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Cancellation service #1 in South Africa
Cancellation Omaze: Easy Method
What is Omaze
Service overview
Omaze is an online fundraising and sweepstakes platform that offers chances to win experiences and prizes while supporting charitable causes.
Participants enter by donating a set amount or subscribing to a recurring entry plan; winners are selected by random draw under published rules.
How entries and subscriptions work
Entries may be one-off donations or recurring subscription entries that renew automatically until cancelled.
Subscription fees typically contribute to charity partners and to the operation of the sweepstakes as described in Omaze terms.
How to cancel Omaze
Cancel via website (recommended)
- Log into your Omaze account.
- Go to Manage Subscriptions and click “Cancel” next to the subscription you want to end.
- See the official instructions: Omaze cancellation help.
Cancel by email or form
- Complete the Model Cancellation Form per the Subscription Terms (section 5F(ii)).
- Email the completed form to [email protected] to request cancellation and keep a copy for your records.
- See the official guidance: Omaze cancellation help.
Cancel through app stores
- If you subscribed via Apple App Store or Google Play, cancel through your Apple or Google subscription settings.
- Omaze defers to platform-specific mechanisms for app-store subscriptions and cannot cancel those for you.
- General guidance on app-store cancellations and refunds is available via platform support; see also third-party commentary: App-store cancellation notes.
What happens when you cancel
Access and future entries
After successful cancellation you will stop accruing future recurring entries tied to that subscription.
Any entries already issued before cancellation remain valid unless contest rules state otherwise.
Billing and renewal
Cancellation prevents future automatic renewals but does not automatically reverse past charges.
Keep cancellation confirmations and monitor bank/statement entries for any unexpected charges.
Will I get a refund?
Cooling-off period (14 days)
Omaze appears to offer a 14-day cooling-off right in line with its UK-facing terms; if you cancel within 14 days of subscribing you may be eligible for a full refund.
Refunds, when due, are processed to the original payment method and may take up to 14 days to appear.
Exceptions - after a draw and app-store purchases
- If a drawing has already occurred, Omaze generally does not refund subscription fees because some of the fee supports charity partners.
- Subscriptions purchased via Apple App Store or Google Play require refund requests through those platforms' refund processes.
- Official refund guidance and exceptions: Omaze refund policy.
Omaze plans and pricing
Availability of local pricing
No South Africa-specific pricing in ZAR was found in public Omaze materials for 2024/2025.
Public pricing appears to be presented in GBP for UK customers; local prices may vary or be unavailable.
How to obtain pricing
Contact Omaze support via your account or the official help pages to request localized pricing or currency details.
For app-store purchases, check the App Store or Google Play product listing for the price you were charged.
| Plan | Period | Price |
|---|---|---|
| Subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act (CPA)
The South African Consumer Protection Act provides a 7-day cooling-off period for direct marketing agreements, which may apply in some cases.
Digital subscriptions' applicability under the CPA can be limited; no South Africa-specific Omaze terms were located.
Other remedies and practical steps
- If you have a disputed charge, consider contacting your credit card provider to request a chargeback.
- You may also raise concerns with local consumer-protection offices or dispute-resolution services in South Africa.
- For international-facing terms, Omaze appears to align with UK 14-day rights; see analysis: subscription and cancellation notes.
Customer experiences
Positive feedback
Some users report that Omaze is an effective way to support charities while participating in sweepstakes.
Supporters note satisfaction with the charitable element even when odds of winning are long.
Negative feedback
Several reviewers have reported recurring charges continuing after cancellation and difficulties obtaining timely refunds.
Other complaints include unintended subscription enrolment and dissatisfaction with customer-support responsiveness.
Documentation checklist
What to collect
- Account email and username used with Omaze.
- Subscription ID or reference number (if shown in Manage Subscriptions).
- Dates of subscription, cancellation attempts, and any draw dates.
- Screenshots of subscription page, cancellation confirmation, and relevant billing entries.
How to submit documentation
Email the Model Cancellation Form and any supporting evidence to [email protected] when requested by support.
Refer to the official cancellation guidance page for the correct process: Omaze cancellation help.
Common mistakes
Typical errors
Many users try to cancel inside the app but forget to cancel in the App Store or Google Play subscription settings; this leaves the subscription active.
Others do not save cancellation confirmations, making disputes harder to prove if charges recur.
How to avoid mistakes
Always verify cancellation by checking your Manage Subscriptions page and saving a confirmation screenshot or email.
For app-store purchases, cancel directly through your Apple or Google account and keep proof from that platform.
Comparative recap
Quick method comparison
The table below summarizes the main differences between cancellation routes and refund likelihoods.
When to use each method
Use website cancellation for direct Omaze-managed subscriptions, email/form for formal notice, and app-store cancellation for purchases made through Apple or Google.
| Feature | Website cancellation | App Store / Google Play | Email / Model Cancellation Form |
|---|---|---|---|
| How to cancel | Manage Subscriptions → Cancel | Cancel in Apple/Google subscription settings | Submit Model Cancellation Form to [email protected] |
| Refund eligibility | Possible within 14 days (subject to terms) | Refunds must be sought from Apple/Google | Request via form; subject to same timing and exceptions |
| Best for | Online account holders | App-store subscribers | Formal cancellation notices or legal requirements |
After cancelling
Check statements and confirmation
Keep your cancellation confirmation and monitor bank/credit-card statements for at least one billing cycle to confirm no further charges occur.
If you see unexpected charges, gather evidence and contact Omaze support or your payment provider.
Further actions and help
- Refer to the Omaze help pages for cancellation and refund information: How to cancel and Refunds and returns.
- If unresolved, consider contacting your card issuer to dispute charges or seek local consumer-protection assistance in South Africa.
Address
Postal and legal address
Omaze UK Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom.
Where to send formal notices
For formal cancellation notices and Model Cancellation Forms, email [email protected] as indicated in Omaze help material.
Refer to the official cancellation FAQ for process details: Omaze cancellation help.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.