Cancellation Teachable: Easy Method

What is Teachable

Overview

Teachable is an online platform that lets individuals and organisations create, host, and sell courses. It provides course-building tools, payment processing, and analytics for creators and schools.

The platform supports native payment gateways, mobile access, and integrations to help creators deliver paid and free learning content worldwide.

Who uses it

Creators, small businesses, educators, and enterprises use Teachable to package lessons into sellable courses. Students use it to enrol and access course content purchased through the platform.

Some schools operate their own refund and access policies; Teachable hosts those schools and handles platform-level subscriptions for creators.

How to cancel Teachable

Web (admin) cancellation steps

• Log into your Teachable admin account.
• Go to Settings → Billing → Manage Plan → Cancel Plan.
• Cancellation is effective at the end of your current billing cycle.

Mobile store subscriptions (Apple / Google)

• Apple App Store subscriptions: cancel via your Apple ID subscriptions; Teachable cannot cancel App Store subscriptions for you.
• Google Play subscriptions: cancel via your Google Play account subscriptions; Teachable cannot cancel Google Play subscriptions for you.
• Check the relevant app-store account settings for steps and confirmation receipts.

What happens when you cancel

Access and renewal

When you cancel a Teachable creator plan via the admin web settings, your subscription remains active until the end of the current billing cycle. You will not be billed again after that date.

For App Store or Google Play subscriptions, cancellation stops future renewals from the store; the platform cannot perform these cancellations for you.

Data and content

Course content, student records, and account data typically remain tied to the school account after cancellation. Access by admins and students depends on the school's settings and plan limits.

Creators should export or back up important data before the end of service if they plan to close the school or delete content.

Will I get a refund?

Creator (school) subscription refunds

• Monthly and annual paid Teachable subscription plans are eligible for a full, no-questions-asked refund if cancelled within 30 days of first signing up or upgrading.
• You must cancel via Settings > Billing, then request the refund in writing after cancelling.
• This 30-day creator refund is more generous than many statutory minimums, but follow the written request requirement to qualify.

Student course purchase refunds and transaction fees

• Students who purchase courses processed via Teachable’s native gateways are entitled to a full refund within 14 days of the initial payment.
• Refunds after 14 days may be possible if the school maintains a positive balance, subject to a daily USD 10,000 cap; generally no refunds after 180 days.
• As announced, Teachable will not refund Stripe or platform transaction fees when processing refunds (change effective November 6, 2025), even within the 14-day window.

Teachable plans and pricing

Pricing table

Notes on South Africa pricing

Exact ZAR prices are not publicly fixed in the sources and can vary by App Store listing, exchange rates, and regional taxes.

Check the South African App Store or your account billing page for live ZAR amounts and local taxes before purchasing.

Your consumer rights in South Africa

Cooling-off and refunds

Under South African consumer protection rules, online consumers generally have a cooling-off period (commonly 7 business days or extended to 14 days for direct transactions).

Teachable’s 14-day student refund window can align with or exceed local rights, but individual creators may set custom policies that may conflict if not clearly stated.

Transparency and dispute options

• The Consumer Protection Act requires clear disclosure of cancellation and refund terms before purchase.
• If a school or platform fails to honour statutory refund rights, consumers may lodge complaints with bodies such as the National Consumer Commission.
• Always read the school’s refund policy and Teachable’s platform terms before purchasing.

Customer experiences

Positive feedback

• Many users find Teachable easy to use, especially beginners, praising the intuitive interface and course-building tools.
• Reviewers note good integration with websites and straightforward student enrolment flows.

Negative feedback

• Customers report slow or AI-driven support with limited live human chat and delayed responsiveness.
• Pricing and plan changes have caused dissatisfaction for some users, with complaints about unexpected increases.
• Technical issues cited include bugs, course locking, billing or promotional glitches, and occasional payment/payout delays.

Documentation checklist

Before you cancel (creators)

• Export course content, student lists, and payout/payment records.
• Confirm cancellation via Settings > Billing and capture screenshots or confirmation emails.
• Prepare a written refund request if you expect a 30-day subscription refund.

Before you cancel (students)

• Locate your payment receipt and purchase date to confirm eligibility for a 14-day refund.
• If you purchased via Apple or Google, keep the app-store subscription confirmation and cancel through the store.

Common mistakes

Cancelling the wrong subscription

Users commonly try to cancel App Store or Google Play subscriptions through the Teachable admin interface; those must be cancelled via the respective store account.

Always verify which account (Teachable admin vs Apple ID vs Google account) processed your payment before cancelling.

Assuming transaction fees will be returned

Many expect full recovery of payment processor fees on refunds; as of Nov 6, 2025, Teachable does not refund Stripe or platform transaction fees when issuing refunds.

Check refund terms and factor in potential non-recoverable fees before requesting a refund.

Comparative recap

Quick comparison table

Takeaway

Cancel via the same channel that processed your payment and follow the written request requirements for creator refunds.

For student purchases processed natively, act within 14 days for automatic refund rights; expect that transaction fees may not be returned.

After cancelling

Next steps for creators

• Export backups of courses, student data, and financial records before final service termination.
• If pursuing a 30-day refund, submit a written request after completing cancellation through Settings > Billing.
• Read recent policy updates such as the student refund changes: Teachable changelog - refund policy update.

Next steps for students

• If you paid through Teachable’s native gateway and are within 14 days, contact the school for a refund or follow the platform’s refund process.
• If you paid via Apple or Google, cancel via the store and follow their refund processes in your account settings.
• For step-by-step cancellation help, see a community guide: How to cancel Teachable (Postclic).

Address

Corporate address

Teachable, Inc., 470 Park Avenue South, 6th Floor, New York, NY 10016, United States.

Contact notes

For platform policy updates and community feedback, you may review user reviews and experiences on sites such as Trustpilot and Capterra:

• Teachable reviews on Trustpilot
• Teachable reviews on Capterra South Africa