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Cancellation Carbon: Simple Process
What is Carbon
Overview
Carbon is a subscription-based service that helps users monitor and reduce their carbon emissions using a platform and mobile apps.
The service is subscription-driven, with account management tied to the platform used to purchase the subscription (App Store, Google Play, or the web).
Scope
Carbon’s product includes mobile apps and a web interface for tracking emissions and managing offsets.
Billing and refunds are handled primarily by the platform where the subscription was purchased, not directly by Carbon in many cases.
How to cancel Carbon
Cancel on iOS (App Store)
- Open the Carbon app and tap "Manage Subscriptions" to be redirected to the App Store subscription management.
- Alternatively, open your iPhone Settings → tap your name → Subscriptions → find Carbon → Cancel Subscription.
- Carbon cannot cancel iOS subscriptions for you; cancellations must be done via your Apple ID settings. Official help
Cancel on Android (Google Play) and on the Web
- Open the Carbon app and tap "Manage Subscriptions" to open your Play Store subscription settings and cancel there.
- If you purchased via the web, you cannot cancel a store-managed subscription from Carbon’s site; you must delete your Carbon account for web-based cancellations and manage any store subscriptions separately. See Carbon’s terms. Terms & conditions
- Carbon cannot cancel Play Store subscriptions for you; cancellation is done through Google Play subscriptions.
What happens when you cancel
Access and billing
Cancelling a subscription typically stops automatic renewal for future billing cycles.
You generally retain access to paid features until the end of the current paid period, depending on the platform’s rules.
Data and account
Deleting your Carbon account (web) may remove your data from Carbon’s service; check Carbon’s terms for details on data retention and deletion. Terms & conditions
If you plan to return later, consider exporting or saving any important data before deleting your account.
Will I get a refund?
iOS (Apple) refunds
Carbon cannot initiate refunds for purchases made through Apple. Refund requests must be submitted to Apple directly.
Local consumer-law rights may apply, but Carbon has no control over App Store refunds. See Carbon’s refund guidance. Refund policy
Android (Google Play) refunds and exceptions
- Android refunds are available only within the first 48 hours of a user’s first Carbon subscription.
- After the initial 48-hour window, refunds are at Carbon’s discretion and Carbon cannot issue partial or prorated refunds.
- Carbon does not advertise any standard 14-day cooling-off refund policy for subscriptions. Official refund details
Carbon plans and pricing
How pricing is presented
No public, detailed pricing was available in the verified sources for Carbon’s plans in South Africa.
Please contact Carbon directly or check the app stores for up-to-date pricing and local currency offers.
Contact for exact pricing
| Plan | Period | Price |
|---|---|---|
| Individual | Contact | Contact for pricing |
| Business | Contact | Contact for pricing |
Your consumer rights in South Africa
CPA and digital subscriptions
South Africa’s Consumer Protection Act (CPA) provides protections for consumers, including certain return and cancellation rights for qualifying transactions.
However, digital subscription services commonly rely on platform mechanisms (Apple/Google) which govern billing and refund windows.
How this affects Carbon users
- Carbon’s published policies rely on App Store and Google Play mechanisms for cancellations and refunds.
- Users in South Africa should consider platform refund policies and local consumer-law remedies (e.g. CPA provisions) if they believe a statutory right applies.
Customer experiences
Positive feedback
Some users praise Carbon for its science-based coaching, structured flexibility, and helpful nutrition and behaviour guidance.
Reports include successful weight-loss and habit changes attributed to Carbon’s approach. See a user review summary. User review summary
Criticisms reported
Users have reported friction with tracking workflows and accuracy of food entries in some cases.
Some find weekly compliance checks or similar app prompts frustrating when tracking has been inconsistent.
Documentation checklist
What to prepare before cancelling
- Your Apple ID or Google account details used to buy the subscription.
- Order or receipt screenshots from the App Store or Google Play showing the purchase date.
- Carbon account email/username if you will delete the web account.
Additional useful items
- Any correspondence with Carbon support.
- Notes on when you first subscribed (to confirm refund eligibility windows).
Common mistakes
Attempting to cancel through the wrong channel
Users often assume Carbon staff can cancel store subscriptions for them.
Remember that App Store and Google Play subscriptions must be cancelled in those platforms’ subscription settings.
Missing refund windows and losing receipts
Waiting beyond the Android 48-hour first-subscription refund window may remove the prospect of an automatic refund.
Keep receipts or screenshots of purchase dates to support any refund requests to Apple, Google, or Carbon where applicable.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund availability |
|---|---|---|
| iOS (App Store) | Cancel via App Store / Apple ID subscription settings or app "Manage Subscriptions" link. | Refunds handled by Apple; Carbon cannot issue refunds. More |
| Android (Google Play) | Cancel via Play Store subscription settings or app "Manage Subscriptions" link. | Refund only within 48 hours for first subscription; thereafter at Carbon’s discretion. More |
| Web | Delete your Carbon account for web access changes; app-store subscriptions must be cancelled on the store. | No standard web refunds posted; refer to Carbon terms. Terms |
After cancelling
Immediate next steps
Confirm the cancellation in the App Store or Play Store and save a screenshot of the cancellation confirmation or end date.
Check your access until the end of the paid period and export any data you need before deleting an account.
Helpful official links
Address
Physical address
Unit 11, Shakashead Industrial Park, Ballito, KwaZulu‑Natal, 4420, South Africa
This is the only address listed on Carbon SA’s official contact information.
Contact notes
If you need local help, prepare your account details, proof of purchase, and the platform used to buy the subscription before contacting support.
For platform-managed subscriptions, start with Apple or Google support for billing and refund enquiries.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.