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Cancel MATHMASTER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Mathmaster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mathmaster: Easy Method
What is MathMaster
Overview
MathMaster is a mobile and web service that offers interactive math help, step-by-step solutions and subscription-based premium features for learners. The app provides automated solvers and access to expert help depending on the plan you choose.
Who it is for
MathMaster is aimed at students and parents seeking quick homework help and guided problem solving across middle school to advanced high-school topics. Subscriptions grant access to premium features such as unlimited solutions and advanced explanations.
How to cancel MathMaster
If you subscribed via App Store or Google Play
- Open the Apple App Store or Google Play Store on the device you used to subscribe.
- Go to your account > Subscriptions (or Play Store subscriptions settings) and locate the MathMaster subscription.
- Choose Cancel Subscription in the store interface. MathMaster cannot cancel App Store or Play Store subscriptions for you.
If you purchased directly on the web (mathmaster.site)
- Email support@mathmaster.zendesk.com with your account details and a clear request to cancel the subscription.
- Include your login email, full name on the account, purchase date and any transaction or receipt details to help them locate your subscription.
- MathMaster will process web cancellations after they verify your account - see the official Terms for more details: Terms.
What happens when you cancel
Access and renewal
After cancelling, your access typically remains until the end of the current paid period unless the store or MathMaster specifies otherwise.
Automatic renewal will be disabled for future billing cycles once cancellation is confirmed.
Account data and retention
Your account data and progress may be retained according to MathMaster's policies. Request specific data deletion when you contact support if you require removal.
For web cancellations, include any data-deletion requests in the same email to support for clarity.
Will I get a refund?
Refunds for App Store and Google Play purchases
- Refunds for purchases made through the App Store or Google Play must be requested through Apple or Google - MathMaster cannot directly issue those refunds.
- Follow the store’s refund process to request reimbursement for a charged subscription or trial.
Refunds for direct web purchases and exceptions
- Web purchases are eligible for a refund only if: a money-back option was shown at checkout, you contact MathMaster within 30 days of purchase, and you can demonstrate a malfunction (for example, with a screen recording).
- If those conditions are not met, fees are generally non-refundable unless required by applicable law. See MathMaster’s refund policy for details: Money-back policy.
- EU residents: a 14-day statutory right of withdrawal may apply unless you expressly agreed to immediate service delivery, which can waive that right once the service is provided.
MathMaster plans and pricing
Pricing summary
The prices below reflect in-app purchase amounts observed on the Apple App Store in South Africa for the MathMaster app.
Available plans
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Week Premium Trial | R199.99 | Week | Weekly premium access trial (in-app purchase via Apple App Store) |
| Week Premium | R199.99 | Week | Weekly premium access (in-app purchase via Apple App Store) |
| Month Premium | R399.99 | Month | Monthly premium access |
| Prime Month | R299.99 | Month | Monthly prime-level access (alternative premium tier) |
| Year Premium Trial | R1,999.99 | Year | Annual premium access trial (in-app purchase via Apple App Store) |
Your consumer rights in South Africa
Key rights under South African law
The Consumer Protection Act requires clear, fair and transparent terms for subscriptions and gives consumers protection against misleading representations.
If a trial or subscription is misrepresented, providers must offer appropriate remedies under the Act.
How to escalate if you have a dispute
- Contact MathMaster support with your evidence and request a resolution.
- If unresolved, you may lodge a complaint with the National Consumer Commission in South Africa.
- You can also dispute the charge with your payment provider or bank, especially for unauthorised or recurring charges after cancellation attempts.
Customer experiences
Positive feedback
Some users report that MathMaster is helpful for high-school homework and that the expert feedback improved their understanding and grades.
Common complaints
- Users have reported that free trials were misleading or appeared not to be truly free.
- Complaints include difficulty cancelling, unexpected charges after attempted cancellation, additional in-app fees such as coins, and slow or poor customer support responses.
Documentation checklist
What to collect before you contact support
- Subscription receipt or App Store / Play Store purchase confirmation.
- Account email and username used on MathMaster.
- Date and time of purchase and any billing transaction IDs.
- Evidence of technical problems (screenshots or screen recordings) if you seek a web refund.
- Records of cancellation attempts or correspondence with support.
Why these items matter
Clear documentation speeds up verification and increases the chance of a successful cancellation or refund where applicable.
Provide these items in a single email to support to reduce back-and-forth and delays.
Common mistakes
Not cancelling in the correct place
Example: Trying to cancel a subscription by emailing MathMaster when the subscription was billed through Apple or Google. App Store and Play Store subscriptions must be cancelled in the respective store settings.
Missing proof or deadline
Example: Requesting a web refund but not providing evidence of malfunction or missing the 30-day request window when a money-back option was shown at checkout.
Comparative recap
Quick comparison of cancellation paths
| Aspect | Path | 期間 |
|---|---|---|
| How to cancel | App Store / Google Play: Cancel in store subscriptions settings | Immediate (via store) |
| How to cancel | Web purchases: Email support@mathmaster.zendesk.com with account details | Varies (support processing) |
| Refund process | App Store / Google Play: Request through the respective store | Store-dependent |
| Refund process | Web: Eligible if shown at checkout, within 30 days and with proof of malfunction | Up to 30 days |
After cancelling
Check your statements and receipts
Verify that future charges have stopped by monitoring your bank or card statements for at least one full billing cycle.
If you see unexpected charges, contact your payment provider immediately to dispute the transaction.
Where to find official policies and next steps
Review MathMaster’s official terms and refund policy for full details: Terms and Money-back policy.
Address
Registered office
Vertical Media Limited, Level 54, Hopewell Centre, 183 Queen's Road East, Hong Kong Island.
Support contact
For cancellations and account support email: support@mathmaster.zendesk.com. Include the documentation checklist items to speed up processing.