Cancellation Shaw Academy: Easy Method

What is Shaw Academy

Overview

Shaw Academy is an online education provider offering courses in areas such as business, photography, design and professional skills. Courses are delivered on a subscription model with access to course materials and certificates.

How it is commonly used

Students typically sign up for a trial period and then continue on a recurring membership (monthly or other intervals). Billing, access and account management are done through the Members Area or via the store used to subscribe (Apple/Google).

How to cancel Shaw Academy

Cancel via web (Members Area)

• Sign in to your Members Area → Profile → Membership & Payments → "Cancel Membership & benefits".
• Follow the on-screen prompts to confirm cancellation; some users may be asked to cancel by phone depending on account status.
• After cancelling you retain access until the end of your paid period.

Cancel via mobile stores

• iOS (App Store): Cancel in your Apple account settings by turning off auto-renewal. Shaw cannot cancel iOS subscriptions on your behalf.
• Android (Google Play): Cancel in Google Play > Subscriptions. Shaw cannot cancel Google Play subscriptions on your behalf.

What happens when you cancel

Access and renewal

When you cancel a Shaw Academy subscription you generally keep access until the end of the paid billing period. Auto-renewal will be disabled so no future recurring payments should occur after the period ends.

Account data and records

Your account and course progress typically remain available for the duration you paid for. Consider downloading certificates or course materials before access ends if you need permanent copies.

Will I get a refund?

General refund policy

• Subscriptions (monthly, quarterly, etc.) are generally non-refundable for partial periods unless there is "just cause".
• One-off digital content purchases (certificates, course materials) are generally non-refundable unless there is "just cause" such as incorrect content or pricing.

Right to change your mind and store billing

• There is a 14-day right to change your mind for one-off digital purchases only if access has not been started or content not provided; once access begins, that right may not apply.
• If you were billed via the App Store or Google Play, refunds must be requested from the respective store (Apple or Google), not Shaw.
• Past regulatory actions (e.g., an Australian settlement) show refunds were issued where users had difficulty cancelling free trials that converted into paid subscriptions.

Shaw Academy plans and pricing

Available plan (approximate)

Pricing notes

The price range above is an approximate ZAR conversion from available USD estimates. Official ZAR pricing was not found on verified listings, so contact Shaw for precise local pricing if needed.

Your consumer rights in South Africa

General protections

South African consumers have the right to receive services as agreed, clear billing and transparent cancellation and refund procedures. Businesses must not charge unfairly or misrepresent terms.

What to do if charges continue

• If unauthorised or repeated charges occur after cancellation, you may dispute the transaction through your bank or card issuer.
• You may also lodge complaints with South African consumer protection bodies such as the National Consumer Commission or your relevant ombud if issues are not resolved.

Customer experiences

Positive reports

• Some users report the service is useful, flexible and allows studying "any time, anywhere".
• There are reports of helpful customer service resolving issues and issuing refunds in individual cases.

Negative reports

• Many complaints describe difficulties cancelling, unexpected charges after cancellation or trial conversion issues.
• Other reports cite aggressive marketing (frequent calls, pop-ups), unclear trial-to-subscription terms, and concerns about review solicitation practices.

Documentation checklist

What to gather before contacting support

• Account email and username used to sign up.
• Payment receipts, bank or card statements showing the charge(s), and transaction IDs.
• Screenshots of your Members Area showing membership status or cancellation attempts.
• Copies of any email or chat correspondence with Shaw support.

What to prepare if escalating

• Dates and times of attempted cancellations and any phone call logs.
• Evidence of trial terms shown at signup, if available.
• A written summary of the issue and requested outcome (refund, cancellation confirmation).

Common mistakes

Assuming store cancellations are automatic

Example: Cancelling a Shaw account in the web Members Area does not necessarily cancel subscriptions billed through Apple or Google. You must cancel in the store used to subscribe.

Not keeping proof of cancellation

Example: Failing to save confirmation emails or screenshots can make disputes harder. Always save cancellation confirmation and payment records for at least a few billing cycles.

Comparative recap

Quick comparison

How to use this table

Use the table to decide the right cancellation route based on how you originally subscribed. Always retain proof of cancellation and billing records.

After cancelling

Immediate steps

• Save any confirmation messages, screenshots and payment histories showing cancellation and final billing date.
• Monitor bank and card statements for any further charges over the next 1 - 2 billing cycles.

If problems continue

If charges persist despite cancellation, dispute the specific transactions with your bank or card issuer promptly.

If unresolved, escalate to South African consumer protection channels (for example the National Consumer Commission or a relevant ombud) and provide your documentation checklist items as evidence.

Address

Local office

Shaw Academy (Cape Town office):

4 Edmar Street, Old Oak Office Park, Tygervalley, Cape Town, 7530, South Africa

What to include if you send mail

• Your account email and full name
• Clear statement of the request (cancellation, refund or account query)
• Copies of supporting evidence (receipts, screenshots) where available