Cancellation The Times: Easy Method

What is The Times

Overview

The Times is a subscription-based news publication offering national and international coverage, analysis, and features. In South Africa it is commonly accessed via digital services tied to TimesLIVE and bundled Sunday Times products.

Scope for South African readers

South African readers access content through direct web accounts, mobile app store subscriptions, or bundled Sunday Times digital/print plans. Billing and cancellation rules differ by purchase channel.

How to cancel The Times

Cancel via Web / Direct (TimesLIVE account)

• Sign in to your TimesLIVE account on the TimesLIVE website.
• Go to Account or Subscription settings and follow the Cancel subscription steps.
• If you cannot cancel online, contact customer service for assistance.

Cancel via mobile app stores

• iOS: Open Apple Subscriptions (Settings > your name > Subscriptions) and cancel The Times subscription at least 24 hours before renewal.
• Android: Open Google Play > Subscriptions > select The Times and follow the prompts to cancel before the renewal date.
• Note: Apple and Google manage billing; TimesLIVE cannot cancel app-store subscriptions for you.

What happens when you cancel

Access after cancellation

Cancellations typically remain effective at the end of the current billing period. You keep access until that period ends.

Renewal and account data

Auto-renewal stops after cancellation takes effect. Your account data may be retained per the publisher's privacy policy and can be queried via customer support.

Will I get a refund?

Standard monthly subscriptions

Monthly subscriptions do not receive refunds for the current billing cycle. You retain access until the period ends; no prorated cash refunds are provided.

Longer-term and discretionary refunds

• Six- and 12-month subscriptions: refundable (minus portion already fulfilled) if cancelled within the first seven days.
• Discretionary refunds: may be issued for duplicate payments, billing errors, affordability issues, delivery/service complaints, illness or death, subject to documentation and publisher review.

The Times plans and pricing

Available plans (summary)

Below are commonly published prices for print and digital options associated with The Times / Sunday Times bundles and TimesLIVE access in South Africa.

Price table

Your consumer rights in South Africa

Cooling-off and refunds under ECTA

Under the Electronic Communications and Transactions Act (ECTA), consumers generally have a 7-day cooling-off right to cancel certain online services and receive a full refund where payment was taken upfront.

For details on consumer protections, consult South African consumer law summaries.

How TimesLIVE terms compare

• TimesLIVE’s public terms do not broadly offer 14‑day cooling‑off refunds and generally waive prorated cash refunds for monthly plans.
• A short refund window (first seven days) applies only to some longer subscriptions (six- and 12‑month plans) per the publisher’s policy.

Customer experiences

Positive feedback

Many sources regard TimesLIVE and related brands as reputable, secure news providers with comprehensive coverage. Independent assessments score the site highly for safety and trust.

Negative feedback and limitations

User-submitted reviews on major aggregators are limited, so detailed consumer feedback can be sparse. Some review platforms have general reliability concerns.

Documentation checklist

What to prepare before contacting support

• Account email address and username used for the subscription.
• Order or subscription reference number (from confirmation email or receipt).
• Payment method details and date of charge (for refund or duplicate-payment queries).

Documents for refund or special cases

• Proof of payment (bank or card statement showing the transaction).
• Medical or death certificates for compassion-based requests (if applicable).
• Any correspondence with the publisher or app-store receipts.

Common mistakes

Missing the cancellation window

Many subscribers expect immediate refunds but forget that cancellations generally take effect at the end of the billing period. Cancel at least 24 hours before renewal for app-store subscriptions.

Trying to cancel the wrong way

Attempting to cancel an App Store or Google Play subscription via TimesLIVE support will often fail because Apple and Google manage billing. Use the platform where you purchased the subscription.

Comparative recap

Quick comparison overview

The table below compares the main purchase channels, how to cancel, and typical refund outcomes.

Comparison table

After cancelling

Next steps

Keep your cancellation confirmation and check that auto-renewal is disabled in your account or app-store subscription list.

Helpful links

• South African consumer rights overview (BusinessTech)
• Site reputation and safety assessment (Scam Detector)

Address

Publisher contact address

The Times Customer Support - Subscription

1 London Bridge Street

Location details

London SE1 9GF

United Kingdom