Cancellation Lecturio: Easy Method

What is Lecturio

Overview

Lecturio is an online education platform focused on medical and health-related courses, offering video lectures, question banks, and study tools.

The service is subscription-based and is available via web and mobile apps with regional pricing options through app stores.

Primary use

Students and professionals use Lecturio to prepare for exams and to supplement clinical learning with structured content and practice questions.

Access and features depend on the chosen plan (Basic or Premium) and the purchase channel (website or in-app).

How to cancel Lecturio

Cancel via web (website)

• Log in to your Lecturio account on the website.
• Go to Profile → Plans & Billing → Manage subscription.
• Select Cancel subscription, provide a reason, and confirm cancellation.
• After confirming you will receive an email and the subscription status will change to "Canceled".
• You may reactivate the subscription via your account until the end of the current billing cycle.

Cancel via mobile (App Store / Google Play)

• For subscriptions purchased via Apple App Store or Google Play, manage and cancel the subscription directly in your App Store / Google Play account settings.
• Lecturio cannot disable automatic renewals for purchases made through these stores; use the store's subscription management screens.
• Cancel at least 24 hours before renewal to avoid the next billing cycle.

What happens when you cancel

Access after cancellation

If you cancel through the website, you keep access until the end of the paid billing cycle unless otherwise stated in your plan.

Access for in-app purchases follows the App Store or Play Store rules and typically remains until the end of the period already paid for.

Account status and data

Your subscription status will change to "Canceled" and you should receive an email confirmation after cancellation via the website.

Your account and study data usually remain available; deleting an account is a separate action and may require contacting support.

Will I get a refund?

Official refund policy

Renewals: there are no refunds for any renewals as a general policy.

One-off or promotional refunds may be handled case-by-case by support, but are not guaranteed.

Exceptions and South African context

Under South African law (Electronic Communications and Transactions Act) consumers have a 7-day cooling-off right for services, including digital subscriptions.

• If you cancel within 7 days of concluding the agreement you may be entitled to a full refund, which must be paid within 30 days.
• Refunds for digital content already delivered and accessed are generally not required unless the content is defective or misdescribed.

Lecturio plans and pricing

Pricing table

Notes on pricing

Prices above reflect in-app purchase rates in ZAR (App Store / Google Play) and include app store fees.

Website prices may differ and can be lower but are not listed in ZAR on the official site.

Your consumer rights in South Africa

Cooling-off rights

Under the Electronic Communications and Transactions Act, consumers can cancel a service agreement within 7 days of conclusion.

If you validly exercise this right, you are entitled to a full refund which must be provided within 30 days.

Digital content and exceptions

Refunds for digital content already delivered and accessed are generally not required unless the content is defective or materially misdescribed.

Always keep records of dates, correspondence, and proof of access when asserting consumer rights.

Customer experiences

Positive feedback

Many users praise Lecturio for ease of use, informative medical videos, and strong study tools like spaced repetition and question banks.

Review platforms report good ratings for features, ease of use, and customer service in many cases.

Negative feedback

Some users report difficulties cancelling subscriptions, unexpected auto-renewal charges, and problems obtaining refunds.

Complaints often mention slow or unresponsive customer support regarding billing disputes, especially after in-app purchases.

Documentation checklist

What to prepare before contacting support

• Account email and username used to register with Lecturio.
• Order ID or invoice number for the subscription purchase.
• Payment method and transaction date (bank/credit card/app store receipt).
• Screenshot of subscription status, cancellation screens, and any error messages.

Extra items that help

• Copy of cancellation confirmation email (if available).
• Details of attempted cancellations via App Store or Google Play (screenshots of store subscription screen).
• Clear chronology of events for support or consumer protection bodies.

Common mistakes

Cancelling in the wrong place

Many users try to cancel in the Lecturio website when the subscription was purchased through Apple or Google.

If you bought via App Store/Play Store, cancelling in the website will not stop future renewals - use the store's subscription manager.

Missing the cooling-off window or renewal timing

Expecting a refund after a renewal is a common issue; renewals are generally non-refundable unless within the legal cooling-off window or exceptional circumstances.

Also avoid cancelling too close to renewal without checking the store's processing time; do it at least 24 hours before renewal.

Comparative recap

Quick comparison

Key takeaway

Cancel via the same channel you used to subscribe to avoid continued charges and to ensure correct processing.

Keep documentation and act quickly if you intend to use a South African cooling-off right.

After cancelling

Immediate steps

Save any cancellation confirmation emails and check your subscription status in your account or app store.

Monitor your payment method for any unexpected charges in the following billing cycle.

If you need further help

Contact Lecturio support through your account support area and provide the documentation checklist items above.

If you purchased through an app store, also contact Apple or Google support for subscription or refund disputes in their systems.

Address

Primary contact address

Lecturio Inc., 1 New York Plaza, Suite 4500, New York, NY 10004‑1562, USA.

Note: Lecturio GmbH is headquartered in Leipzig, Germany; for corporate or legal correspondence check your billing or contractual documents for the correct office.