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I hereby notify you of my decision to terminate the contract relating to the Simply Piano service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simply Piano: Easy Method
What is Simply Piano
Overview
Simply Piano is a subscription-based mobile app by JoyTunes that teaches piano through guided lessons, real-time feedback and song libraries.
The app is available on iOS and Android and offers in-app purchases for Premium access and other plans shown in the pricing section below.
How users sign up
Users sign up via the Apple App Store, Google Play, or directly in the app (credit card / PayPal) and may receive a trial period depending on the offer.
Billing and cancellation methods depend on where the subscription was purchased (App Store, Google Play, PayPal or direct).
How to cancel Simply Piano
Apple App Store (iOS / iPadOS)
- Open iPhone or iPad Settings → tap your name → Subscriptions → select Simply Piano → Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription; access continues until the end of the billing period.
- Official instructions: Simply Piano cancellation (iOS).
Google Play (Android)
- Open Google Play → Profile icon → Payments & Subscriptions → Subscriptions → Simply Piano → Cancel subscription.
- Uninstalling the app does not cancel the subscription; you'll retain access until the period ends.
- Official instructions: Simply Piano cancellation (Android).
Direct in-app (credit card) and PayPal
- Direct card via app (Android/in-app): Menu → Settings → My Account → Manage → Cancel Renewal.
- Direct card (iOS or Web): contact Simply Piano support via the app (Menu → Settings → Have a Question?) or email piano@hellosimply.com to request cancellation.
- PayPal: Log into PayPal → Pre‑approved payments → select JoyTunes or Simply by JoyTunes → Cancel.
What happens when you cancel
Access after cancellation
After cancelling, you typically keep access to Premium features until the end of the current billing period.
Access ends at the billing-cycle expiry; you will not be charged again if cancellation completes successfully.
Data and account status
Your account and progress data usually remain available on your device or account but may be restricted without an active subscription.
If you later resubscribe, previous progress is typically restored to the same account credentials.
Will I get a refund?
Refunds via app stores
App Store refunds must be requested from Apple via reportaproblem.apple.com and are handled by Apple.
Apple typically reviews requests within 24 - 48 hours and may accept requests within about 30 - 60 days of purchase. Refer to Apple for final decisions.
Source: Request a refund (Simply Piano).
Refunds via Google Play and direct purchases
- Google Play: use Google Play’s refund flow; full refunds are generally available within 30 days of purchase.
- Direct (credit card or PayPal): contact Simply Piano support in the app or email piano@hellosimply.com. Full refunds are typically allowed within 30 days and processing takes about 5 - 10 business days.
- Official guidance: Simply Piano refund policy.
Simply Piano plans and pricing
Current in-app prices (South Africa)
Below are prices shown in the South African App Store listing as provided in verified data.
Period labels are those displayed in the App Store and may be unclear for some entries.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| 12 months Premium (with trial) | R799.99 | Annual | Full premium access with trial |
| 12 months Premium (with trial) - variant | R999.99 | Annual | Full premium access with trial (pricing variant) |
| Individual Plan | R799.99 | Unclear | Full access for an individual |
| Full Access | R134.99 | Unclear | Full access, unspecified duration |
| Family Plan | R1,199.99 | Unclear | Family-wide full access |
| 12 months Premium (20% off) | R639.99 | Annual | Discounted annual premium plan |
| Full Access (variant) | R199.99 | Unclear | Full access, possibly different UI label |
| Full Access (duplicate) | R134.99 | Unclear | Full access duplicate |
Notes on pricing
These prices were observed in the South African App Store listing as of the August 2025 app version provided in verified data.
“Period” labels are not always clear in the store. Confirm the billing period at purchase before subscribing.
Your consumer rights in South Africa
Electronic transactions and cooling-off
Under the Electronic Communications and Transactions Act 2002, consumers have a 7-day cooling-off right for services from the date of agreement.
Consumers are entitled to a full refund within 30 days of cancellation under certain conditions.
Reference: ECTA cooling-off information.
Consumer Protection Act and e-commerce rules
- Under the Consumer Protection Act 68 of 2008, direct-marketing transactions carry a 5 business-day cooling-off period with a full refund due within 15 business days in applicable cases.
- If pre-contract information or a cooling-off notice is not provided for e-commerce transactions, consumers may cancel within 14 days of receiving services, with refunds due (minus direct costs).
- Useful summaries: Consumer rights overview, CGSO consumer rights.
Customer experiences
Positive feedback
Some users report responsive customer support and successful refunds when they forgot to cancel, indicating that support can be helpful in certain cases.
See user experience summaries: Positive and negative reports.
Common complaints
Common negative reports include unexpected charges after free trials and confusion over how to cancel, especially when uninstalling the app did not stop billing.
Other complaints mention unclear pricing and marketing that some users found misleading. Community reports: User reports.
Documentation checklist
What to gather before contacting support
- Order/receipt email or App Store / Google Play purchase record.
- Account email used for Simply Piano and method of payment (Apple ID, Google account, PayPal, card).
- Subscription start date and any trial start/end dates.
When submitting a refund or cancellation request
- Include a clear request (cancel subscription / request refund) and the reason for refund if applicable.
- Attach screenshots of receipts or subscription status where possible to speed up verification.
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling the app does not stop subscriptions. Many users assume removal equals cancellation and later receive unexpected charges.
Always cancel via the App Store, Google Play, PayPal or the in-app Manage/Cancellation flow depending on purchase method.
Not checking the purchase source
Confusion often arises because how you purchased determines how you must cancel and where to request refunds.
Check receipts or the store account (Apple ID / Google account / PayPal) to confirm the purchase channel before proceeding.
Comparative recap
Quick comparison table
| Method | How to cancel | Typical refund window | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → Cancel | Request from Apple via reportaproblem.apple.com; ~30 - 60 days considered | Apple handles refunds; uninstalling does not cancel subscription |
| Google Play (Android) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Cancel | Google Play refund flow; generally within 30 days | Uninstalling does not cancel subscription |
| Direct (credit card / in-app) | Menu → Settings → My Account → Manage → Cancel Renewal or contact support | Contact Simply Piano; full refunds typically within 30 days; processing 5 - 10 business days | Contact via app support or email piano@hellosimply.com |
| PayPal | PayPal → Pre‑approved payments → Cancel the JoyTunes agreement | Follow PayPal terms; contact Simply Piano for additional support | Cancel the pre-approved payment to stop future charges |
Key takeaways
- Cancel where you purchased (App Store, Google Play, PayPal or in-app) - uninstalling is not enough.
- For refunds, contact the store (Apple/Google) or Simply Piano support depending on purchase method.
After cancelling
Verify cancellation
Check your App Store / Google Play / PayPal subscription list to confirm the subscription status shows “Cancelled” or has an end date.
Keep any confirmation emails or screenshots as proof of cancellation.
Helpful official links
- How to request a refund or contact support: Simply Piano refund & support.
- Cancellation instructions and details: Simply Piano cancellation guide.
- South African consumer rights reference: ECTA cooling-off, Consumer rights summary, CGSO your rights.
Address
Corporate address
Simply Piano (JoyTunes Ltd)
22 Isserles Street, 6701519 Tel Aviv‑Jaffa, Israel
Support contact
Support via the app: Menu → Settings → Have a Question? or email: piano@hellosimply.com
When contacting support include purchase receipts, account email and the subscription method to speed up resolution.