Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Edreams: Easy Method
What is eDreams
Overview
eDreams is an online travel agency that sells flights, hotels and car rentals through its website and apps.
The company acts as an intermediary between you and the airline; fare rules are set by the airline and eDreams applies its own service terms for changes and cancellations.
Services
eDreams offers standard booking services plus optional add-ons such as a Cancel for Any Reason guarantee and a subscription called eDreams Prime.
Availability of options, fees and refundability vary by fare class and the supplier (airline) policy.
How to cancel eDreams
Cancel via MyTrips (web)
- Log in to MyTrips on the eDreams South Africa help site or main site and locate your booking.
- Choose the booking and select the Cancel option; follow on-screen prompts to confirm cancellation.
- Note: an administration fee of R450 per ticket applies unless you selected Standard or Premium at booking.
- For step-by-step info see the official cancellation article: How can I cancel my flight?
Cancel with Cancel for Any Reason guarantee
- If you bought the Cancel for Any Reason guarantee at booking, you may cancel up to 24 hours before departure.
- Refunds under this guarantee are issued minus a 20% excess; eDreams processes these refunds within 10 days of cancellation.
- More details are available at: Cancel For Any Reason guarantee
What happens when you cancel
Booking status and access
When you cancel, the booking is closed and any unused ticket segments are marked for refund per the airline's fare rules.
Depending on the fare, the airline may allow a refund, issue a voucher, or apply cancellation charges.
Memberships and renewals
Cancelling a flight does not automatically cancel any eDreams Prime subscription; subscriptions must be cancelled separately.
Monitor your account and payment method after cancelling to ensure no unexpected renewals occur.
Will I get a refund?
Refund policy and exceptions
Refunds depend primarily on the airline's fare conditions; many low-cost fares are non-refundable and will not be refunded by the airline.
If the airline cancels your flight, you may be entitled to a refund or an alternative flight; in some cases EU rules may entitle passengers to compensation (if applicable).
Refund timeline
Once eDreams receives the refund from the airline, they state they will refund you within 7 days to the original payment method.
For Cancel for Any Reason guarantee refunds, eDreams processes refunds within 10 days of cancellation as noted in their guarantee terms.
Official references: Am I entitled to a refund? and How to request a refund.
eDreams plans and pricing
Available plans
The most commonly reported subscription in South Africa is eDreams Prime, a recurring membership offering fare benefits.
Official South Africa pricing on eDreams pages is not publicly confirmed; the following table reflects user-reported data and caution is advised.
Pricing notes
Reported South African price below was provided by a user and has not been confirmed on official product pages.
Contact eDreams or check your booking screen for the exact price before subscribing.
| Plan | Price | 期間 | Features | Notes |
|---|---|---|---|---|
| eDreams Prime | R229.00 | 月額 | Recurring Prime subscription; reported to include flight discounts | User-reported price; not officially confirmed on eDreams pages |
Your consumer rights in South Africa
Cooling-off and refunds
There is no indication in eDreams Help Centre content of a statutory 14-day cooling-off period offered by eDreams for flight bookings.
Refund rights are driven by airline fare conditions and any optional guarantees you purchased at booking.
Unauthorized charges and disputes
Multiple users report being enrolled in Prime subscriptions without clear consent and difficulty cancelling or obtaining refunds for subscription charges.
If you suspect an unauthorized charge, collect evidence and contact your bank or payment provider in parallel with eDreams support.
Customer experiences
Positive feedback
Several Trustpilot and review comments praise eDreams agents for friendliness, professionalism and effective problem resolution in some cases.
Some customers report helpful service when agents actively resolved booking issues.
Negative feedback
Recurring complaints include being unknowingly enrolled in Prime, difficulty cancelling subscriptions and unexpected charges.
Other frequent issues reported are withheld or delayed refunds, lack of transparency, and aggressive or hidden fees. See aggregated reviews: eDreams reviews.
Documentation checklist
Required documents for cancellation/refund
- Booking reference (PNR) and passenger full names.
- Original booking confirmation and payment receipts.
- Any proof of cancellation by the airline (if applicable).
Supporting evidence for disputes
- Bank or card statements showing the charge and any subscription fees.
- Screenshots of account pages showing membership status or cancellation attempts.
- All email correspondence with eDreams and the airline.
Common mistakes
Missing fare rule checks
Many users assume all tickets are refundable; failing to check the airline fare rules leads to surprise non-refundable outcomes.
Always review fare conditions at booking and before cancelling to understand fees and eligibility.
Subscription traps and timing
Signing up for added services (e.g., Prime) during booking can be overlooked and may auto-renew; users sometimes miss trial terms or cancellation windows.
Cancel subscriptions directly through your eDreams account and monitor bank statements for recurring charges.
Comparative recap
At a glance
The table below summarises the main cancellation options, key conditions and expected refund timing.
Quick decisions
Use the comparison to decide whether to rely on the airline's fare rules, buy the Cancel for Any Reason guarantee, or avoid non-refundable fares.
| Option | Key conditions | Refund timing | 期間 |
|---|---|---|---|
| Cancel via MyTrips | Subject to airline fare rules; R450 admin fee per ticket (unless Standard/Premium) | After airline refund received, eDreams refunds within 7 days | - |
| Cancel For Any Reason guarantee | Must be purchased at booking; cancel up to 24 hours before departure; 20% excess applies | eDreams processes guarantee refunds within 10 days | - |
| Airline cancellation | Entitlement depends on airline policy and applicable regulations (e.g., EU rules where relevant) | Varies; eDreams refunds within 7 days after receiving funds from airline | - |
After cancelling
Next steps
Save cancellation confirmations and monitor your bank or card statements for refunds or charges.
If a refund is delayed, file a formal refund request and keep records of all communications.
Helpful links
- How can I cancel my flight?
- Cancel For Any Reason guarantee
- Am I entitled to a refund?
- How to request a refund
Address
Company address
Vacaciones eDreams S.L.U., Calle de Manzanares 4, 1st Floor, Office 108, 28005 Madrid, Spain.
When to use
Use the company address for formal correspondence or legal notices related to subscriptions or unresolved disputes.
For routine cancellations and refunds, use the online Help Centre links above first.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.