Cancellation Superprof: Easy Method

What is Superprof

Overview

Superprof is an online marketplace that connects students and tutors for private lessons across academic subjects and hobbies. The platform offers per-lesson arrangements while also using subscription passes to permit contacting tutors.

How it operates

Students browse tutor profiles and may buy a Student Pass to contact tutors directly for a limited period. Tutors may choose paid visibility subscriptions to promote their adverts.

How to cancel Superprof

Cancel a scheduled lesson

• Cancel more than 24 hours before the lesson start to receive a full refund in most cases.
• If you cancel within 24 hours, the tutor’s own cancellation policy applies (possible 0%, 50% or 100%).
• See Superprof’s lesson cancellation policy for details: Student cancellation policy.

Cancel a Student Pass subscription

• South African users can cancel a monthly Student Pass anytime via their dashboard.
• Alternatively email [email protected] to request cancellation; the pass remains active until the end of the paid period.
• More on charges and how to cancel: Charges & payments (South Africa).

What happens when you cancel

Access and subscriptions

When you cancel a Student Pass, it stays active until the paid period ends and will not auto-renew afterwards.

Lesson bookings cancelled in advance may produce refunds; within 24 hours the tutor’s policy controls the outcome.

Account data and communications

Cancelling a subscription does not automatically delete your profile or history. Your messages and booking records usually remain unless you request deletion through support or account settings.

If a dispute arises, keep copies of message threads and receipts as Superprof may review them when processing refunds or complaints.

Will I get a refund?

Lesson refunds

• Lessons cancelled more than 24 hours before the start typically qualify for a full refund.
• If a lesson is cancelled within 24 hours, the tutor’s cancellation policy applies and can be 0%, 50% or 100% refund.
• Superprof’s lesson cancellation details: Student cancellation policy.

Subscription and exceptional refunds

• You can cancel a Student Pass anytime; it will not renew and stays active to period end.
• Once a lesson request is accepted and contact details are shared, the Student Pass is generally non-refundable unless the tutor is at fault and no lessons took place, in which case reimbursement may be possible with proof.
• Refund processing times are typically 3 - 5 working days to the registered bank account: Refunds information.

Superprof plans and pricing

Available plans

The main plans relevant to South Africa are the Student Pass for students and Pro Pass subscriptions for tutors.

Pricing summary

Your consumer rights in South Africa

Statutory cooling-off

Superprof’s published South African terms do not show a general 14-day cooling-off or right-of-withdrawal policy. This means platform terms may differ from consumer-friendly jurisdictions.

Relying on local law

If you believe local consumer law gives you additional rights, consider contacting the Consumer Goods and Services Ombud or seeking legal advice.

For platform-specific contractual questions, review Superprof’s general terms: General terms.

Customer experiences

Positive reports

Many users report finding effective tutors quickly and praise the platform’s user-friendly interface and ease of setup.

Several reviewers say cancelling subscriptions is straightforward and that the site provides useful access to a variety of skills.

Negative reports

There are multiple complaints about recurring subscription charges and difficulties obtaining refunds in some cases.

Some users report issues with unresponsive support, unclear charges, or dissatisfaction with tutor professionalism; keep records if you experience problems.

Documentation checklist

Essential items to collect

• Payment receipts or bank statements showing the charge.
• Screenshots of booking confirmations, messages and cancellation confirmations.
• Dates and times of scheduled lessons and cancellations.
• Any email correspondence with Superprof or the tutor.

Use when disputing or requesting refunds

• Provide proof if claiming reimbursement because the tutor was at fault and no lessons occurred.
• Attach clear bank details when asked for refund processing by Superprof support.
• Refer to the relevant Superprof help pages when submitting your request: Refunds.

Common mistakes

Missing the 24-hour window

Many users assume they can cancel at any time and receive a full refund. If you cancel within 24 hours, the tutor’s policy may reduce or remove the refund.

Not saving communications

Failing to keep messages, receipts or screenshots makes disputes harder to resolve. Always save cancellation confirmations and tutor responses.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Confirm cancellation in your dashboard and keep the confirmation for records.
• Monitor your bank account for refunds; allow 3 - 5 working days.

Useful links

• Lesson cancellation policy
• Charges & payments (South Africa)
• Refund information
• General terms

Address

Corporate headquarters

Superprof SAS - 42 - 44 rue Alexandre Dumas, 75011 Paris, France.

Support contact

For subscription cancellations in South Africa you can also email: [email protected].