Cancellation Highlights: Easy Method

What is Highlights

Overview

Highlights is a children’s magazine and digital service offering stories, puzzles and activity templates aimed at children aged 6 - 12.

The service is available by subscription through app stores and the Highlights website and includes weekly, monthly and yearly plans as well as one‑time purchases for cover packs and premium unlocks.

How subscriptions work

Subscriptions auto‑renew by default and are managed through the platform where you purchased them (Apple App Store, Google Play) or directly on the Highlights website.

Free trials are available but any unused trial time is forfeited once you purchase a paid subscription.

How to cancel Highlights

Apple App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name (Apple ID).
• Go to Subscriptions, find Highlights, and select Cancel Subscription.
• Cancel at least 24 hours before the end of the current billing period to prevent automatic renewal.

Google Play

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Find Highlights and tap Cancel subscription.
• Ensure cancellation happens at least 24 hours before the period end to avoid renewal.

Web (Highlights website)

• Sign in at the Highlights website and go to your account or subscription settings.
• Select the active subscription and choose Cancel or Turn off auto‑renew.
• Cancel before the subscription period ends to stop the next charge.

What happens when you cancel

Access after cancellation

After cancelling, you retain access to Highlights for the remainder of the paid billing period.

Access ends when the current period finishes; there is no immediate cut‑off unless otherwise stated by the platform.

Renewal and auto‑renew

Subscriptions will not renew after a successful cancellation but only if cancellation occurs before the 24‑hour auto‑renew deadline.

If you do not cancel in time, the subscription will renew and the next period will be billed automatically.

Data and account

Your account and profile data are generally retained unless you request deletion through the service or platform.

Contact Highlights support (or manage through your platform account) if you require account deletion or data export.

Will I get a refund?

Standard refund policy

Paid subscription fees are non‑refundable as a rule; Highlights does not offer a standard 14‑day refund policy for subscriptions.

This means refunds are not provided simply because you changed your mind after purchase.

Exceptions and legal rights

• Refunds may be provided if required by applicable law (for example, statutory cooling‑off rights under South African law).
• If you believe a refund is due for legal reasons, contact Highlights with your purchase details and reason for the request.

Free trial notes

Any unused portion of a free trial is forfeited when you convert to a paid subscription; you will not be credited for remaining trial time.

This forfeiture is consistent across app store and web purchases.

Highlights plans and pricing

Available plans

The following prices reflect in‑app offerings on the South African App Store and other platforms as listed by Highlights.

Some offers are periodic subscriptions; others are one‑time purchases where the period is not specified.

Your consumer rights in South Africa

Cooling‑off and digital content

South African consumer law may provide a short cooling‑off period for online purchases of digital content in certain circumstances.

However, if you have already started using the service - by activating a free trial or downloading content - the right to cancel and obtain a refund can be limited.

Statutory protections

The Consumer Protection Act and related regulations can create additional rights beyond the supplier’s stated policy.

If you believe your statutory rights apply, raise the issue with Highlights support and reference the applicable law.

How to invoke rights

• Keep receipts, dates and platform details to support any legal claim.
• If necessary, seek advice from a local consumer protection office or legal adviser about statutory remedies.

Customer experiences

Positive feedback

Many users report that cancellation is straightforward when managed through the appropriate app store account or the website.

Users also note that Highlights’ subscription terms are clearly stated, making expectations around renewals and refunds transparent.

Negative feedback

Criticisms focus on the lack of a standard refund window and the forfeiture of unused free‑trial time upon purchase.

Broader platform reviews sometimes indicate general frustration when subscriptions must be cancelled through app stores rather than directly, though these are platform issues rather than Highlights‑specific faults.

Takeaway

Overall, experiences vary by user and by platform; following the correct cancellation steps is the most common factor in a smooth outcome.

Preserve receipts and cancellation confirmations to avoid disputes about billing.

Documentation checklist

What to prepare before contacting support

• Account email or username used for the Highlights subscription.
• Purchase receipt or order confirmation showing date, price and platform.
• Name of the platform used (Apple App Store, Google Play, or Web).

Extra evidence

• Screenshots of the subscription page, billing history, or auto‑renew settings.
• Any correspondence with app stores or payment providers about the charge.
• A clear statement of the remedy you seek (cancellation confirmation, refund request, data deletion).

Common mistakes

Missing the 24‑hour deadline

Many users assume cancellation on the billing day is enough; however you must cancel at least 24 hours before period end to prevent renewal.

Always check the billing date and allow time for the platform cancellation to register.

Using the wrong cancellation route

Attempting to cancel a store subscription through the website (or vice versa) can fail - always cancel via the platform you used to subscribe.

For Apple purchases use your Apple ID subscriptions; for Google purchases use Google Play; for web purchases use the Highlights account page.

Expecting automatic refunds

Assuming you will receive a refund after cancellation is a common error - paid fees are non‑refundable except where law requires otherwise.

If you need a refund for legal reasons, prepare documentation and state the legal basis when you contact support.

Comparative recap

At‑a‑glance comparison

After cancelling

What to check immediately

Save any cancellation confirmation emails or screenshots showing your subscription status changed to “cancelled” or “will not renew.”

Verify that you still have access for the remainder of the paid period and note the end date.

Where to get more information

For full terms, renewal and refund details refer to Highlights’ official Terms of Service:

Highlights Terms of Service

Address

Postal / physical address

1239 Francis Baard Street, Hatfield, Pretoria, South Africa, 0001

Use this address for formal correspondence where required.

Contact notes

If you need to escalate a complaint, include your account details, receipts and a clear timeline of events in your correspondence.

Keep copies of all messages and responses for any consumer protection claims.