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Cancellation Duet: Easy Method
What is Duet
Overview
Duet is a subscription-based software that turns tablets and other devices into external displays for computers, improving multitasking and mobility.
It supports connections across macOS, Windows, iPadOS, Android and other platforms via apps and a subscription service.
Primary uses
Users typically install Duet to extend or mirror a desktop, use touch or Apple Pencil on a secondary screen, or increase workspace when travelling.
Duet is sold as a subscription; billing can be handled directly via Duet or through app stores (Apple/Google).
How to cancel Duet
Cancel via Duet website (web subscription)
- Go to account.duetdisplay.com and log in to your Duet account.
- Open Account > Profile or Your Plan, select Manage Subscription, then Cancel Subscription.
- You should receive a confirmation email after cancellation; keep this for your records.
- For help, contact support at [email protected] if you cannot access your account.
Cancel via Apple App Store (iOS/iPadOS)
- If you subscribed through Apple, cancel through your Apple ID Subscriptions settings on your device or via reportaproblem.apple.com.
- Duet cannot cancel App Store subscriptions on your behalf; uninstalling the app does not stop billing.
- For refund requests, use Apple’s refund process through the App Store.
Cancel via Google Play Store (Android/ChromeOS)
- If you subscribed through Google Play, open the Play Store app, go to Payments & subscriptions > Subscriptions and cancel Duet there.
- Duet cannot cancel Play Store subscriptions for you; uninstalling the app does not stop billing.
- For refunds, follow Google Play refund procedures in the Play Store.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access until the end of your paid billing period; access does not usually end immediately unless specified.
Always check the confirmation email for the exact end date of service after cancellation.
Renewal and billing
Automatic renewals stop after cancellation for web-managed subscriptions; for app-store purchases, cancellation stops future renewals from the store.
Keep proof of cancellation (email) to contest any future charges if they occur.
Data and account retention
Cancelling a subscription usually does not automatically delete your Duet account or stored preferences; you may need to request deletion separately.
Contact [email protected] if you want account data removed or have questions about retention.
Will I get a refund?
Duet refund policy
Duet does not offer automatic refunds or credits for partial months, unused time, or plan changes except in limited cases.
Refunds are generally only issued for duplicate payments or exceptional situations approved by Duet billing.
Source summary: Duet’s stated practice is not to prorate or refund standard cancellations.
App store purchases and refunds
- If purchased via Apple App Store, refunds must be requested through Apple’s refund process.
- If purchased via Google Play, refunds must be requested through Google Play’s refund process.
- Duet delegates store refunds to Apple/Google for purchases made on those platforms.
Exceptional cases and escalation
For duplicate charges or exceptional approvals, contact Duet billing/support and provide payment receipts and timestamps for review.
Further steps may include escalation through the store’s dispute process if the provider declines a refund.
Duet plans and pricing
Current pricing availability
No definitive public plan prices were available in the verified sources used for this guide.
For accurate, up-to-date pricing, contact Duet directly or check the app store listing if you purchased via Apple or Google.
How to request pricing
Contact Duet support at [email protected] or visit the official help pages for guidance on plans and promotions.
Store-based prices (Apple/Google) may vary by region and are displayed in the respective store at purchase time.
| Plan | Period | Price |
|---|---|---|
| Standard | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and statutory rights
South African consumers may have cooling-off or cancellation rights under the Consumer Protection Act (CPA) for certain unsolicited or distance transactions.
Duet’s publicly stated refund policy does not explicitly confirm these statutory rights; consumers should assert their rights where applicable.
Escalation options
- If denied a refund, escalate through the App Store or Play Store refund processes for purchases there.
- If resolution fails, South African consumers can file a complaint with the National Consumer Commission (NCC).
Practical steps for consumers
Keep all receipts, screenshots, and confirmation emails when disputing charges or asking for refunds.
Document contacts with Duet support and store refund requests to support any formal complaints.
Customer experiences
Positive feedback
Many users praise Duet for turning tablets into usable external displays and improving productivity.
Some reviewers note responsive customer support when the app functions as expected.
Negative feedback
Common complaints include difficulty cancelling trials or subscriptions, unexpected charges after uninstalling, and performance issues such as lag or crashes.
Users have reported frustration with ongoing charges after cancellation and with unhelpful or automated support replies.
Sources and context
Summary observations are based on user reviews and support-policy summaries from verified sources.
See the official cancellation instructions and broader discussions via the links in the After cancelling section below.
Documentation checklist
What to collect before cancelling
- Account email and username used to subscribe to Duet.
- Subscription confirmation emails and recent billing receipts.
- Screenshots of subscription status in your Duet account or app-store subscription page.
What to keep after cancelling
- Cancellation confirmation email or screenshot showing end-of-service date.
- All correspondence with Duet support and App Store/Play Store support tickets.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the Duet app does not cancel app-store subscriptions and will not stop future billing.
Always cancel the subscription through the store or via account.duetdisplay.com when applicable.
Assuming automatic refunds
Expecting prorated refunds or automatic reimbursements is a common mistake; Duet’s policy generally excludes partial refunds.
Request refunds proactively and follow store-specific procedures if purchased through Apple or Google.
Not saving confirmation
Failing to save cancellation confirmation can make disputes harder to resolve if charges continue after cancellation.
Always retain emails, screenshots, or support ticket IDs after cancelling.
Comparative recap
At-a-glance comparison
The table below compares cancellation method, where to cancel, refund path, and key notes for quick reference.
| Method | Where to cancel | Refund path | Notes |
|---|---|---|---|
| Web subscription | account.duetdisplay.com | Duet billing (case-by-case) | Confirmation email sent after cancellation |
| Apple App Store | Apple ID Subscriptions / App Store | Apple refund process | Duet cannot cancel or refund directly |
| Google Play Store | Google Play Subscriptions menu | Google Play refund process | Duet cannot cancel or refund directly |
After cancelling
Confirm and monitor
Keep the cancellation confirmation email and monitor your bank or card statements for any unexpected charges.
If charges continue, contact Duet support and the store (Apple/Google) with your proof of cancellation.
Useful links
- Duet official cancellation instructions: How to cancel your Duet subscription
- Independent summary of cancellation/refund practices: Cancel Duet Display (Postclic)
- Customer reviews and experiences: Duet reviews on Trustpilot
Address
Support contact
For account questions, billing issues or deletion requests, email Duet support at [email protected].
Business website
Official Duet help and account pages are available via the links above; use them for authoritative guidance and account actions.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.