c)).
• If MWTM terminates a Membership for copyright infringement concerns, they may offer a pro‑rata refund or credit (Terms §4.4(b)(iii)).

Mix With The Masters plans and pricing

Availability of pricing

No exact prices in South African Rand are published in the available official materials.

Official plans and pricing are listed in USD on the MWTM site; specific amounts are not provided in the Terms of Use.

Contact for pricing

Your consumer rights in South Africa

Cooling-off period and the CPA

South African consumers normally have a cooling-off right for certain online purchases under the Consumer Protection Act (commonly 7 - 14 days), unless the content has been accessed or downloaded.

MWTM’s Terms of Use do not explicitly reference these rights or offer an automatic 14‑day refund right for South African users.

Practical steps for South African users

• If you believe the CPA applies, you may still raise a claim locally despite MWTM’s Terms; keep records of purchases, communications and access to content.
• Contact MWTM support first and quote relevant local consumer law when seeking a resolution.

Customer experiences

Positive feedback

Some users report MWTM is valuable for a season and compare the content breadth to services like "Netflix" for audio training.

These users note there is a lot of high-quality material, although not every item will be relevant to every subscriber.

Critical feedback

Other users question the value relative to price and describe mixed impressions about whether the content justifies renewal every year.

Critiques include perceptions of promotional content or high production values not always translating to practical learning for all users.

Documentation checklist

What to prepare before contacting support

• Account email and username used to subscribe to MWTM.
• Order reference, invoice or transaction ID for the Service or Membership.
• Date(s) of purchase and the exact Service name (webinar, seminar or Membership).

Supporting items for South African claims

• Proof of payment in ZAR or USD (bank statement or card transaction).
• Any correspondence with MWTM support, confirmation messages, or evidence of access to content.

Common mistakes

Assuming App Store or Google Play handles cancellations

Many users assume platform stores manage cancellations. MWTM’s Terms require contacting MWTM support directly regardless of purchase channel.

Always confirm with MWTM support rather than relying solely on the App Store or Google Play receipts.

Expecting automatic refunds

Users sometimes expect refunds when cancelling; MWTM explicitly states no refunds for self-cancelled Services and no refund for fees already paid on annual Memberships.

Check whether MWTM cancelled the Service or whether you initiated cancellation, and keep written confirmation of the outcome.

Comparative recap

Quick comparison of key points

After cancelling

Confirmations and follow-up

Wait for written confirmation from MWTM support that the Service or Membership has been cancelled.

Save that confirmation along with any transaction references for future reference or disputes.

Where to get more information

Refer to Mix With The Masters' Terms of Use for authoritative policy language: Terms of Use.

If you are in South Africa and require legal guidance about your consumer rights, consider seeking local consumer-protection advice.

Address

Corporate address

MAVEN S.A.R.L.

4 Rue Botzaris, 75019 Paris, France

Official terms link

Official terms and conditions: Mix With The Masters - Terms of Use.