Cancellation Fanplace: Easy Method

What is Fanplace

Overview

Fanplace is a platform that connects fans with creators through paid subscriptions, exclusive content, merchandise and experiences.

How it works

Users subscribe to creator pages to access content and support creators, and subscriptions can be managed through the platform or the app store used to purchase them.

How to cancel Fanplace

Cancel via Fanplace website (web subscription)

• Sign in to your Fanplace account on the Fanplace subscription page.
• Turn off the "Auto‑Renew" switch on the subscription page.
• Cancellation takes effect at the end of the current billing period; there should be no further charges after that period ends.

Cancel via Apple App Store

• Open Settings on your iPhone/iPad and tap your Apple ID.
• Go to Subscriptions, select Fanplace, then choose "Cancel Subscription".
• For refund requests, use the App Store "Report a Problem" flow to request a refund from Apple.

Cancel via Google Play Store

• Open the Google Play app and tap the menu, then Account or Subscriptions.
• Find the Fanplace subscription or the Fanplace charge in Purchase History and follow the cancel dialog.
• To request a refund, use Google Play's "Report a problem" or refund request process for that purchase.

What happens when you cancel

Access to content

When you cancel, access to paid content usually continues until the end of the current billing period.

After the billing period ends, access to subscriber‑only content is typically removed unless otherwise stated by the creator or platform.

Billing and renewals

Turning off Auto‑Renew prevents future charges at the next renewal date; the cancellation is effective at the end of the billing period.

If you purchased via Apple or Google Play, billing and renewals are handled by those stores and must be managed there.

Data and account status

Account data retention and deletion policies may vary; Fanplace support should be contacted to request deletion or data questions.

Keep copies of receipts and cancellation confirmations until you verify the subscription has ended and no further charges occur.

Will I get a refund?

Fanplace policy (third‑party information)

Independent information indicates Fanplace "offers refunds for items returned within 30 days of receipt, provided they are in original condition." This appears to come from a third party and may not reflect Fanplace's official policy.

There is no verified Fanplace statement confirming this 30‑day policy for digital subscriptions available for South Africa.

Store refunds and exceptions

• If you subscribed via Apple, request refunds through Apple's "Report a Problem" system.
• If you subscribed via Google Play, use Google Play's refund request process for that purchase.
• For web payments, refunds depend on Fanplace's official policy or merchant/bank dispute procedures; evidence and timing affect outcomes.

Statutory cooling‑off

There is no verified Fanplace statement confirming a statutory 14‑day cooling‑off right for digital subscriptions in South Africa.

South African consumer law has specific provisions for unsolicited or direct marketing agreements, but application to digital subscriptions can vary.

Fanplace plans and pricing

Current pricing availability

No official or verifiable Fanplace pricing in South African Rand (ZAR) for 2024/2025 was located in available sources.

Because no validated pricing was found, contact Fanplace or the app store you used for exact fees.

How to get pricing

Check your purchase confirmation email, your Fanplace subscription page, or the app store receipt for the exact amount charged in your currency.

If unsure, request details from the payment method provider or Fanplace support.

Your consumer rights in South Africa

Cooling‑off and returns

The Consumer Protection Act provides a 7‑day cooling‑off right for unsolicited or direct marketing agreements in South Africa.

Not all digital services automatically qualify for a 14‑day return period; application depends on the nature of the transaction.

Practical implications

There is no Fanplace documentation found that confirms statutory consumer rights or overrides platform policy for South African users.

If you believe your rights have been breached, gather documentation and consider contacting the National Consumer Commission or seeking legal advice.

Customer experiences

Positive feedback

Some users report Fanplace works well for creators and that creators can build a client base; a few reviewers described friendly interactions on the site.

One reviewer noted creators may see funds take several days to arrive after cancellations or payouts.

Negative feedback

Multiple reports allege scam‑like behaviour: fake creators, difficulty unsubscribing, problems deleting accounts, and unresponsive support.

Other complaints include unexpected charges despite failed payment messages, blocked accounts after being charged, and slow or missing refunds.

Documentation checklist

Essential evidence to collect

• Subscription confirmation emails or receipts from Fanplace, Apple or Google Play.
• Screenshots of the Fanplace subscription page showing Auto‑Renew status.
• Purchase history entries from Apple ID or Google Play account.
• Bank or card statements showing the charge details and dates.

Support correspondence

• Copies of any messages to Fanplace support and replies (dates and times included).
• App store refund request confirmations or case numbers.
• Notes of phone calls with support, including representative names if available.

Common mistakes

Failing to cancel in the right place

Canceling only the app or deleting the app without turning off Auto‑Renew in the store can leave the subscription active and still bill you.

Always cancel through the payment source used: Fanplace web, Apple App Store, or Google Play.

Assuming automatic refunds or statutory rights

Expecting an automatic refund or a guaranteed 14‑day cooling‑off for digital subscriptions can cause delays; check the store policy and Fanplace terms.

Relying on bank chargebacks before attempting store or merchant refund processes can complicate disputes.

Comparative recap

Quick channel comparison

Key takeaways

Manage cancellations through the payment channel where you subscribed to avoid continued billing.

Store‑level purchases (Apple/Google) require refund requests to the store; web purchases depend on Fanplace or your payment provider.

After cancelling

What to check immediately

• Confirm Auto‑Renew shows as off or that the subscription status is cancelled in your account or app store.
• Save receipts, cancellation screenshots, and any confirmation messages.
• Monitor your bank or card statement for any further charges over the next billing cycle.

Next steps if you have issues

• If charged after cancellation, contact the payment provider (bank or card issuer) and raise a dispute if necessary.
• Use Apple or Google refund/report flows where appropriate for store purchases.
• If you cannot resolve the issue with Fanplace or the payment provider, consider contacting South African consumer authorities or getting legal advice.

Address

Registered address

Fanplace Trading GmbH - St. Peter Hauptstraße 119, A‑8042 Graz, Austria.

Notes

For account or billing questions, contact Fanplace support through the method shown in your account or purchase confirmation.

Keep all transaction evidence and correspondence when escalating a dispute or seeking refunds.