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Cancel SIRIUSXM
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Siriusxm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Siriusxm: Easy Method
What is Siriusxm
Service overview
Siriusxm is a subscription-based audio service that provides music, news, sports and talk channels via apps, online streaming and satellite where available.
Subscribers access content on mobile devices, smart TVs, computers and compatible radios through different billing channels (App stores, Google Play, or direct billing).
Where it applies in South Africa
Siriusxm is primarily a U.S.-based service but can be used in South Africa where the app and web streaming are available.
Billing and cancellation steps depend on how you subscribed (Apple, Google, or directly with Siriusxm), not on your country of use.
How to cancel Siriusxm
Cancel if you subscribed via App Store (iOS)
- Open Settings on your iOS device and tap your Apple ID, then Subscriptions.
- Find the Siriusxm subscription and select Cancel. Uninstalling the app does not cancel the subscription.
- Cancel more than 24 hours before renewal to avoid being charged for the next period.
Cancel if you subscribed via Google Play (Android)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Siriusxm and tap Cancel subscription. Uninstalling the app does not cancel it.
- Cancel at least 24 hours before the next renewal to prevent another charge.
Cancel if billed directly by Siriusxm (web, phone, mail)
- Log into your Online Account Center and use the Subscriptions tab to cancel.
- Alternatively, call Siriusxm listener care at 866‑635‑8641 to request cancellation.
- If you bought App-Only streaming from siriusxm.com, sign in at siriusxm.com/myaccount and follow the cancellation prompts.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewals but typically lets you use the service until the end of the current paid period.
Access length depends on the billing cycle and the date your subscription was paid through.
Account and data handling
Your account and listening history generally remain associated with your account; cancelling does not always delete your profile or saved stations.
If you later re-subscribe, your previous settings may be restored depending on Siriusxm policies and your account status.
Will I get a refund?
Standard refund policy (audio subscriptions)
Effective from March 15, 2024, audio subscriptions are generally non-refundable; cancellations stop future renewals but do not automatically refund unused time.
Exceptions exist only in limited “grace period” conditions described below.
Grace periods and hardware returns
- Monthly plans: prorated refunds may be available if cancelled within 7 days of the initial purchase.
- Quarterly/annual or non-monthly plans: prorated refunds may be available if cancelled within 30 days of initial purchase or of a renewal charge.
- Radios and accessories bought from the Siriusxm Shop can be returned within 30 days for refund or exchange; an $8 return-shipping fee may be deducted if using a provided UPS label.
- Refund processing for returned hardware can take up to two billing cycles after the item is received.
Siriusxm plans and pricing
Pricing availability
No verified South African ZAR prices for Siriusxm were found. Official U.S. prices exist in USD but may not apply in South Africa.
To get accurate local pricing, check your App Store / Play Store region or contact Siriusxm support for billing-region details.
Sample plan listing (contact for local pricing)
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| App-Only (streaming) | 月額 | Contact for pricing |
| All Access (stream + satellite where available) | 月額 | Contact for pricing |
| Annual / Multi-month options | 年間 | Contact for pricing |
Your consumer rights in South Africa
Local consumer protection overview
South African consumers are protected by national consumer laws such as the Consumer Protection Act and can seek help from the National Consumer Commission for unfair or deceptive practices.
If you believe a business has acted unfairly, you can lodge complaints with local consumer protection agencies or seek alternative dispute resolution services.
How international rulings affect you
A U.S. court ruling found Siriusxm’s cancellation process violated U.S. law (ROSCA) and may prompt broader changes, but that ruling applies to the U.S. and not directly to South Africa.
Nevertheless, similar principles (ease of cancellation, transparent billing) are relevant; keep records and escalate locally if you face unreasonable obstacles.
Customer experiences
Common negative themes
Many users report difficulty cancelling due to cumbersome processes, required phone calls, or retention pitches during cancellation attempts.
Other frequent complaints include unexpected price increases, refund problems, and poor customer service responsiveness.
Balanced view
Some subscribers are satisfied with content and streaming quality, but overall feedback indicates variability in billing and support experiences.
Documenting your cancellation attempts and confirmations can help if you later need to dispute charges.
Documentation checklist
What to have ready before cancelling
- Account email or username and the device used to subscribe (iOS, Android, web).
- Order or transaction date and the last four digits of the payment method if available.
- Screenshots of subscription entries, renewal charge receipts and any on-screen cancellation confirmations.
- Relevant correspondence (emails, chat transcripts) and your preferred contact phone number.
If you need to escalate
- Keep call reference numbers and agent names when speaking to support.
- Note dates and times of calls and try to obtain written confirmation (email) of cancellation or refund decisions.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels their subscription; it does not. Subscriptions billed through Apple or Google remain active until cancelled via those stores.
Missing the cancellation window and billing source confusion
Failing to cancel more than 24 hours before renewal often results in an unwanted charge. Check whether your subscription is billed by Apple, Google or directly by Siriusxm.
Expect retention offers and remain firm if you want to cancel; ask for written confirmation before ending the call or chat.
Comparative recap
Quick side-by-side comparison
| Method | Where to cancel | Cancel before renewal? | Refund likely? |
|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions in iOS Settings | Yes - cancel >24 hours before renewal | Unlikely except during short grace window from initial purchase |
| Google Play (Android) | Google Play Subscriptions | Yes - cancel >24 hours before renewal | Unlikely except during short grace window from initial purchase |
| Web / Direct-billed | Online Account Center (Subscriptions) or call 866‑635‑8641 | Depends on billing date - cancel before next charge | Generally no, but prorated refund rules may apply within grace periods |
| Streaming purchased at siriusxm.com | Sign in at siriusxm.com/myaccount and follow cancellation | Yes - before renewal to avoid new charge | Generally no, except during specified grace periods |
After cancelling
Immediate steps to take
Save any cancellation confirmation numbers, emails, or screenshots until your next billing cycle has passed and no further charges appear.
Check your bank or card statement for any unexpected charges and note dates and amounts for dispute purposes.
If you have issues after cancelling
If charges continue, contact your payment provider to dispute recurring charges and provide evidence of cancellation.
If you believe you were treated unfairly, file a complaint with South African consumer protection authorities or the National Consumer Commission.
Address
Mailing address for Sirius XM Care
Sirius XM Care, PO Box 33174, Detroit, MI 48232.
Notes about contacting support
Phone support (U.S.): 866‑635‑8641 can be used for account and cancellation assistance if your account is billed directly by Siriusxm.
Keep in mind local time differences and that support processes may vary by billing region and method of subscription.