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Cancel AG1
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ag1 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ag1: Complete Guide
What is AG1
Overview
AG1 (Athletic Greens) is a daily all‑in‑one nutritional drink powder that combines vitamins, minerals, probiotics and herbal extracts to support general health and energy.
Purpose
It is sold as a subscription and one‑time purchase product in various pack sizes, intended as a convenient daily supplement rather than a medical treatment.
How to cancel AG1
Cancel direct via drinkag1.com (web)
- Cancel any time through your online member portal to stop future recurring charges.
- Alternatively email support@drinkag1.com with your cancellation request including your name and order details.
- You may also call Customer Happiness at 1‑888‑390‑14029 to request cancellation by phone.
- To avoid a recurring charge, cancel by the last day of your billing period; cancellations take effect on the last day of that period.
Cancel via App Store or Google Play
- Subscriptions purchased through Apple must be cancelled using Apple’s subscription management (in your Apple ID settings).
- Subscriptions purchased through Google Play must be cancelled using Google Play’s subscription settings.
- AG1’s terms do not specify App Store/Google Play cancellation steps, so use the platform’s own process.
What happens when you cancel
Access and deliveries
Your subscription remains active until the last day of the current billing period. Scheduled deliveries that fall inside that period will still occur.
Billing and data
No further recurring charges will be made after your cancellation takes effect. AG1 retains account and order data per its terms for service and support purposes.
Will I get a refund?
First‑order refund policy
AG1 offers a refund for your first order if you request it within 90 days of placing that first order.
You must return the product to receive the refund; shipping costs are not refundable.
Timing and exceptions
- Email support@drinkag1.com with your name, order number, date of purchase, address and bank details to start a refund request.
- Refunds are issued within about 6 weeks of AG1 receiving the returned product.
- Other refunds or returns may be subject to different terms; platform purchases (Apple/Google) may have separate policies.
AG1 plans and pricing
Available plans (one‑time purchase examples)
Prices below are one‑time purchase listings for South Africa and may vary by retailer, import fees and stock availability.
Price table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 30‑serving pouch (single pouch) | R4,499.00 | One‑time | 360 g, 30 servings |
| Imported pouch via Ubuy | R2,732.00 | One‑time | 360 g / 12.7 oz, imported (shipping/customs extra) |
| Travel packets - 5‑day supply | R1,130.00 | One‑time | 5 travel packets, 12 g each |
Your consumer rights in South Africa
Cooling‑off and returns
AG1’s terms do not explicitly reference South African law; statutory rights under the Consumer Protection Act 68 of 2008 may still apply.
Under South African law consumers may have a right of return or cooling‑off period for certain online purchases - check the Consumer Protection Act or local advice for eligibility.
Guarantees and remedies
The CPA also provides guarantees of quality and remedies for defective goods that operate independently of seller policies.
If you believe statutory rights apply, pursue remedies through South African consumer protection channels or a qualified advisor.
Customer experiences
Positive feedback
Many users report benefits such as improved digestion, increased energy and good customer service in verified reviews and on the AG1 site.
Trustpilot shows a substantial portion of 5‑star reviews and some praise for customer support.
Negative feedback
Complaints include delivery delays, communication issues, digestive problems and allergic reactions reported by some users.
One recent Trustpilot complaint cites delivery delays and lack of order status updates (example dated 30 Jan 2026).
For a broad set of consumer reviews see Trustpilot AG1 reviews.
Documentation checklist
What to prepare for cancellation
- Account/username and order number(s).
- Full name and billing/delivery address.
- Contact phone number and email address.
What to prepare for refunds or returns
- Proof of purchase (order confirmation or receipt).
- Bank details for refund (as requested by AG1).
- Tracking number and proof of postage for returned product.
Common mistakes
Missing the billing cutoff
Failing to cancel by the last day of the billing period is a frequent error that causes an extra charge.
Always check your billing cycle date and cancel early enough to ensure the request takes effect on time.
Refund process errors
Requesting a first‑order refund without returning the product will generally delay or invalidate the refund.
Also avoid contacting the wrong support channel (e.g., contacting AG1 support for an App Store subscription) - use the correct platform process.
Comparative recap
Quick comparison
| Feature | Web (direct via drinkag1.com) | App Store (Apple) | Google Play |
|---|---|---|---|
| How to cancel | Member portal, email support@drinkag1.com, or call 1‑888‑390‑14029 | Cancel via Apple ID subscription settings | Cancel via Google Play subscription settings |
| Refunds | First‑order refund within 90 days with product return; shipping non‑refundable | Subject to Apple’s refund process and policies | Subject to Google Play’s refund process and policies |
| Notes | Cancellations take effect on last day of billing period | AG1 terms don’t specify Apple steps | AG1 terms don’t specify Google Play steps |
After cancelling
What to check
Keep confirmation of cancellation and monitor your bank or card statement for any final or unexpected charges.
Retain proof of return postage and any communication with support until refunds or issues are resolved.
Helpful links and contacts
For independent consumer feedback see Trustpilot AG1 reviews.
AG1 support contact details (for reference): support@drinkag1.com and Customer Happiness at 1‑888‑390‑14029.
Address
Registered address
AG1 UK Enterprise Limited, 43 Overstone Road, London, W6 0AD, England.
Notes
This address is the business contact provided in AG1 legal notices; for subscription cancellations the member portal, email or phone channels listed above are the usual operational routes.