Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel FAMIO LIVE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Famio Live service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Famio Live: Easy Method
What is Famio Live
Overview
Famio Live is a live-streaming platform that lets users connect with family and friends via real-time audio and video. The service operates a subscription model that unlocks premium features for subscribers.
Subscription model
Subscriptions are sold through app stores (Apple App Store, Google Play) and directly on Famio’s website. Billing and refund handling may vary depending on where you subscribed.
How to cancel Famio Live
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find Famio in the list, then choose Cancel Subscription or turn off Auto‑Renewal.
- Note: Deleting the Famio app does NOT cancel the subscription; you must cancel in Subscriptions.
Cancel on Android (Google Play)
- Open the Google Play app on your Android device.
- Tap Menu (three lines) then Subscriptions.
- Select Famio and choose Cancel subscription or turn off auto‑renewal.
- Note: Deleting the app does NOT stop billing; cancellation must be done in Google Play.
Cancel on Web (direct via Famio site)
- Log into your account on Famio’s website and go to Subscriptions or Manage Subscription in your profile.
- Turn off auto‑renewal or select Cancel.
- If you cannot cancel online, contact Famio support through their Help Center or support channels.
What happens when you cancel
Access and billing
When you cancel, your paid features typically remain active until the end of the current billing period.
Cancellation prevents future charges but generally does not trigger an automatic refund for the current period.
Account and data
Your account and any data tied to it generally remain unless you request deletion.
If you want data removed, contact Famio support and request account deletion or follow account settings on the site.
Will I get a refund?
Famio refund policy
Famio does not publicly guarantee refunds. Refunds are handled on a case‑by‑case basis and are not automatic.
Famio states refunds are discretionary; there is no explicit promise of a statutory 14‑day refund in its documentation.
Refunds via Apple or Google
If you subscribed through Apple or Google, refund requests must follow those platform providers’ procedures.
Apple and Google may grant refunds at their discretion; follow their support/help pages to request a refund through the platform.
Famio Live plans and pricing
Pricing overview
Prices shown below were taken from the Apple App Store listing for South Africa (late 2025). Verify the billing period in the purchase dialogue before confirming a subscription.
Notes on periods
Some listed tiers on the App Store do not explicitly state their billing period. Confirm the period in the app before purchase.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Famio Premium | SAR 34.99 | Unspecified | Standard premium subscription access |
| Famio Weekly Premium | SAR 39.99 | Weekly | Premium subscription billed weekly |
| Monthly Premium Access | SAR 42.99 | Monthly | Premium access billed monthly |
| Famio Lifetime Premium | SAR 99.99 | One‑time | Lifetime premium access |
| Famio Premium (higher tiers) | SAR 49.99, 77.99, 129.99 | Unspecified | Premium access at higher tier pricing |
| Unlock Premium Access | SAR 59.99 | Unspecified | Unlock premium level access |
Your consumer rights in South Africa
Basic protections
Famio does not state a 14‑day statutory cancellation or refund right; users should not assume such a company policy exists.
General consumer protections still apply under South African law regarding unfair practices and misrepresentation.
Escalation and remedies
- If charges continue after cancellation and support is unresponsive, contact your bank or card issuer to dispute charges.
- Consider lodging a complaint with the National Consumer Commission or local consumer protection agencies if you cannot resolve the issue.
- If you subscribed via Apple or Google, use their platform dispute and refund channels as an additional route.
Customer experiences
Positive feedback
Some users report good experiences. For example, a user named Lumuno Ngandu wrote that the app helped bring family together despite minor issues.
Positive comments reference the app’s core functionality for family connection.
Negative feedback
Many reviews report unexpected recurring charges, difficulty cancelling, and poor refund responsiveness.
Several reviewers called subscription handling misleading and reported being charged after they thought they had cancelled.
For examples, see user reviews and complaints on Trustpilot and related review pages.
Helpful links to reviews: Trustpilot Famio reviews and AU Trustpilot Famio reviews.
Documentation checklist
What to gather before contacting support
- Subscription receipt or order confirmation (from Apple, Google or Famio).
- Screenshots of subscription status in the App Store, Google Play, or Famio account page.
- Dates and amounts of the charges you dispute (bank statements).
What to include in a support request
- Your Famio account email or username and device details (iOS/Android/Web).
- Clear statement of what you want (cancel subscription, refund request, account deletion).
- Attach receipts and screenshots to speed up the process.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Famio app does not cancel a subscription on iOS or Android. You must cancel via the App Store, Google Play, or the Famio website.
Many users have reported ongoing charges after removing the app because they did not cancel correctly.
Waiting too long to collect evidence
Delay in gathering receipts, screenshots, and bank statements makes disputes harder to resolve.
If you discover unexpected charges, act promptly: cancel the subscription, document charges, and contact the platform or your bank.
Comparative recap
At-a-glance comparison
| Cancellation route | Ease of cancellation | Billing stops immediately? | Refund likelihood |
|---|---|---|---|
| Apple App Store | Medium - cancel via Settings → Subscriptions | No - access remains until billing period ends | Possible via Apple refund request (discretionary) |
| Google Play | Medium - cancel via Play Store → Subscriptions | No - access remains until billing period ends | Possible via Google refund procedure (discretionary) |
| Famio website | Variable - cancel via account Subscriptions page | No - access remains until billing period ends | Not guaranteed; Famio handles refunds case‑by‑case |
Key takeaway
Cancellation stops future charges but does not guarantee refunds; platform purchases often require platform refund requests.
After cancelling
Verify cancellation
- Check your App Store / Google Play Subscriptions page to ensure Famio is marked as cancelled or auto‑renewal is off.
- Monitor your bank or card statement for any further charges for at least one billing cycle.
Helpful links and next steps
If you need step‑by‑step cancellation instructions, see this guide: How to cancel Famio (Postclic).
To review user reports and experiences, see Famio reviews on Trustpilot: Trustpilot Famio.
If charges persist after cancellation and support is unhelpful, contact your bank or card issuer to dispute the transaction and consider lodging a complaint with local consumer authorities.
Address
Registered address
Spyrou Kyprianou 79, PROTOPAPAS BUILDING, 2nd floor, Flat/Office 201, 3076, Limassol, Cyprus.
Contact notes
Famio may provide additional contact or regional addresses in their documentation. For account support, use the Famio website or the in‑app support/help center.