Cancellation Calibrate: Step-by-Step Guide

What is Calibrate

Overview

Calibrate is a subscription-based health program focused on weight loss and metabolic health that combines medical oversight, coaching, and a structured digital program.

How it delivers care

The program pairs members with medical and coaching support delivered through an app and remote consultations. Memberships are billed on a recurring basis under Calibrate's subscription model.

How to cancel Calibrate

Check how you subscribed

Identify whether you signed up via Calibrate's website, Apple App Store, or Google Play. Cancellation steps can differ by purchase channel.

Calibrate's Terms and Conditions do not set out separate cancellation rules by platform; they state payments and refunds are handled at Calibrate's sole discretion.

Step-by-step cancellation actions

• Open the channel you used to subscribe (website or the App Store/Google Play).
• If you subscribed through the App Store or Google Play, cancel the recurring subscription in your Apple/Google account settings.
• If you subscribed on Calibrate's website, sign in to your account and look for subscription or billing settings, or contact support to request cancellation.
• Keep a copy (screenshot or email) of any cancellation confirmation you receive.
• If you want written confirmation or must send a postal notice, use Calibrate's corporate address (see Address section below).

What happens when you cancel

Access to the program

Access typically continues until the end of the current paid period unless Calibrate states otherwise. Confirm the exact cut-off date in your cancellation confirmation.

Account and data

After cancellation your account may remain accessible for a period based on Calibrate's policies; review their Terms and Conditions for details and follow-up with support if needed.

Will I get a refund?

Calibrate's published position

Calibrate's publicly available Terms and Conditions indicate that payments and refunds, including cancellations, are handled at Calibrate's sole discretion.

There is no explicit statutory 14-day cooling-off or automatic refund guarantee stated in their published terms.

Read Calibrate's Terms and Conditions

Possible exceptions and practical steps

• If you paid via Apple or Google, those platforms have their own refund mechanisms - contact Apple/Google support for platform refunds.
• When requesting a refund from Calibrate, include account details, payment receipts, cancellation confirmation, and a clear reason for the request.
• Keep communication records in case you need to escalate the matter or dispute a charge with your bank/card issuer.

Calibrate plans and pricing

Pricing availability

Public information shows published pricing in USD on Calibrate's site, but no official ZAR pricing for South Africa is published in the verified sources.

Contact for exact pricing

For current plan details and local pricing, contact Calibrate through your account or support channels on their site.

Your consumer rights in South Africa

Cooling-off and returns

South African consumer law generally provides a cooling-off or return period for certain online purchases; a 7-day cooling-off period is commonly referenced for returnable/unused goods.

Because Calibrate delivers services rather than physical goods, the applicability of a 7-day cooling-off right may differ for service contracts.

Reference: South African return/refund guidance (example)

Practical consumer steps

• Document the date you signed up and the date you requested cancellation.
• If you believe your statutory rights apply, raise this explicitly in writing when you contact Calibrate support.
• If Calibrate refuses a refund you believe you are due, consider contacting your bank or a South African consumer protection body for guidance.

Customer experiences

Positive feedback

Some reviewers praise the coaching, describing sessions as informative and supportive and helpful for behaviour change and tracking goals.

These positive experiences note useful structure and supportive coaching as strengths.

Negative feedback

Other reviewers report issues including delays or problems receiving prescribed medication, difficulties obtaining refunds, and slow or non-responsive support.

Trustpilot contains both positive and negative reviews; read multiple reviews to get a balanced view. See Trustpilot reviews

Documentation checklist

Essential items to include

• Account email or username and full name used on the account.
• Subscription start date and the last billing date.
• Payment receipts or bank/card statements showing charges.
• Any confirmation emails or screenshots of cancellation attempts.

Optional supporting documents

• Medical correspondence if refund relates to clinical or medication issues.
• Records of support tickets or chat transcripts showing unresponsiveness.

Common mistakes

Not cancelling the correct subscription channel

Users often cancel in the app but forget to cancel the subscription in Apple or Google account settings, which can result in ongoing charges.

Failing to keep proof

Another common mistake is not saving confirmation emails or screenshots of cancellation - having proof makes disputes easier to resolve.

Comparative recap

Key features compared

The table below compares high‑level features of Calibrate to typical digital weight‑loss programs. Prices are not provided here; contact providers for current rates.

After cancelling

What to monitor

• Watch your bank or card statement for any further charges after cancellation.
• Save any confirmation of cancellation sent by Calibrate or your platform (Apple/Google).

Next steps if problems persist

• If charges continue, contact Calibrate support and provide your documentation.
• If unresolved, contact your bank/card provider to dispute the charge and consider lodging a complaint with a South African consumer protection body if applicable.
• Useful reference: Calibrate Terms and Conditions

Address

Mailing address

Calibrate Health Inc., 105 West 86th Street, Suite 514, New York, NY 10024, United States.

Support and escalation

For account changes and cancellations, use the in-app or website support channels first, and include the mailing address above if you need to send a formal letter.

Keep copies of all communications and confirmations for your records.