Cancellation Yousician: Easy Method

What is Yousician

Service overview

Yousician is an interactive music-learning app that teaches guitar, piano, bass and ukulele with real-time feedback.

The app provides structured lessons, practice exercises and a large song library for self-paced learning.

How users access it

Access is via mobile apps (iOS/Android) or through the Yousician web platform at yousician.com.

Subscriptions are billed through Apple, Google Play or directly via Yousician web depending on how you signed up.

How to cancel Yousician

Cancel if you subscribed via Apple (App Store)

• Open Settings on your Apple device, tap your name then Subscriptions and find Yousician to cancel.
• Alternatively cancel through iTunes or the Mac App Store subscription settings.
• Official instructions: Yousician cancellation (Apple).

Cancel if you subscribed via Google Play or Yousician web

• For Google Play: open Google Play > Menu > Subscriptions or cancel on the web via Google Play subscriptions.
• For web subscriptions: log in at yousician.com, go to Payment Method or Membership and select “Cancel subscription”.
• Official instructions: Yousician cancellation (Google / Web).

Important notes when cancelling

• Uninstalling the app or deleting your Yousician account does NOT cancel an active subscription.
• Follow the platform-specific cancellation steps above to stop future billing.

What happens when you cancel

Access after cancellation

Your paid access typically continues until the end of the current billing period even after cancellation.

After the period ends, you will lose access to paid features unless you re-subscribe.

Billing and renewal

Auto-renewal will stop after you cancel, so you are not billed again for subsequent periods.

If you cancel incorrectly (for example, only uninstalling), charges may continue; follow documented steps instead.

Data and account status

Canceling a subscription does not necessarily delete your Yousician account or progress data.

If you want full account deletion, follow account settings separately; this is different from subscription cancellation.

Will I get a refund?

Refunds for web-billed subscriptions

Web subscriptions have a 14-day cooling-off period for a full refund if you have NOT accessed the paid content.

See Yousician Terms for this Cooling-off Period: Terms of Service.

Refunds for Apple and Google billing

• If billed by Apple, request refunds via Apple’s "Report a Problem" or Apple Support; Yousician cannot issue Apple refunds.
• If billed by Google Play, request a refund via Google Play within 48 hours. If 48 hours - 14 days, contact Yousician Support for help.
• Official refund policy: Yousician refund policy.

General refund limits

Except for the specified cooling-off and platform exceptions, payments are final and non-refundable under the Terms of Service.

Document any refund requests and keep receipts for disputes or follow-up.

Yousician plans and pricing

Pricing overview

The following prices were listed in the South African iOS App Store in 2025 and may vary by platform.

Use these as a reference and check your platform for current pricing before cancelling.

Plan table

Your consumer rights in South Africa

Cooling-off and refunds

Under South African law, some agreements have a 7-day cooling-off period, but digital content refunds depend on access.

Yousician’s 14-day refund for unused web content is more generous than the statutory minimum and consumer-friendly in South Africa.

Auto-renewal and disclosure

South African consumers must be clearly informed of auto-renewal terms and able to withdraw consent.

If auto-renewal was not clearly disclosed, this may conflict with local consumer protection requirements.

If you are charged after cancelling

• Document your cancellation attempt (screenshots, confirmation emails).
• Contact your bank for a chargeback or lodge a complaint with the National Consumer Commission if necessary.

Customer experiences

Positive feedback

Many users praise Yousician’s structured lessons, large song library and user-friendly interface.

Some reviewers note quick, helpful customer support and successful refunds for clear mistakes.

Negative feedback

Common complaints include unexpected auto-renewal charges and difficulties obtaining refunds after trial cancellations.

Other issues cited are technical problems with sound recognition, repetitive lessons and occasional content removal.

Documentation checklist

What to gather before you cancel

• Account email and username used for Yousician.
• Receipts or payment confirmations showing billing platform and charge dates.
• Screenshots of subscription settings or cancellation confirmations.

What to keep after cancelling

• Confirmation of cancellation (email or screenshot).
• Any refund correspondence or case/reference numbers.
• Records of attempts to cancel if charged after cancellation.

Common mistakes

Uninstalling instead of cancelling

A frequent error is simply deleting the app. This does not stop auto-renewal and will lead to continued charges.

Always cancel via the App Store, Google Play or Yousician web subscription controls as applicable.

Assuming trial cancellation is automatic

Some users cancel late in a free trial or via the wrong platform and still get charged for the first period.

Confirm the cancellation method and check for confirmation to avoid unexpected billing.

Comparative recap

Quick comparison

Bottom line

Cancel via the platform you used to subscribe to avoid continued billing.

For refunds, follow the platform-specific routes and Yousician’s web refund rules when applicable.

After cancelling

Check access and confirmations

Verify you received a cancellation confirmation and that access ends when expected.

Keep evidence of cancellation in case of future billing disputes.

Helpful links and support

How to cancel (official): Yousician cancellation guide.

Refund policy and steps: Yousician refund policy.

Address

Official postal address

Yousician Ltd., Siltasaarenkatu 16, 00530 Helsinki, Finland.

Use this address for formal correspondence or posted notices if required by your dispute or jurisdiction.

Where to get more help

For account-specific assistance, contact Yousician Support through the help centre on yousician.com.

Retain all correspondence and transaction evidence if you need to escalate a dispute with your bank or consumer authorities.