Cancellation Lecturio: Easy Method

What is Lecturio

Overview

Lecturio is an online education platform focused on medical and healthcare learning, offering video lessons, quizzes and study resources through a subscription model.

The service is used by students preparing for medical exams and by healthcare professionals seeking continuing education.

Primary features

Features commonly highlighted include structured video lectures, quizzes and progress tracking across medical topics.

Access and billing are managed through Lecturio accounts or via app-store purchases depending on how you subscribed.

How to cancel Lecturio

Cancel via Web (direct subscription)

• Log in to lecturio.com
• Click your profile
• Select "Plans & Billing"
• Choose "Manage subscription" → "Cancel subscription"
• Confirm the cancellation

Cancel via App Stores or Support

• Apple App Store / Google Play Store: cancel directly in the respective app store's subscription management.
• Email / Postal: contact Lecturio support by email or send a signed postal letter to request cancellation (processing may be slower).

What happens when you cancel

Access after cancellation

For web subscriptions, the account is marked as "Canceled" and access is retained until the end of the current billing period.

App-store purchases are handled according to the store's policies; billing stops per the store's rules.

Billing and account effects

After cancellation there is no auto-renewal once the current period expires for direct subscriptions.

Postal or email cancellation requests may take longer to process and are subject to Lecturio's handling times and terms.

Will I get a refund?

Money-back guarantee and postal returns

Lecturio offers a 100% Money-Back Guarantee if you return purchased content by signed postal letter within 5 working days of purchase (based on postmark).

• Include account email, invoice copy, your signature and bank details in the letter.
• Lecturio may refuse refunds if abuse is suspected.

Renewals and legal revocation

The official policy states there are no refunds for subscription renewals.

Under German law there is a 14-day revocation right for digital contracts; this may not apply if services began with your explicit consent and you waived revocation per legal requirements.

Lecturio plans and pricing

Where to check current prices

Pricing and plan details change and should be checked on Lecturio's official site or the app store listing you used to subscribe.

Do not rely on third-party summaries for exact plan prices or billing terms.

Note on variability

Prices, promotional offers and billing intervals may differ between direct web subscriptions and app-store purchases.

Always verify the billing period and renewal terms before confirming a purchase.

Your consumer rights in Singapore

Local consumer protection

Singapore consumers are protected by local consumer laws and agencies; if you have a dispute consider contacting your local consumer-protection body for guidance.

Specific statutory rights, remedies and procedures depend on local law and your purchase method.

App store purchases and platform rules

Purchases made through Apple App Store or Google Play are governed by those platforms' subscription and refund rules.

If you bought via an app store, follow the store's cancellation and refund procedures rather than only contacting Lecturio.

Customer experiences

Positive feedback

Many users praise Lecturio for high-quality video lectures, helpful quizzes and usefulness for exam preparation.

Reviews cite ease of use and value for study when the platform meets learners' needs.

Negative feedback

Common complaints include occasional video lag, confusing sign-up processes and slow or poor customer support responses.

Other reported issues include unexpected account deactivation, unclear fees, and frustration over refunds for renewals.

Documentation checklist

For refunds

• Signed postal letter (for the 5-working-day money-back guarantee) with postmark evidence
• Account email and a copy of the invoice
• Your signature and bank details for the refund transfer
• Any additional proof of purchase (receipt from app store if applicable)

For cancellations

• Record of the cancellation action (confirmation screen or email)
• Subscription details: account email, subscription type and purchase date
• App-store receipts if purchase was made through Apple or Google

Common mistakes

Typical errors

Not cancelling in the correct place - users who bought via the App Store must cancel in the App Store, not only on the Lecturio website.

Expecting automatic refunds for renewals is a frequent misunderstanding of the policy.

How to avoid them

Check where you originally subscribed (web vs app store) and follow that channel's cancellation steps.

If you intend to use the Money-Back Guarantee, send a signed postal letter promptly and include all requested documentation.

Comparative recap

Quick comparison

After cancelling

Check access and billing

Confirm you received a cancellation confirmation and verify the end date of access on your account.

Monitor your payment method to ensure no unexpected renewals occur after the confirmed expiry.

Helpful links and next steps

If you used an Apple device, manage subscriptions or check the Lecturio app listing here: Lecturio on the App Store (SG).

Keep copies of all correspondence and postal receipts until any refund or cancellation is fully processed.

Address

Company headquarters

Lecturio's company headquarters (for postal requests and official correspondence):

Käthe‑Kollwitz‑Str. 1, 04109 Leipzig, Germany

Postal cancellations and returns

If you intend to use the 100% Money-Back Guarantee, send the signed postal letter - with required documents and your bank details - to the company headquarters address above.

Keep proof of postage (postmark) to support the 5-working-day return window requirement.