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Cancel BLUE MOUNTAIN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Blue Mountain service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Blue Mountain: Easy Method
What is Blue Mountain
Service overview
Blue Mountain is an online service offering a wide selection of electronic and printable greeting cards for birthdays, holidays, thank-you notes and other occasions.
The service operates on subscription and one-off purchase models and offers access via the website and a mobile ecards app.
Where it operates
Blue Mountain serves international customers through its website and app stores; local availability and pricing can vary by country and platform.
Platform-specific purchases (Apple App Store, Google Play) are handled by those stores under their own rules and billing systems.
How to cancel Blue Mountain
Cancelling on BlueMountain.com (web)
- Sign in at BlueMountain.com and go to My Account → Manage Membership to cancel your subscription.
- If you cannot cancel online, email help@support.BlueMountain.com asking for cancellation and include your account details.
Cancelling via app stores (iOS / Android)
- If you subscribed through the Apple App Store or Google Play, cancel through your Apple or Google account subscription settings - those stores control billing and refunds for in‑app purchases.
- Follow Apple/Google support pages or your device settings for the exact cancellation flow; Blue Mountain cannot cancel app-store subscriptions for you.
What happens when you cancel
Access after cancellation
When you cancel a subscription on BlueMountain.com, you will generally keep access until the end of your paid billing period.
Canceling before an auto-renew date prevents the next charge but does not usually refund the already-paid period.
Account and data
Your account and any saved ecard settings typically remain in place after cancellation unless you delete them.
For details about data retention or deletion, review Blue Mountain’s legal pages and account settings on the site.
Will I get a refund?
General refund policy
For web (BlueMountain.com) non-trial subscriptions, refunds are offered only within 30 days of payment in accordance with Blue Mountain’s Terms of Sale.
Outside that 30‑day window, Blue Mountain’s policy states that no refunds are granted for non-trial subscriptions.
Trials, app purchases and jurisdictional exceptions
- Cancel before a free trial ends to avoid being billed; late cancellations after trial expiry generally do not receive refunds.
- Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies - contact the store for refunds on in‑app purchases.
- UK/EU consumers may have a 14‑day cooling-off right for digital services if they have not accessed the content; accessing content can waive that right.
Blue Mountain plans and pricing
South Africa in-app prices
The following prices reflect in‑app purchase listings from the South African App Store (reference: in‑app pricing data).
Prices and availability may change; check the App Store or your account for current charges.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Monthly Ecards Subscription | R114.99 | Monthly | Unlimited ecards via Blue Mountain app |
| Yearly Ecards Subscription | R489.99 | Annual | Unlimited ecards via Blue Mountain app for one year |
| Songfinch Custom Song | R149.99 | One-off | Custom song purchase |
Your consumer rights in South Africa
Legal framework
South African consumers are protected by the Consumer Protection Act, which includes cooling-off and return rights for certain purchases.
How those rights apply to digital subscriptions can depend on whether the consumer accessed the digital content and on the vendor’s terms.
How this applies to Blue Mountain
- Blue Mountain’s Terms do not expressly reference South African law, so specific rights and remedies may vary by location and purchase method.
- If you purchased via Apple or Google, the store’s rules and your local consumer laws both affect refund and cancellation rights.
Customer experiences
Positive feedback
- Long-time users on review sites report satisfaction with value, variety and personalised ecard features.
- Some reviewers praise timely delivery of cards and reliable service over years of use.
Negative feedback
- Common complaints include poor customer service, difficulty obtaining refunds and challenges cancelling subscriptions.
- Other reported issues are unexpected auto-renewals, billing disputes and occasional site/technical problems.
For user reviews, see the Trustpilot page: Blue Mountain reviews on Trustpilot.
Documentation checklist
What to prepare before you contact support
- Account email/username and subscription ID (if available).
- Order number, receipt or bank/card statement showing the Blue Mountain charge.
- Screenshots of your subscription page or error messages, and dates of attempted cancellations.
What to include in your message
- Clear request (cancel subscription / request refund) and the reason for refund request.
- Preferred resolution (refund, pro‑rata credit or confirmation that future billing will stop).
Common mistakes
Trying to cancel the wrong way
Many users attempt to cancel web subscriptions through their device settings when the purchase was made via the App Store or Google Play.
Always check where the purchase originated and cancel in that platform’s subscription management area.
Missing important timing and proof
Waiting until after auto-renew can forfeit refund eligibility under Blue Mountain’s 30‑day web refund rule.
Not saving receipts, subscription confirmations or screenshots makes it harder to prove billing dates and request refunds successfully.
Comparative recap
Quick side-by-side
| Criteria | Blue Mountain (Web) | Blue Mountain (App Store / Google Play) |
|---|---|---|
| Cancellation path | My Account → Manage Membership or email support | Cancel via Apple/Google subscription settings |
| Refund window | 30 days for non-trial subscriptions (web policy) | Subject to Apple/Google refund policies |
| Who handles billing | Blue Mountain (for purchases on the website) | Apple or Google (for in‑app purchases) |
After cancelling
What to check immediately
- Confirm cancellation email or confirmation message in your Blue Mountain account or the app store subscription page.
- Monitor your bank/card statements to ensure no further unexpected charges appear after the billing period ends.
Useful official links
- Blue Mountain FAQ: https://www.bluemountain.com/faq
- Blue Mountain Terms of Sale (refund & cancellation terms): https://www.bluemountain.com/termsofsale
- Blue Mountain Legal / privacy info: https://www.bluemountain.com/legal
Address
Physical office
BLUE MOUNTAIN OFFICE PARK, 149 PARK ROAD, BLUE MOUNTAIN VIEW, GEORGE, WESTERN CAPE, 6546, South Africa.
Mailing
Mailing address (as listed in local filings): P.O. Box at Garden Route Mall (use local HOA or vendor contact forms for postal correspondence).