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I hereby notify you of my decision to terminate the contract relating to the Sololearn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sololearn: Easy Method
What is Sololearn
Overview
Sololearn is an online platform and mobile app for learning programming languages through bite-sized lessons, quizzes and community exercises.
It offers free content plus paid Pro tiers that remove ads and add extra features such as unlimited practice and progress tracking.
Who it's for
Sololearn suits beginners and casual learners who want short, interactive lessons and community feedback.
Paid plans are aimed at users who want an ad-free experience, more practice or faster progress tracking.
How to cancel Sololearn
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your profile icon, choose Subscriptions, find Sololearn and tap Cancel.
- Cancel at least 24 hours before a trial ends; deleting the app does not cancel the subscription.
- Reference: Sololearn cancellation steps (App Store).
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & Subscriptions → Subscriptions, select Sololearn and choose Cancel.
- Google handles billing; cancelling stops auto-renewal.
- Reference: Sololearn cancellation steps (Google Play).
Cancel web / direct purchases
- SoloLearn does not provide an in-app cancel button for web/direct subscriptions.
- Email support at info@sololearn.com to request cancellation for web-purchased subscriptions.
- Reference: Web / support cancellation guidance.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to paid features until the end of the current billing or trial period.
For example, cancelling a monthly plan stops future charges but keeps access through the paid month.
Auto-renewal and billing
Auto-renewal is stopped when you cancel; you will not be billed again after the current period ends.
If you subscribed through Apple or Google, those platforms manage future billing and cancellations.
Account and data
Cancellation normally affects billing only and does not delete your Sololearn account or learning data.
If you want account deletion, contact support and request data removal separately.
Will I get a refund?
Official Sololearn policy
Sololearn’s stated policy is that they "do not refund or prorate unused portions of a subscription."
Exceptions may be reviewed case-by-case but are not guaranteed.
If you purchased via Apple or Google
- Requests for refunds should be made through Apple Support or Google Play support because those platforms handle the payment.
- Sololearn may redirect or advise you to contact the store that processed your payment.
- Reference: Refund guidance.
Practical notes and reported issues
Users report mixed experiences: some were charged despite a advertised 14-day trial and had difficulty obtaining refunds.
Persistence and documentation improved outcomes in some reports, but results vary by case.
Sololearn plans and pricing
Current known listings
SoloLearn lists Pro plans in USD on their store pages; local ZAR prices for South Africa can differ by region.
Check your App Store or Google Play with a South African account for exact local pricing.
Pricing table (verify in-app for ZAR)
| Plan | Price (USD listing) | 期間 | Features |
|---|---|---|---|
| SoloLearn PRO Monthly | USD 6.99 | 月額 | Unlocks Pro features, no ads, unlimited practice |
| SoloLearn PRO Annual | USD 47.99 (includes 14‑day free trial) | 年間 | Same Pro features, billed annually |
Your consumer rights in South Africa
Key legal protections
Under South African law (for example the Consumer Protection Act), consumers have rights to fair, honest and transparent terms.
Blanket "no-refund" policies cannot override statutory protections where services are defective or misrepresented.
How to assert your rights
- Keep receipts, screenshots, trial terms and any correspondence about charges.
- If you believe a trial was misrepresented or a charge was incorrect, lodge a complaint with the National Consumer Commission or seek dispute resolution.
Practical steps
Start by contacting Sololearn support and the payment platform (Apple/Google) and escalate if unresolved.
Having clear documentation improves the chance of a favourable outcome with regulators or dispute processes.
Customer experiences
Positive feedback
Many users praise Sololearn’s friendly interface, bite-sized lessons and helpful community for learning basics effectively.
Support has occasionally been praised for helpful responses and for preserving progress such as streaks.
Negative feedback
Common complaints include unexpected charges, trial-related billing issues and mixed refund experiences.
Some users find intermediate content shallow, see confusing tiering (Pro vs Max), or report occasional UI bugs and intrusive ads.
Sources and reviews
For user reviews and recurring themes see community feedback on review sites.
Example: Sololearn reviews on Trustpilot.
Documentation checklist
What to save before you cancel
- Purchase receipts and billing statements (credit card, Apple/Google receipts).
- Screenshots of trial offers, subscription terms and cancellation pages.
- Email correspondence with Sololearn support and any support ticket numbers.
What to prepare for disputes
- Dates and timestamps of charges and cancellation attempts.
- Device/account details used for the subscription (Apple ID, Google account or Sololearn account email).
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the Sololearn app does not cancel App Store or Google Play subscriptions.
You must cancel via the store subscription management to stop future billing.
Missing trial cut-off times
Not cancelling at least 24 hours before the trial ends can result in automatic billing for the first period.
Set a reminder or cancel early to avoid accidental charges.
Contacting the wrong support channel
Contacting Sololearn support when the subscription was billed through Apple/Google may lead to a referral back to the store.
If billed through Apple or Google, also open a refund request with the store that processed the payment.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund chances and expected access after cancellation.
Summary table
| Purchase route | How to cancel | Refund chances | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Cancel via App Store → Subscriptions | Request via Apple; Sololearn may not refund directly | Access until period end |
| Android (Google Play) | Cancel via Google Play → Subscriptions | Request via Google Play; outcome varies | Access until period end |
| Web / direct | Email info@sololearn.com to request cancellation | SoloLearn policy: generally no refunds; exceptions case-by-case | Access until period end unless otherwise agreed |
After cancelling
Follow-up steps
Confirm cancellation by checking your App Store/Google account or waiting for an email confirmation from Sololearn support.
Keep proof of the cancellation (screenshots or confirmation emails) in case of future disputes.
Useful links
- How to cancel Sololearn (App Store & Play guidance)
- Refund and web-purchase guidance
- User reviews and experiences
Address
Corporate mailing address
SoloLearn Inc., 1521 Alton Road #247, Miami Beach, FL 33139, USA.
Support contact
For web or account issues contact: info@sololearn.com.
If billed through Apple or Google, also contact Apple Support or Google Play support for refund requests.