Cancellation Scribbr: Easy Method

What is Scribbr

Overview

Scribbr is an online academic-support service offering plagiarism checks, proofreading & editing, and writing tools for students and researchers.

The service is typically purchased per document or per proofreading order rather than as a long-term subscription for most core products.

Main services

Key services include per-document plagiarism checks (small, normal, large) and paid proofreading & editing packages with different turnaround times.

Prices are shown in US dollars for international customers; local South African customers pay in USD at the exchange rate applied by their payment method.

How to cancel Scribbr

Cancel a plagiarism-check order

• If you have paid but not yet uploaded the document, contact support immediately to request cancellation and a refund.
• If the report has been generated or the document uploaded, cancellation and refund are unlikely; contact support with evidence.

Cancel a proofreading or editing order

• Order cancellation is possible if the editor has not yet started work. Contact Scribbr support right away with your order ID.
• If work has started, partial refunds may be considered depending on progress and quality concerns.

What happens when you cancel

Access and delivery

If cancellation is accepted before delivery, you will lose access to any in-progress service and the order will be closed.

For completed services, access to delivered files may remain but refunds are handled case by case.

Account and data

Cancelling an order does not necessarily delete your Scribbr account or stored data; request deletion explicitly if desired.

Keep copies of receipts, order IDs and any communications when you cancel for your records and any dispute resolution.

Will I get a refund?

General policy

Refunds depend on the product, timing and whether the service was delivered. Per-document checks and completed edits are generally not automatically refundable.

Exceptional circumstances (non-delivery, quality issues, technical errors) may qualify for a full or partial refund.

How to request a refund

• Contact Scribbr support with your order number, payment receipt and a clear reason for the refund request.
• Provide evidence of the issue (screenshots, unsatisfactory edits) and a preferred outcome (refund, redo, partial credit).
• If the provider refuses and you paid by card, consider asking your card issuer about a chargeback as a last resort.

Scribbr plans and pricing

Pricing table

Local pricing note

No official ZAR pricing is published for South Africa. The amounts shown above are in USD.

Your final ZAR payment will depend on the exchange rate and any fees applied by your bank or card provider.

Your consumer rights in South Africa

Key rights under South African law

South African consumer protection laws require suppliers to provide services of a reasonable quality, described accurately and rendered with reasonable skill.

Consumers have rights to remedies where services are defective, not delivered, or misrepresented.

How to act if your rights are affected

• Keep all receipts, order confirmations and communication with the provider as proof.
• If Scribbr does not resolve a serious problem, you can escalate to the National Consumer Commission or seek guidance from local consumer-protection resources.
• Consider contacting your payment provider for a dispute or chargeback if you cannot obtain a satisfactory resolution directly.

Customer experiences

Common praise

• Many users report thorough plagiarism reports and useful editorial suggestions from proofreading services.
• Turnaround options (24‑hour, 3‑day, 7‑day) are appreciated by customers with urgent deadlines.

Common complaints

• Some customers find the service relatively expensive, especially for shorter or multiple documents.
• Occasional issues reported include disagreements about editing quality and refund denials; timely communication with support is often key to resolution.

Documentation checklist

Before contacting support

• Order number and date of purchase.
• Payment receipt or bank/card statement showing the charge.
• Copies of the submitted document and any returned files or reports.

When requesting a refund or cancellation

• Clear description of the problem and what remedy you want (refund, redo, partial credit).
• Evidence of non-delivery, quality issues, or technical errors (screenshots, timestamps).

Common mistakes

Before ordering

Assuming a per-document purchase is refundable after delivery is a frequent error; check terms and act before work begins.

Not saving receipts and order IDs makes disputes harder to resolve; always download and store confirmations immediately.

When cancelling

Waiting too long to request cancellation often removes the option for refund if work has already started or the report was generated.

Failing to communicate by the official support channel or to provide evidence reduces the chance of a successful cancellation or refund.

Comparative recap

Quick comparison

How to choose

• Choose per-document plagiarism checks when you only need a similarity report.
• Choose proofreading packages based on word count and required turnaround time.
• Factor in USD pricing and your payment provider's exchange rate and fees when calculating local cost.

After cancelling

Next steps

Save all correspondence and confirmation of cancellation. Monitor your bank or card statement for any refunds.

If you still have access to delivered files, download and archive them before any account changes.

If problems continue

• Escalate within Scribbr support and request written confirmation of decisions.
• If unresolved, consider contacting your payment provider or local consumer-protection bodies for advice.

Address

Official address

Scribbr’s primary physical address is listed as: 542 Singel, 1017AZ Amsterdam, The Netherlands.

This address is the company’s registered location used for official correspondence.

How to contact locally

There is no separate South Africa office listed; contact Scribbr through your account or the provider’s official support channels when requesting cancellations or refunds.

Keep a clear record of dates, order IDs and all communications when contacting support or pursuing a dispute.