Cancellation Iq Academy: Step-by-Step Guide

What is Iq Academy

Overview

Iq Academy is an online education provider offering short courses and formal NQF Level 5 qualifications in South Africa. It operates on subscription and payment-plan models with a mix of short courses and higher certificates.

Offerings

Courses include short courses (3 - 6 months) and Higher Certificate programmes (1 - 2 years), with interest-free monthly payment options and no upfront deposit for many plans. Pricing and plans vary by course level and duration.

How to cancel Iq Academy

Primary cancellation method

Cancellation must be given in writing, for example by email, to Iq Academy with a minimum 30 days' prior notice. The subscription fee for the month in which cancellation is processed remains payable.

Step-by-step cancellation steps

• Prepare a written cancellation request (email preferred) including your full name, account details, course name and date of birth.
• Send the written notice to the account contact or email address you have used for your enrolment.
• Keep a copy of your sent message and any automated or manual reply from Iq Academy as proof of request.
• Allow 30 days from the date they receive your written notice; the monthly fee for that month will still be charged.
• If you subscribed via the App Store or Google Play, follow their in-app subscription cancellation processes and their refund rules where applicable.

What happens when you cancel

Access and service termination

Access to course content will continue until the end of the paid month in which the cancellation is processed. After that period, access is terminated.

Renewal and billing

Recurring billing stops after the 30-day notice period ends, but the subscription fee for the month of cancellation remains payable and is not prorated. Keep monitoring your payment method for final charges.

Data and records

Your account data and progress may be retained according to Iq Academy's data retention policies. Retain copies of communications and receipts in case you need to request any account or billing records later.

Will I get a refund?

Standard refund policy

Monthly subscription fees are non-refundable for partial use. The Terms & Conditions state that there are no refunds for part-month usage.

Exceptions and third-party purchases

• If you subscribed through the App Store or Google Play, refunds and cancellations are handled under their respective policies and are not covered by Iq Academy's South African Terms.
• If you believe an error or unauthorised charge occurred, collect evidence and contact your payment provider to discuss chargeback options.

Iq Academy plans and pricing

Pricing overview

The following table summarises published monthly payment-plan prices and total course-fee ranges from iQ Academy (South Africa) materials.

Verified course pricing

Your consumer rights in South Africa

Practical rights and steps

The iQ Academy Terms do not indicate a statutory 14-day cooling-off right or pro-rata refunds for part-month use. Consumers should carefully review terms before subscribing.

Dispute and escalation options

• If you cannot resolve a billing dispute with iQ Academy, consider contacting your bank or card issuer to discuss a chargeback for unauthorised or unclear recurring charges.
• Consumers may also escalate unresolved complaints to South African consumer protection bodies or the National Consumer Commission if needed.

Customer experiences

Positive feedback

Some users praised elements such as untimed quizzes that help reduce rushed answers and aid learning, highlighting specific course features that supported study.

Negative feedback and common issues

• Multiple reviewers reported unexpected or "hidden" subscription charges after a small initial fee.
• Many users described difficulty cancelling (broken cancel buttons, ongoing recurring charges, poor or delayed support responses).
• Some reported dissatisfaction with course quality and difficulty obtaining refunds or responsive support.

Documentation checklist

What to prepare before cancelling

• Subscription confirmation (email or invoice showing plan and start date).
• Proof of payment (bank statement, card statement, receipts).
• Account username, email address used to register, and course name.

What to keep after you cancel

• Copy of your written cancellation request and any reply from iQ Academy.
• Final billing statement showing the last charge and the date of service termination.
• Any screenshots of subscription status, cancellation buttons, or error messages.

Common mistakes

Assuming cancellation is immediate

Many users assume cancelling stops charges immediately. With Iq Academy you must provide 30 days' written notice and the monthly fee for the cancellation month remains payable.

Using the wrong cancellation route

Subscribing via App Store or Google Play requires cancellation through those platforms. Cancelling only via the website or support email may not stop in-app renewals.

Comparative recap

Quick policy comparison

The table below summarises key cancellation and refund points for easy reference. This is based on South African Terms & Conditions and platform rules.

How iQ Academy compares

After cancelling

Immediate actions

• Keep your cancellation confirmation and final invoice for at least 6 - 12 months.
• Monitor bank and card statements for any further charges and note dates and amounts.

If problems continue

• If charges continue after the notice period, contact your card issuer or bank to dispute or request a chargeback.
• If you subscribed via the App Store or Google Play, use their in-app support and refund mechanisms for those purchases.

Address

Main office

57A Western Avenue, Vincent, East London, 5201, South Africa.

Contact notes

Send written cancellation requests from the email address on your account and keep copies. If you need further escalation, prepare documentation before contacting consumer protection or your payment provider.