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Cancel STARMUSE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Starmuse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Starmuse: Step-by-Step Guide
What is Starmuse
Service overview
Starmuse is a subscription-based music streaming service that offers a library of songs, playlists and curated radio-style stations.
The service focuses on music discovery, personalized recommendations and on-demand listening across genres.
Where it is used
Starmuse is available to subscribers who sign up through the provider's website or apps and pay a recurring fee.
Details about regional availability and exact features may vary by country and platform.
How to cancel Starmuse
Cancel via account settings
- Sign in to your Starmuse account on the website or app.
- Open Account or Subscription settings and look for a Cancel or Manage Subscription option.
- Follow the on-screen steps to confirm cancellation and save any confirmation number or screenshot.
Cancel via support or email
- If no cancel button is visible, contact customer support through the service's help channel or support email.
- Provide your account details, subscription ID and a clear request to cancel future renewals.
- Request written confirmation of cancellation and keep the response for your records.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access until the end of the current paid billing period.
Access to premium features usually ends when the paid period expires; downloaded offline content may become unavailable.
Renewals and data retention
Automatic renewals should stop after cancellation, but check confirmation to ensure no further charges occur.
Account data such as playlists and preferences may be retained; review the service's data-retention policy if you plan to delete your account.
Will I get a refund?
General refund approach
Refund eligibility depends on the provider's terms and how the subscription was purchased (direct, app store, or third party).
Many streaming services do not pro‑rata refunds for partial periods, but exceptions exist for billing errors or unauthorized charges.
Exceptions and steps to request a refund
- If you were charged after cancelling or there was an error, contact support immediately and request a refund.
- If purchased through an app store, you may need to request a refund via the app store's purchase support process.
- Keep receipts, billing statements and correspondence to support your refund claim.
Starmuse plans and pricing
Pricing availability
No publicly available pricing information for Starmuse in South Africa (ZAR) was found in verified sources for 2024/2025.
If you need exact costs, contact Starmuse customer support or check the account billing area for up-to-date pricing.
Contact for pricing
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| Individual | 月額 / 年間 | Contact for pricing |
| Family / Duo | 月額 / 年間 | Contact for pricing |
| Student | 月額 / 年間 | Contact for pricing |
Your consumer rights in South Africa
Key laws that may apply
South African consumers are protected by national legislation such as the Consumer Protection Act and related statutes covering fair business practices.
Electronic transactions may also be governed by the Electronic Communications and Transactions Act where applicable.
Practical rights and remedies
- You have the right to clear pricing and terms before purchase; keep written copies of terms and receipts.
- If a service is faulty, misrepresented or billed incorrectly you can seek redress through the provider and, if unresolved, lodge a complaint with the National Consumer Commission or consumer protection bodies.
- For unauthorized charges, contact your bank or payment provider to dispute the charge and consider blocking future payments.
Customer experiences
Common positive feedback
Users often praise streaming services for large music catalogues, personalized playlists and ease of discovering new music.
When functioning well, curated stations and algorithmic recommendations are frequently highlighted.
Common issues reported
Typical complaints across music streaming services include difficulty locating cancellation controls and confusion about automatic renewals.
Billing disputes, unexpected charges and problems exporting playlists are other common frustrations reported by subscribers.
Documentation checklist
Essential items to gather
- Account email and username associated with the subscription.
- Subscription ID, transaction receipts or billing statements showing charges.
- Screenshots of account/subscription settings and any error messages.
Optional but helpful items
- Correspondence with customer support, dates and reference numbers.
- Payment method details (last four digits of card, payment platform) for disputes.
- Copies of terms of service or subscription confirmation emails.
Common mistakes
Assuming cancellation is automatic
Many users assume deleting the app cancels the subscription; uninstalling does not stop recurring payments in most cases.
Always cancel subscriptions through the account's subscription settings or your app store/billing platform.
Not keeping proof of cancellation
Failing to save confirmation of cancellation can make it harder to dispute post-cancellation charges.
Always request and keep written confirmation or take a screenshot showing the cancellation completion.
Comparative recap
At-a-glance comparison
| Feature | Starmuse | Typical competitor |
|---|---|---|
| Subscription periods (例) | 月額 / 年間 | 月額 / 年間 |
| Cancellation method | Account settings or support | Account settings or app store |
| Refunds | Depends on terms; contact support | Varies by provider and purchase channel |
After cancelling
Immediate next steps
- Confirm the cancellation email or confirmation number and store it with your records.
- Check your next bank or card statement to ensure no further charges post-cancellation.
Longer-term actions
- Export or back up playlists and favorites before access ends if you may return later.
- If you have disputes, escalate to your payment provider or the National Consumer Commission if necessary.
Address
Cancellation correspondence address
InteraXon Inc., 22 St. Clair Avenue East, Suite 200, Toronto, ON M4T 2S3, Canada.
Use this address for formal notices where a physical mailing address is required by the provider.
Tips for sending postal notices
When sending postal cancellation requests, include account details, a clear cancellation request and contact information.
Send registered or tracked mail and keep proof of posting to support any future disputes.