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Cancellation service #1 in Singapore
Cancellation Edreams: Easy Method
What is Edreams
Service overview
eDreams is an online travel agency that sells flights, hotels and travel packages and offers a subscription service called eDreams Prime for members.
The company operates internationally and presents booking, management and customer service tools through its website and mobile apps.
How eDreams sells and supports bookings
Bookings may be made directly on the website or in-app; some purchases (like Prime) can be handled as in-app subscriptions via Apple App Store or Google Play.
Customer support, cancellations and refunds involve both eDreams and the operating airline or supplier depending on the product purchased.
How to cancel Edreams
Cancelling a Prime subscription bought in-app
- Open the Apple App Store or Google Play Store account that was used to buy Prime.
- Go to the store’s subscription management and cancel eDreams Prime from there.
- Do not rely on the eDreams website/app to stop auto-renewal if you purchased via the app store.
Cancelling flights or travel packages on the website
- Sign in to eDreams and go to "My Trips".
- Select the booking, choose "Manage Booking" and then "Cancel".
- For travel packages you can cancel online but refunds depend on fare rules and any eDreams administration fees.
What happens when you cancel
Account and access
Cancelling Prime or other subscriptions stops future renewals but does not automatically refund past charges unless eligible.
Your eDreams account remains active for viewing past bookings and receipts, unless you request account deletion separately.
Cancellation processing and communications
eDreams processes cancellations and notifies you by email; airline-initiated refunds are handled by the airline and then passed to eDreams.
Timing and outcome depend on the supplier’s fare rules and eDreams’ internal processing of those refunds.
Will I get a refund?
Refund eligibility for flight cancellations
Refunds require cancellation before departure and depend on the airline’s fare conditions; many budget or restrictive fares are non-refundable.
If the airline cancels your flight they should offer an alternative flight or a full refund according to their policy.
Refund timing and amounts
- Airlines may take up to about 30 days (or longer) to process refunds to the ticketing agent.
- Once eDreams receives the refund from the airline, eDreams aims to transfer it to your original payment method within 7 days.
- Refunds can be partial or issued in parts; some fees (ancillaries, discounts, eDreams fees) may not be refundable.
Edreams plans and pricing
Where to check prices
Pricing and plan details change frequently. Always check the official eDreams website or the app for current plan descriptions and terms.
Do not rely on third-party summaries for current price figures.
What to confirm before purchase
- Check whether Prime is billed through the App Store/Play Store or directly via eDreams.
- Confirm cancellation rules and any administration fees associated with bookings or packages.
Your consumer rights in Singapore
General cancellation rights
There is no explicitly stated 14-day right-to-cancel for flight bookings or Prime subscriptions in eDreams’ Singapore help information.
Consumer protections may vary depending on whether you bought a subscription (app store rules may apply) or a flight (airline fare rules apply).
Insurance and special rules
- Travel insurance bought through eDreams can typically be cancelled within 14 days if travel has not started and no claim has been made.
- For other rights or disputes, check Singapore consumer protection bodies and payment provider dispute procedures for remedies.
Customer experiences
Positive feedback
Some customers praise helpful and efficient agents and report straightforward reimbursements in certain medical or airline-cancellation cases.
Users occasionally note smooth problem resolution via app, chat or phone and appreciation for the Best Price Guarantee for Prime members.
Negative feedback
Common complaints include unintended Prime sign-ups, difficulty cancelling, and slow or missing refunds.
Many customers report frustration with auto-renewal, hard-to-find cancellation links, booking changes and long waits for service.
Documentation checklist
What to have ready for a cancellation
- Booking reference and passenger name(s).
- Payment confirmation or receipt showing the charge date and amount.
- Screenshots or records of the purchase method (App Store/Play Store receipt if bought in-app).
Additional documents for refunds or disputes
- Airline cancellation notice or official communication if the airline cancelled.
- Medical certificates or supporting documents for medical cancellations (if claiming special consideration).
- Any correspondence with eDreams customer service (emails, chat transcripts).
Common mistakes
Relying on the eDreams site for in-app subscriptions
If you purchased Prime via Apple or Google, cancelling inside the eDreams app or website may not stop auto-renewal.
Always check the original purchase receipt to see which platform charged you and cancel via that platform if applicable.
Missing fare rules and fees
Assuming all bookings are refundable is a frequent error; low-cost fares often have no refund and packages may incur admin fees.
Also, people sometimes expect immediate refunds; supplier processing times and partial refund rules commonly delay full reimbursement.
Comparative recap
Quick comparison of common items
| Item | Period | Cancellation method | Refund possible | Notes |
|---|---|---|---|---|
| Prime subscription | annual / monthly | Cancel via App Store/Play Store if bought in-app; otherwise via eDreams account settings | Depends on purchase platform rules | In-app purchases must be cancelled in the store to stop auto-renewal |
| Flight booking | N/A | Manage Booking → Cancel on eDreams; airline rules determine outcome | Depends on fare rules; airline cancellations usually refundable | Budget fares often non-refundable; check airline policy |
| Travel package | N/A | Cancel online via "My Trips" or contact support | Possible, but subject to fare rules and admin fees | eDreams may charge an administration fee per passenger unless specific options were selected |
After cancelling
What to expect next
After you cancel, monitor your email for confirmation and any refund status updates from eDreams and the airline.
If you do not receive confirmation within a few days, contact customer service and provide your documentation checklist items.
Further reading and evidence
News coverage and user reports may provide additional context about eDreams’ Prime growth and user experiences; see a recent article:
eDreams Prime coverage (Cinco Días)
Community discussions can show common user issues and tips:
Reddit thread on eDreams Prime experiences
Address
Corporate / correspondence address
Vacaciones eDreams, S.L. (registered entity referenced in customer correspondence) is listed at Calle de Manzanares, nº 4, Planta 1, Oficina 108, 28005 Madrid, Spain.
Use this address only for formal correspondence; for bookings and customer service use the eDreams online channels.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.