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I hereby notify you of my decision to terminate the contract relating to the Simply Guitar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simply Guitar: Easy Method
What is Simply Guitar
Overview
Simply Guitar is an interactive learning app aimed at beginners who want step‑by‑step guitar lessons and practice tools. It offers guided lessons, song‑based practice and real‑time feedback using the device microphone.
How it is delivered
The service is delivered as a subscription or in‑app purchase through app stores or direct via the Simply Guitar website. Access and features depend on the plan purchased and the platform used to subscribe.
How to cancel Simply Guitar
Cancel via App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions → find Simply Guitar → tap "Cancel Subscription".
- Do not rely on deleting the app - uninstalling does not cancel a subscription.
Cancel via Google Play (Android)
- Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select Simply Guitar → tap "Cancel subscription".
- Confirm cancellation in the flow; uninstalling the app will not stop billing.
Cancel via web (direct subscription)
- Log in at SimplyGuitar.com → open account sidebar → Manage My Subscription → Cancel.
- Cancelling from the web stops future charges but keeps access until the paid period ends.
Cancel for Credit Card or PayPal purchases
- Contact Simply Guitar support via in‑app chat or email at guitar@hellosimply.com to request cancellation.
- For PayPal preapproved payments: log in to PayPal → Profile → Pre‑approved payments → select JoyTunes (Simply by JoyTunes) → Cancel.
What happens when you cancel
Access after cancellation
Cancelling stops future billing but normally allows access to premium features until the end of the current paid billing period.
Access does not end instantly unless otherwise stated by the platform or merchant.
Account and data
Your account and progress are typically retained unless you explicitly request account deletion. This allows reactivation without losing progress.
If you want data removed, contact support and request account deletion; follow any additional verification steps they require.
Will I get a refund?
Refunds via app stores
- App Store (iOS): Refunds are handled by Apple. Request a refund through Apple's problem reports process; Simply Guitar cannot directly issue App Store refunds.
- Google Play: Google Play may allow a full refund if requested within approximately 30 days using Google’s refund flow.
Refunds for direct payments and web subscriptions
- Credit Card or PayPal (direct): Eligible for a full refund within 30 days if approved by Simply Guitar support; processing usually takes 5 - 10 business days.
- Web direct subscriptions: Terms state subscription fees are non‑refundable; cancellation stops future billing but does not guarantee a refund.
Exceptions and practical notes
- Digital content already delivered or used may limit refund rights under local law.
- Act quickly - platform rules and statutory cooling‑off periods affect refund eligibility.
Simply Guitar plans and pricing
Pricing summary
The App Store lists multiple in‑app purchase variants for South Africa. Exact durations (monthly/annual) are not always explicit in the store listing.
Below are the price points shown for South African customers in the in‑app purchases section.
Price table
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Full Access | R349.99 | Unspecified | Grants full access (store label) |
| Simply Guitar Premium | R2,099.99 | Unspecified | Premium access (store label) |
| Full Access (higher tier) | R3,149.99 | Unspecified | Higher‑tier full access |
| Full Access (lower tier) | R529.99 | Unspecified | Lower‑tier full access |
| Simply Guitar Premium (alt) | R2,599.99 | Unspecified | Premium variant (higher price) |
Your consumer rights in South Africa
Cooling‑off rights
Under South Africa’s Electronic Communications and Transactions Act (ECTA), consumers generally have the right to cancel digital service agreements within seven days of concluding the agreement.
If cancellation is valid, you may be entitled to a full refund within 30 days of cancellation under ECTA.
Limitations for digital content
Digital content or services that have already been delivered or accessed can be exempt from refunds under certain provisions of the Consumer Protection Act and ECTA.
If premium access was used or content consumed, refund entitlement may be limited by the law and by Simply Guitar’s terms.
Enforcement and escalation
- If Simply Guitar’s terms conflict with statutory rights, escalate to the National Consumer Commission or the Consumer Tribunal.
- Keep records of your purchase, cancellation and correspondence to support any escalation.
Customer experiences
Positive experiences
Many beginners report clear lesson structure, useful tuner tools and engaging song‑based practice that helped them learn basic chords and songs quickly.
Users also note responsive support and that the app can be a helpful practice aid in constrained or rural settings.
Negative experiences
Common issues reported include inconsistent chord/note recognition, progress‑tracking bugs and perceptions of high subscription cost relative to depth of content.
Some users report the app misreads notes or gives misleading tuner feedback, and that progress can plateau after initial lessons.
Documentation checklist
What to gather before contacting support
- Purchase receipt or invoice (App Store, Google Play, PayPal or card statement).
- The email address used for the Simply Guitar account and the date of purchase.
- Screenshots of subscription status in the app or store, and any error messages.
Additional useful documents
- Relevant in‑app chat logs or email correspondence with support.
- Bank or card statement lines showing the charge, and a short note describing the request (cancel or refund).
Common mistakes
Uninstalling the app only
Many users think deleting the app cancels billing. It does not; cancel in the App Store, Google Play or the website to stop charges.
Always check the subscription page in your store account to confirm cancellation.
Contacting the wrong provider
Requests made to the app developer when the purchase was processed by Apple or Google can delay or prevent refunds.
For App Store or Google Play purchases, use the platform refund processes in parallel with contacting developer support.
Comparative recap
Quick comparison overview
The table below summarises how to cancel, who handles refunds and access after cancellation for common purchase channels.
Use this to identify the correct route for your request quickly.
Comparison table
| Platform | How to cancel | Refund handled by | Access after cancel |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Subscriptions → Cancel Simply Guitar | Apple | Access until end of current billing period |
| Google Play (Android) | Google Play → Payments & subscriptions → Subscriptions → Cancel | Google Play | Access until end of current billing period |
| Web (SimplyGuitar.com) | Log in → Account sidebar → Manage My Subscription → Cancel | Simply Guitar (per terms) | Access until end of current paid period |
| Credit Card / PayPal (direct) | Contact support (in‑app chat or guitar@hellosimply.com) or cancel via PayPal preapproved payments | Simply Guitar (or PayPal for payment authorisation) | Access until end of current paid period, unless otherwise arranged |
After cancelling
What to check immediately
Confirm you received a cancellation confirmation email or in‑app message. Check your App Store or Google Play subscription list to ensure it no longer shows active billing.
Keep your confirmation and any case or ticket number from support for future reference.
If you need further help
- Contact Simply Guitar support via the app or by emailing guitar@hellosimply.com and include your purchase receipt and account email.
- If a refund is denied but you believe you have statutory rights, consider escalating to South African consumer protection bodies.
Address
Corporate headquarters
Simply (JoyTunes / Simply Guitar) corporate address listed in some company materials:
125 Menachem Begin Street, Sarona, Tel Aviv, 6701201, Israel.
Support contact
For cancellations, refunds or account requests contact support via in‑app chat or email: guitar@hellosimply.com.
If you need to send formal correspondence, use the corporate address above and request confirmation of receipt from support first.