Cancellation Aclu: Easy Method

What is ACLU

Overview

The ACLU (American Civil Liberties Union) is a nonprofit organisation that defends and preserves individual rights and liberties under the U.S. Constitution.

It accepts donations and sells merchandise to support litigation, advocacy, and public education efforts.

How donations work

The ACLU accepts one-time and recurring donations via web, app stores, phone, and email sign-ups for specific programs such as "Guardians of Liberty."

Recurring gifts may be managed by the donor using ACLU donor services or by contacting ACLU staff directly.

How to cancel ACLU

Cancel or pause monthly gifts (web / app store / Google Play)

• Use the ACLU donor contact form entry for "my monthly gift (Guardians of Liberty)" to request a pause or cancellation.
• ACLU allows pausing a monthly gift for up to three months or cancelling at any time; you will receive a confirmation email once processed.

Cancel by phone or email

• Call (212) 549-2543 to request cancellation of recurring donations.
• Alternatively, email [email protected] with your cancellation request and relevant donor details.
• Processing is typically completed within about three business days for phone/email requests, or within approximately 48 hours for donor form requests (excluding weekends/holidays).

What happens when you cancel

Stopping future charges

Cancellation of a recurring gift stops future scheduled donations; past donations are not automatically refunded under standard ACLU policy.

If you pause a gift, recurring charges will resume after the pause period unless you cancel entirely.

Confirmation and processing

ACLU sends a confirmation email once a cancellation or pause request is processed; keep this for your records.

Allow the stated processing time (typically up to 48 hours for form submissions, or about three business days for phone/email) before assuming changes are complete.

Will I get a refund?

General donations

ACLU generally does not issue refunds for donations.

The only common exception is where a donation was made by mistake; such refund requests may be granted if made within approximately 15 days of the donation.

Merchandise purchases

• Items from the ACLU shop are refundable within 30 days of receipt.
• Shipping charges are refunded only if the product was damaged or the wrong item was sent.
• Approved refunds for shop returns are processed to the original payment method within about 10 business days after receipt and approval of the return.

ACLU plans and pricing

Pricing overview

No publicly available pricing in South African Rand (ZAR) was identified for ACLU app or membership plans for 2024 - 2025.

Contact ACLU directly for current pricing information or regional equivalents.

How to get pricing

To confirm any membership or app subscription costs, request details via the ACLU donor contact channels or the phone/email options listed earlier.

Keep receipts or confirmation emails to help ACLU identify the correct plan if you ask them for pricing or billing details.

Your consumer rights in South Africa

Cooling-off and distance contracts

South African consumer law typically grants a cooling-off period for certain distance contracts, such as online purchases or subscriptions.

However, ACLU’s standard terms do not explicitly state South African-specific rights or procedures.

Practical steps under local law

• If you believe South African consumer protections apply, keep records of the transaction, proof of cancellation, and any correspondence with ACLU.
• Consider contacting your payment provider or bank if a billed donation needs to be disputed under local consumer protections.

Customer experiences

Response and processing times

Reported processing times for donor form submissions are typically within 48 hours (excluding weekends/holidays).

Phone and email cancellation requests are usually processed within about three business days.

Common feedback themes

Donors often value receiving a confirmation email as proof that the cancellation was completed.

Some donors may be disappointed by the general no-refund policy for donations; merchandise returns follow a clearer 30-day policy.

Documentation checklist

Essentials to include in your request

• Full name used for the donation and the donor email address.
• Date and amount of the most recent charge you wish to cancel.
• Last four digits of the card or payment method used, if available.
• Clear statement that you wish to pause or cancel the recurring gift.

Supporting documents to save

• Donation receipt or confirmation email.
• Any correspondence with ACLU (emails, screenshots of form submissions).
• Bank or card statements showing the charge(s) in question.

Common mistakes

Assuming cancellation is immediate

Donors sometimes assume cancellation is instant; allow the stated processing window and wait for the confirmation email.

Check your bank or card statement after the processing window to confirm new charges have stopped.

Expecting refunds for donations

Many donors mistakenly expect refunds for donations; ACLU’s standard position is no refunds except for clear mistakes within roughly 15 days.

If you need a refund, state the reason clearly and provide proof when you contact ACLU via phone or [email protected].

Comparative recap

Quick comparison table

After cancelling

Immediate steps

• Save the cancellation confirmation email for your records and future reference.
• Monitor your bank or card statement for the next billing cycle to ensure no further charges occur.

Follow-up actions

• If you do not receive confirmation within the stated timeframe, follow up by phone or email with the information from your documentation checklist.
• If you need a refund for a mistaken donation, contact ACLU promptly and provide proof; note the ~15-day window for typical consideration.

Address

Headquarters

ACLU (American Civil Liberties Union)

125 Broad Street, 18th Floor, New York, NY 10004, USA

Mailing notes

This address is commonly used for membership-related correspondence. If you send anything by post, include donor details and a return address.

For donations by mail or other specific mailing questions, confirm the correct address with ACLU donor services before sending funds or documents.