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Cancellation Duet Display: Easy Method
What is Duet Display
Overview
Duet Display is software that turns an iPad, iPhone or other device into a second display for a Mac or Windows PC. It aims to increase productivity by extending or mirroring your desktop and supporting touch and Apple Pencil input where applicable.
Subscription model
Duet offers subscription-based features (Air, Pro and similar tiers) for advanced performance and remote access. Basic app purchases and premium subscriptions are managed separately depending on where you bought the subscription.
How to cancel Duet Display
Cancel via Duet website (web)
- Go to your Duet account at account.duetdisplay.com.
- Sign in, navigate to Account → Profile or Your Plan → Manage Subscription → Cancel Subscription.
- Do not rely on uninstalling the app or logging out; you must cancel as above to stop renewals.
- You should receive a confirmation email after cancellation.
Cancel via Apple App Store or Google Play
- If you subscribed through Apple (iOS/iPadOS), cancel in your Apple ID Subscriptions settings (for example: iPhone Settings → Subscriptions).
- If you subscribed via Google Play (Android/ChromeOS), cancel in the Play Store app under Subscriptions.
- Duet cannot cancel platform-managed subscriptions for you; uninstalling the app will not stop billing.
Official help page
Duet’s official cancellation instructions are available on their help page and should be followed for the relevant purchase channel.
For the official cancellation guide, see Duet Help Center: How to cancel your Duet subscription.
What happens when you cancel
Access and renewal
When you cancel a subscription, it typically remains active until the end of the current paid period. After that date your subscription will not renew and paid features will stop working.
Account and data
Cancelling a subscription usually does not delete your Duet account or personal data. Account deletion, if required, is a separate action.
Confirmation and verification
Always check for the confirmation email after cancelling and verify your bank or card statements to ensure future charges stop.
Will I get a refund?
General Duet policy
Duet does not advertise an automatic 14-day refund or cooling-off period for digital subscriptions. Refunds are reviewed case-by-case and are typically limited to duplicate payments or exceptional circumstances.
Platform purchases (Apple / Google)
Purchases made through Apple or Google must follow Apple’s or Google’s refund processes. Duet does not directly issue refunds for platform-managed subscriptions.
Exceptions and practical notes
- There are normally no refunds or credits for partial months, unused time or plan changes.
- If you believe you have a valid refund reason (duplicate charge, billing error), contact Duet support and the platform provider as appropriate.
- For more context on common refund handling, see a third-party summary: Postclic: Cancel Duet Display.
Duet Display plans and pricing
Pricing availability
Public, current plan prices were not available in the verified sources for this guide.
How to obtain pricing
Contact Duet via their website or check the app store listing for up-to-date regional pricing and trial offers before subscribing.
| Plan | Period | Price |
|---|---|---|
| Duet Display (All plans) | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Statutory rights
Duet’s public documentation does not state a statutory 14-day cooling-off period for digital subscriptions; refunds are discretionary or handled through platform policies.
Your statutory consumer rights in South Africa may provide protections for defective products or unfair practices; these rights vary by case and may affect refund eligibility.
Practical steps in South Africa
- Keep proof of purchase (receipt, transaction ID and account email).
- If you have a dispute, contact Duet support first and then consider the National Consumer Commission or another local consumer protection body if needed.
- For platform purchases, also contact Apple or Google through their official refund channels.
Customer experiences
Positive feedback
Some users report responsive, helpful support that resolves technical or setup issues after initial automated replies.
Users who engage with support often find Duet reliable for extending displays, with Air or Pro features performing as expected.
Negative feedback
Recurring complaints include difficulty finding or executing cancellations, with some users describing trial or subscription cancellation as confusing or hidden.
Reports also mention being billed after believed cancellation, delayed or unhelpful responses, and receiving unwanted billing communications.
Sources and reading
For user reviews, see community feedback such as Trustpilot entries: Duet Display on Trustpilot.
Documentation checklist
Essential items to gather
- Account email and username used with Duet.
- Order receipt, invoice or transaction ID from the purchase.
- Billing statements showing the charge (if disputing a charge).
- Screenshots of subscription settings or cancellation attempts.
Optional supporting items
- Device model and OS versions (e.g. iPadOS, iOS, Android, Windows or macOS).
- Any correspondence with Duet support (dates and ticket numbers).
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the app thinking billing stops. This does not cancel subscriptions that were purchased through the App Store, Play Store, or Duet web account.
Canceling in the wrong place
Another frequent error is trying to cancel via Duet when the subscription is managed by Apple or Google. Always cancel in the platform that processed the sale.
Not checking for confirmation
Failing to verify a cancellation confirmation email or recent bank statement can leave users surprised by continued billing. Always confirm cancellation completion.
Comparative recap
Quick comparison
| Channel | Where to cancel | Who handles refunds |
|---|---|---|
| Web (Duet account) | account.duetdisplay.com → Manage Subscription | Duet (case-by-case) |
| Apple App Store | Apple ID Subscriptions (iPhone Settings → Subscriptions) | Apple (use Apple refund process) |
| Google Play Store | Play Store app → Subscriptions | Google (use Google refund process) |
Key takeaway
Cancel from the place you purchased the subscription. For refunds, platform purchases require Apple/Google processes; web purchases are handled by Duet on a case-by-case basis.
After cancelling
Immediate steps
- Save the cancellation confirmation email and any ticket numbers.
- Verify your bank or card statement in the following billing cycles to ensure no further charges.
Useful links
- Duet cancellation help: How to cancel your Duet subscription
- Duet terms (refunds and legal): Duet Terms
- Third-party summary on cancellations and refunds: Postclic: Cancel Duet Display
Address
Company address
801 California Street, Mountain View, CA 94041, United States.
Contact note
If you need formal correspondence, use the address above and include full account and purchase details to help Duet locate your subscription record.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.