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Cancel DONORBOX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Donorbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Donorbox: Easy Method
What is Donorbox
Overview
Donorbox is an online donation platform that enables nonprofits to accept one‑time and recurring donations via embedded forms and hosted pages.
The service connects with payment processors (Stripe, PayPal) and provides tools for recurring plans, donor management and basic reporting.
Who uses it
Small to medium nonprofits, community groups and individual fundraisers commonly use Donorbox for simple donation workflows and recurring giving.
Organizations in South Africa can receive payouts, noting some limitations on local payout methods described below.
How to cancel Donorbox
Cancel a Stripe recurring donation (donor)
- Log in at donorbox.org using the Donor Login link and your donor credentials.
- Locate your Stripe recurring plan in your donor account.
- Click the red "Cancel this Plan" button to stop future payments.
Cancel a PayPal recurring donation (donor)
- PayPal recurring donations cannot be cancelled inside Donorbox.
- Log in to your PayPal account and find the recurring payment or subscription to cancel it there.
Cancel a recurring plan (organization)
- Log in to your Donorbox organization account and open Recurring Plans.
- Select the plan by its Plan ID and click "Cancel Plan" for Stripe‑based plans.
- For PayPal recurring plans, instruct the donor to cancel through PayPal; Donorbox cannot cancel PayPal plans on the donor's behalf.
Cancel Donorbox service subscription (organization)
- Donorbox premium/service subscriptions are managed directly by Donorbox, not by app stores.
- To cancel a Donorbox subscription, contact Donorbox support (for example, premiumsupport@donorbox.org) as directed in their subscription terms.
What happens when you cancel
Access and future payments
When a recurring plan is cancelled, future scheduled payments for that plan stop and no new charges are taken for that plan.
Cancellation timing depends on the processor: Stripe cancellations via Donorbox take effect immediately for future charges; PayPal cancellations take effect per PayPal settings.
Data, records and reporting
Donorbox retains donation records and donor data according to the organization’s account and platform policies.
Organizations still have access to historical transaction records and donor information after cancellations for accounting and compliance.
Will I get a refund?
Refunds for donations
- Donorbox itself does not process refunds for donations because it does not hold donated funds.
- Refunds for donations must be issued by the organization that received the donation.
- If the recipient organisation will not cooperate, donors can consider contacting their bank or card issuer about a chargeback as a separate route.
Refunds for Donorbox subscription services
- Donorbox subscription terms provide a 14‑day window from the Effective Date to cancel and receive a full refund.
- If cancelled after 14 days, the cancellation usually takes effect at the end of the current term and no refund is given unless required by law.
Donorbox plans and pricing
Pricing overview
Donorbox plan pricing is not published specifically in South African rand on public pages.
To get an accurate South Africa price or ZAR quote, request pricing directly from Donorbox or convert listed USD amounts using current exchange rates.
How to obtain a quote
Contact Donorbox sales/support for exact pricing and any enterprise or premium plan details.
Be sure to ask whether fees shown are platform fees only and whether processor fees (Stripe, PayPal) apply separately.
| Plan | 期間 | Notes |
|---|---|---|
| Standard | Contact for pricing | Platform fees apply; processor fees charged separately. |
| Pro | Contact for pricing | Feature upgrade; request exact monthly or annual quote. |
| Premium / Enterprise | Contact for pricing | Custom pricing - contact Donorbox for a tailored quote. |
Your consumer rights in South Africa
Subscription cancellation rights
- You have a contractual 14‑day window under Donorbox subscription terms to cancel and obtain a full refund from Donorbox for their premium service.
- After 14 days, cancellation typically takes effect at the end of the billing term and refunds are not automatic unless required by law.
Donations and local protections
There is no platform‑level statutory "cooling‑off" refund right for charitable donations through Donorbox; refunds depend on the recipient organisation's policy.
If the recipient refuses a refund and you suspect misuse or fraud, consider contacting your bank or card issuer about a chargeback and report the fundraiser to relevant authorities.
Customer experiences
Positive feedback
- Users praise Donorbox for ease of use and straightforward recurring donation setup.
- Feedback highlights simple form embedding, good value for basic needs, and responsive customer support in many cases.
Negative feedback
- Some users report issues with cancellations and continuing billing after cancellation requests.
- Complaints include perceived high fees, confusing documentation about processor rates, reports of scam campaigns not removed quickly, and payout limitations in South Africa (PayPal only in some cases).
Documentation checklist
What donors should prepare
- Donor account email and login credentials.
- Plan ID or recurring payment ID, original receipt or transaction ID, and date of donation.
- Screenshots showing the recurring plan and any cancellation attempts.
What organisations should prepare
- Organisation account access, plan IDs for the recurring plans in question, and the donor’s transaction records.
- Correspondence logs with the donor and processor transaction IDs for reconciliation or refunds.
Common mistakes
Mistakes donors commonly make
Donors sometimes attempt to cancel PayPal‑based recurring donations inside Donorbox, which has no effect; these must be cancelled in PayPal.
Another frequent error is not saving the cancellation confirmation or plan ID, which complicates follow‑up with the organisation or payment processor.
Mistakes organisations commonly make
Organizations may assume Donorbox can cancel PayPal subscriptions for donors; instead they should instruct donors to cancel via PayPal.
Failing to record Plan IDs and donor communications promptly can delay refunds or dispute resolution.
Comparative recap
Quick feature comparison
The table below summarises cancelling workflows, refund responsibility and South Africa payout notes in one view.
How to read this table
Use the "Donor action" column when you are an individual donor and the "Organisation action" column when you manage the recipient account.
Notes highlight processor specifics and South Africa considerations for each row.
| Feature | 期間 | Donor action | Organisation action | Notes |
|---|---|---|---|---|
| Cancel Stripe recurring | Contact for pricing | Log in to donorbox.org → Donor Login → Cancel this Plan | Log in to Donorbox → Recurring Plans → Select Plan ID → Cancel Plan | Immediate stop of future charges once cancelled in Donorbox/Stripe. |
| Cancel PayPal recurring | Contact for pricing | Cancel from your PayPal account | Instruct donor to cancel via PayPal; org cannot cancel donor's PayPal subscription | Donorbox cannot cancel PayPal subscriptions on behalf of donors. |
| Donation refunds | Contact for pricing | Request refund from the recipient organisation | Issue refund from organisation’s payment account if policy allows | Donorbox does not hold donation funds; refunds come from the recipient. |
| Donorbox subscription refunds | Contact for pricing | Contact Donorbox within 14 days for full refund | Contact Donorbox for subscription cancellation and billing questions | 14‑day full refund window per subscription terms; after that, no automatic refund. |
| Payouts in South Africa | Contact for pricing | N/A | Be aware: PayPal may be the primary payout option in South Africa for some setups | Confirm payout methods with Donorbox and payment processors for your account. |
After cancelling
Next steps for donors
- Save confirmation screenshots or emails showing the cancellation and the Plan ID or transaction IDs.
- If you need a refund for a donation, contact the recipient organisation directly and provide transaction details.
- If the organisation will not refund and you believe a wrongful charge occurred, contact your bank or card issuer about a chargeback.
Next steps for organisations
- Record the cancelled Plan ID and update your donor management records.
- Respond promptly to donor refund requests and keep clear correspondence for auditing.
- For Donorbox subscription changes, contact Donorbox support (e.g., premiumsupport@donorbox.org) for billing or refund queries.
Address
Registered mailing address
Donorbox Corporation
Rebel Idealist, 1520 Belle View Blvd #4106, Alexandria, VA 22307, United States
Support contact
For Donorbox subscription support and cancellations, contact the Donorbox support address referenced in your subscription materials.
One available contact address for premium/support inquiries is premiumsupport@donorbox.org; use your account details and Plan ID in any request.