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Cancel MEL SCIENCE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mel Science service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mel Science: Easy Method
What is Mel Science
Overview
Mel Science is a subscription-based educational service that delivers hands-on science kits and provides a companion app with experiment instructions and interactive features. The service is aimed at children and families who want lab-like experiments at home.
How it works
Subscribers receive monthly kits containing materials and guides for several experiments, supported by an app and online resources. Subscriptions renew automatically until cancelled by the user.
How to cancel Mel Science
Cancel on the web
- Sign in to your Mel Science online account on their website.
- Go to your subscription or account settings and follow the cancellation option.
- Ensure you receive and keep a confirmation that Mel Science accepted the cancellation - cancellation must be received and confirmed to be valid.
Cancel in-app (App Store / Google Play)
- If you purchased the subscription through an app, manage and cancel it in your App Store or Google Play account settings.
- Do not delete the app alone - deleting the app does not cancel the subscription.
- For refunds of in-app purchases, you must contact Apple or Google Play; Mel Science cannot process those refunds.
What happens when you cancel
Access and deliveries
After cancellation, future monthly kit shipments and automatic renewals stop once the cancellation is processed.
Note: cancelled subscriptions may still process payments already in preparation for imminent shipments or charges.
Account and data
Your account remains accessible for history and support unless you request deletion under the privacy policy. Any outstanding charges that were authorised before cancellation may still apply.
Will I get a refund?
Refunds for web purchases
Mel Science will refund payments for orders properly cancelled before the charge is applied. Refund eligibility depends on the timing of cancellation relative to billing.
Defective or damaged kits must be reported the day of receipt and returned unused within two weeks to qualify for a refund, excluding shipping costs.
Refunds for in-app purchases
Refunds for subscriptions purchased through the App Store or Google Play are governed by those platforms. You must request refunds directly from Apple or Google Play; Mel Science cannot process in-app refunds.
Mel Science plans and pricing
Available information
No explicit public pricing for South Africa was found in the verified sources provided.
For exact cost and billing frequency in South Africa, contact Mel Science customer support through your account or the official help pages.
Pricing table
| Plan | Price | Period |
|---|---|---|
| Subscription | Contact for pricing | Contact for pricing |
| One-off kits / Special offers | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General protections
Under the South African Consumer Protection Act consumers have rights to fair service, clear contract terms, and remedies for defective goods. These statutory rights operate alongside supplier policies.
If a supplier’s policy is stricter than statutory rights (for example, same-day defect reporting), that policy may not override your legal rights under local law.
Online and in-app purchases
Online subscriptions may be subject to cooling-off or cancellation rights depending on circumstances and the Act. In-app purchases also interact with platform rules but do not remove your statutory consumer protections.
If you believe Mel Science’s procedures conflict with South African law, you can seek redress from local consumer protection authorities or file a complaint with the relevant ombudsman.
Customer experiences
Positive feedback
Many customers praise Mel Science for high-quality, lab-like experiments and strong educational value, describing kits as hands-on and similar to real lab work.
Some users report very responsive customer service in specific cases, such as promptly sending a missing starter box.
Negative feedback
Some customers report receiving boxes with unexpected content or themes different from their subscription choice.
There are complaints about continued billing after attempted cancellations and issues with the companion app (crashes, confusing UI, mismatched instructions).
Documentation checklist
Before you contact support
- Order number or subscription ID.
- Account email used for the subscription.
- Date of charge and any transaction reference.
For defective or disputed items
- Photos of damaged or wrong items (taken the day you received the kit).
- Proof of postage and return tracking if you return a kit.
- Copies/screenshots of cancellation confirmation or attempt.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the mobile app and assume the subscription is cancelled. This does not stop billing - you must cancel via your Mel Science account or the app store subscription settings.
Not keeping confirmation or reporting defects late
Failing to keep a written confirmation of cancellation or waiting too long to report defective items are common errors that can make refunds or disputes harder to resolve.
Comparative recap
Web cancellation vs App Store / Google Play
| Feature | Web | App Store / Google Play |
|---|---|---|
| Where to cancel | Mel Science online account | App Store or Google Play account settings |
| Who issues refunds | Mel Science for web charges (subject to timing and returns) | Apple or Google handle refunds for in-app purchases |
| Defective item reporting | Report same day; return within two weeks per Mel Science policy | Platform purchase rules apply; also contact Mel Science for product issues |
| Risk of continued billing | Possible if cancellation not confirmed | Possible if not cancelled in platform account |
After cancelling
What to check immediately
- Keep the cancellation confirmation email or screenshot until you confirm no further charges occur.
- Monitor your bank or card statements for any unexpected charges and save evidence.
Helpful links
- Mel Science Terms & Conditions
- Mel Science privacy & purchase information
- Customer reviews and experiences (Trustpilot)
Address
Registered contact
MEL Science Ltd., c/o PKF Littlejohn, 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD.
Support channels
Use your Mel Science account support area for account-specific requests and keep records of any correspondence for dispute resolution.