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Cancellation service #1 in Singapore
Cancellation Wave: Easy Method
What is Wave
Overview
Wave is a set of subscription services for small businesses, including Wave PRO features and Wave Advisors (bookkeeping and coaching).
The service includes web subscriptions and mobile app subscriptions distributed through iOS (App Store) and Android (Google Play).
Key components
Primary paid offerings covered here are Wave PRO (receipt scanning and Pro features) and Wave Advisors services (Bookkeeping and Coaching).
Pricing is USD-based and presented here in Singapore dollars using the verified conversion data.
How to cancel Wave
Cancel a web subscription
- Sign in at waveapps.com.
- Go to Business Settings → Manage Subscriptions → Cancel Subscription.
- Subscription remains active until the end of the current billing period.
- To request a refund for web subscriptions, contact Wave Support via the Mave chatbot as instructed in Wave's paid subscription terms.
Cancel mobile and Wave Advisors subscriptions
- iOS (App Store): Cancel through iOS Settings → Manage Subscription via the App Store. Refunds follow Apple policies.
- Android (Google Play): Cancel via Google Play Store subscription management. Refunds follow Google Play policies.
- Wave Advisors - Bookkeeping/Coaching: Email [email protected] to request cancellation; follow the specific notice and refund rules below.
What happens when you cancel
Access and feature changes
For subscriptions canceled on the web, access remains until the end of the billing period you paid for.
For mobile-store cancellations, access typically ends according to the store's subscription cycle and account settings.
Service end timing and final billing
Wave Advisors - Bookkeeping ends at the end of the calendar month in which Wave receives your cancellation notice.
Coaching cancellations are handled under the specified refund window (see refund section); billing stops according to those rules.
Will I get a refund?
Web subscription refund policy
Refunds for web subscriptions are subject to Wave’s Paid Subscription Terms.
To request a refund for a web subscription you must contact Wave Support (via the Mave chatbot) as indicated in Wave’s help materials.
Platform and Wave Advisors refund rules
- App Store / Google Play purchases: refunds are handled by Apple or Google according to their platform policies.
- Wave Advisors - Bookkeeping: pro‑rata refunds for unused months are available, but the first month is non‑refundable; cancellation must be emailed to [email protected].
- Wave Advisors - Coaching: within 60 days of payment you may receive a full refund less the value of services already rendered; after 60 days, no refund is provided.
Wave plans and pricing
Pricing summary
Prices below are the verified Singapore-dollar equivalents derived from Wave’s USD pricing and conversion data.
Local App Store pricing may differ; these figures reflect the verified conversion used in the data source.
| Plan | Price | Period | Features |
|---|---|---|---|
| Wave PRO (Monthly) | S$11.36 | Monthly | Unlimited business card scans; full features per Wave PRO |
| Wave PRO (Annual) | S$8.84 | Monthly (billed annually) | Same as monthly, lower effective monthly rate when billed annually |
Your consumer rights in Singapore
General position
Singapore does not provide an automatic 14‑day cooling‑off right for online subscription purchases like the EU/UK model.
Refunds and cancellation rights for Wave services in Singapore are governed by Wave’s terms and the policies of the platform (Apple/Google) where you purchased.
Practical implications
- Do not assume an automatic statutory 14‑day refund right applies; check Wave’s published terms and the app store policy that applies to your purchase.
- Keep copies of receipts and cancellation confirmations to support any refund claims under Wave’s terms or platform rules.
Customer experiences
Positive feedback
Many small businesses and reviewers praise Wave for being free or affordable and for its easy invoicing and intuitive accounting interface.
Users often highlight value for money and straightforward receipt scanning and bookkeeping features.
Negative feedback
Common complaints include problems with the payroll function, such as missed payments and tax issues, and delays during payroll provider migration.
Customer support responsiveness and resolution times are reported to vary; some users describe slow or unresolved support tickets.
Documentation checklist
What to gather before you cancel
- Account email and business name used on your Wave account.
- Subscription ID or plan name (Wave PRO monthly/annual) and billing date.
- Proof of payment (receipt or bank card statement showing the charge).
Extra items for Wave Advisors and platform purchases
- For Wave Advisors: contract details, start date, recent invoices, and the email you will use to contact [email protected].
- For App Store/Google Play purchases: your Apple ID or Google account details and the app store receipt.
Common mistakes
Expecting immediate refunds for web cancellations
Canceling a web subscription does not automatically trigger a refund; refunds require support review and are subject to Wave’s Paid Subscription Terms.
Always contact Wave Support (via Mave) if you want to request a refund for a web purchase.
Confusing cancellation route for mobile purchases
Many users try to cancel mobile subscriptions from within the Wave app; iOS and Android subscriptions must be canceled through the App Store or Google Play respectively.
Assuming Wave can refund an App Store or Google Play charge directly will likely delay resolution; follow the platform refund process.
Comparative recap
Quick comparison
The table below summarizes cancellation channels, refund responsibility, and typical end timing for each method.
| Channel | How to cancel | Who handles refunds | When service ends |
|---|---|---|---|
| Web | waveapps.com → Business Settings → Manage Subscriptions → Cancel Subscription | Wave Support (refunds via Support / Mave; subject to Wave terms) | End of current billing period |
| iOS (App Store) | Cancel through iOS Settings → Manage Subscription | Apple (App Store refund policies) | According to App Store subscription cycle |
| Android (Google Play) | Cancel via Google Play Store subscription management | Google Play (refund policies) | According to Google Play subscription cycle |
| Wave Advisors - Bookkeeping | Email [email protected] | Wave Advisors (pro‑rata refund rules, first month non‑refundable) | End of calendar month when notice received |
| Wave Advisors - Coaching | Email [email protected] within 60 days | Wave Advisors (refund within 60 days less value of services rendered) | Per coaching terms and refund outcome |
After cancelling
Follow-up actions
- Save any cancellation confirmation emails and screenshots of the cancellation page for your records.
- If you requested a refund, monitor your support conversation and payment method for refund processing updates.
Helpful links
For official information about plans, pricing, and subscription handling, see Wave’s support page:
Wave - Plans & Pricing (official help)
For the exchange rate used in the verified pricing conversions, see:
Address
Primary contact location
CT Hub 2, 114 Lavender Street #05-51, Singapore 338729.
Support email
For Wave Advisors cancellations: [email protected].
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.